Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
To establish a new career using my Medical Coding and Billing skills, combined with prior quality assurance testing and business skills, with an organization that values long-term commitment and that provides opportunities for growth.
Skill Highlights
  • AAPC Medical Coding training including CPT, ICD-10-CM, HCPCS 
  • AAPC Medical Billing training
  • Anatomy Structure and Function
  • Medical Terminology
  • Knowledge of HMOs, Medicare and Medicaid
  • Regristation and Claim Forms
  • AR and Collections
  • Medical billing software
  • Commercial Insurance Carriers
  • Workers Compensation
  • Microsoft Office (Excel, Word, Access, Outlook, PowerPoint)
  • Software quality assurance
  • Good written communication
  • Deadline-driven
  • Team player with positive attitude
  • Ability to work individually with little supervision
  • Able to work in cross-function teams
  • Strong work ethic
  • Exercises good judgement
  • Attention to detail
Education and Training
Expected in
Bachelor of Arts: History
Colorado State University - Fort Collins, CO
History Member Phi Beta Kappa, Phi Alpha Theta and Golden Key National Honor Society
Expected in
Certificate in Accounting:
Front Range Community College - Fort Collins, CO
Expected in
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AAPC 2016 Physician Coding for CPC Certification
Expected in
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AAPC 2016 Medical Billing for CPB Certification
Expected in
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AAPC Medical Anatomy Structure and Function
Expected in
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AAPC Medical Terminology
Professional Experience
10/2015 to 01/2016
Quality Assurance Analyst Breakthru Beverage Group , ,
  • Created and executed test cases for Web Portal utilizing Quality Center/ALM
  • Created test plans for Web Portal testing Performed testing on small, medium and large devices, including mobile devices Designed test cases for automation test scripts
  • Utilized Jira for test planning, bug tracking and release management
  • Executed Web Service testing using Advanced REST Client Performed Black-Box software testing including functional, system, user acceptance, and regression testing.
11/2008 to 09/2015
Quality Assurance Engineer / Support Analyst Centene Corporation , ,
  • Executed web and desktop application software testing for multiple NRCS products using established quality assurance standards and practices
  • Worked as part of a delivery team to ensure quality assurance throughout the entire software development lifecycle
  • Interpreted and refined product business requirements to ensure testability and create use case scenarios
  • Designed test cases from use cases and requirements to help ensure quality and mitigate risk
  • Created Test Plans, Test Cases and Test Reports for multiple NRCS projects
  • Created templates for trackers and logs for defects and issues utilizing CoLab tool
  • Troubleshoot software application issues to resolution or provide more accurate information to software developers and the business to resolve issues in a timely manner for end users
  • Performed black-box software testing including functional, system, user acceptance, regression, performance and load testing
  • Worked on multiple development teams and software projects which utilized different processes, including CoLab, VersionOne, and SCRUM process with daily standup meetings
  • Participated in User Acceptance Testing and Pilot program testing on a new large scale workflow driven NRCS project
  • Created a Library of Standards document for Conservation Desktop Services Initiative Provided Support for three of the highest volume software applications at NRCS
  • Reduced Support backlog for one project by 90% Provided first line support to Users, escalating to Tier 3 as necessary for resolution
  • Managed issue logs from inception to closure, including coordinating solutions and resolutions with developers and analysts and provided responses to Users Ensured compliance to NRCS SLA to ensure timely Helpdesk support for all Users User Administrator Role for new Service Now initiative
  • Documented processes for multiple projects in a knowledge base Communicated to management with daily, weekly and monthly reports.
03/2004 to 03/2007
Quality Assurance Engineer Centene Corporation , ,
  • Executed software and hardware testing as assigned for product releases using Windows and Unix environments, simulation tools and automated tools to continually improve the quality of the software and firmware
  • Read product hardware and software specifications and assist in the translation of information into test plans, test tools, test design documents
  • Researched requirements and write test plans and design specifications as assigned
  • Participated in product design reviews and provide feedback on testing requirements
  • Ensured compliance to McDATA Corporate Quality Control and ISO 9001 requirements
  • Reported problems found during testing in a timely manner, and monitor and manage assigned PRs in the bug-tracking database
  • Isolated failures through analysis of traces and debug information to root cause.
  • Duplicated problems for software and hardware engineers and provide dumps, logs and traces
  • Improved test efficiency and effectiveness by maintaining test rings and keeping equipment functional
  • Maintained awareness of PTI release milestones, and complete all assigned testing for each release by current schedule and test dates.
2003 to 02/2004
Quality Assurance Engineer Hewlett-Packard Superior Technical Resources , ,
  • Tested Remote Support Server application to verify that the program functions according to specifications and documentation, which resulted in rapid and agile rollouts and upgrades
  • Identified, analyzed and documented defects
  • Created test cases from use-cases, requirement specifications and LP documents Reviewed and contributed to software program documentation
  • Executed automated test scripts using Rational Robot software
  • Reviewed computer logs and reports to identify program processing errors
  • Applied Security Patches and Production Change Order's to all systems, validation tested, and communicated results to stakeholders.
Medical Coding, Medical Billing, ICD-10-CM Coding, CPT Coding, HCPCS Level II Coding, Medical Anatomy, Medical Terminology, Healthcare, Health Insurance Models, Patient Registration, Medical Necessity, Claims Forms, Billing, AR and Collections, HIPPA, Medicare, Medicaid, Tricare, Blue Cross Blue Shield, Commercial Insurance Carriers, and Worker's Compensation

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School Attended

  • Colorado State University
  • Front Range Community College

Job Titles Held:

  • Quality Assurance Analyst
  • Quality Assurance Engineer / Support Analyst
  • Quality Assurance Engineer
  • Quality Assurance Engineer


  • Bachelor of Arts
  • Certificate in Accounting

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