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Quality Assurance Analyst Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes. Expert quality assurance tester with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution. Motivated quality assurance testing professional offering exceptional technical writing skills. Successful at prioritizing and managing multiple projects. Looking for position supporting quality assurance methodologies in pharmaceutical industry. Accurate Quality Analyst with 6 years of experience in quality assurance field. Excellent skills in functional and integration software testing techniques. Mastery of analyzing and modifying software applications for better functions and user-friendly experiences.

Skills
  • Group presentations
  • Virtualization
  • Computer programming
  • Technical Analysis
  • Microsoft Word
  • VLookup, and macros
  • Quality Management
  • Data Analysis
Work History
Quality Assurance Analyst, 09/2019 to Current
Brightview Landscapes, Llc Norristown, PA,
  • Develop and lead population health efforts with a diverse team of clinicians and data analysts
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Monitor and stay up to date on Joint Commission accreditation requirements; actively updating policies and educating staff on requirements
  • Conduct analysis and develop action plans on interventions to improve patient outcomes
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Monitored process checks for proper completion and correct frequency.
  • Created and achieved product quality objectives and met product specifications.
Senior Quality Analyst, 10/2017 to 09/2019
Abila Calabasas, CA,

Oversaw test planning, workload balancing and assignment delegation.

Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.

Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.

Participated in weekly meetings with IT department.

Improve patient outcomes by monitoring interventions in our MIDAS+ software

Utilization of Excel to create easy to read tables, graphs for presentation use to executive staff

Manage the hospital wide Emergency Management program through developing disaster plans and formal points of contact for any emergency

Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.

Utilize statewide healthcare data to interpret and analyze population trends for our patients

Quality Analyst, 09/2016 to 09/2017
Cms Energy Hamilton, MI,

Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.

Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.

Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.

Assist the Infection Control and Prevention clinician by conducting audits on several areas of the hospital.

Worked with our Care Transition Program in order to improve patient outcomes by reducing re-admissions.

Patient Service Associate, 06/2015 to 09/2016
Mclaren Health Care Mount Pleasant, MI,

Reviewed and corrected claim errors to facilitate smooth processing.

Registered and scheduled patients to our multiple gastroenterology clinics with EPIC software.

Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Assist pharmacies by relaying prior authorizations to approve medications.

Education
Bachelor of Science: Healthcare Administration , Expected in 05/2015
to
Townson University - Townson, Maryland ,
GPA:
Accomplishments
  • McAuley Platinum Award - Given to employees at Mercy from various departments who perform above expectation and represents the core of Mercy’s values
  • Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.
  • Cultivated long-term relationships with product marketing, software, and hardware personnel through dynamic listening and communication skills.

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Townson University
Job Titles Held:
  • Quality Assurance Analyst
  • Senior Quality Analyst
  • Quality Analyst
  • Patient Service Associate
Degrees
  • Bachelor of Science

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