Managed and maintained inventory database system in the organization to assure accuracy of business metrics for internal/external customer reports.
SunTrust IncQuality Assurance Analyst04/2015 to Current
Involved with the business processes and functional requirements for the Program Office; including the policies, guidelines and compliance requirements.
Perform end-to-end testing ensuring quality and productivity standards are met and improvements are made where necessary.
Recommend and develop program policy and procedures, program metrics, and partners with compliance and other internal/external areas to ensure all related requirements are integrated into processes as necessary, for overseeing more than 1100 vendor relationships Track and report finding of issues and gaps.
Monitor, collect, and analyze data for quality review and ensured compliance with regulatory requirements are met.
Produce Oversight/Testing and Trending reports to show monthly, quarterly and annual cadences are met timely.
Develop test scripts for the general controls in collaboration with the ORM team.
Ensure that requirements are addressed timely and in compliance with quality/content expectations of the Program Office.
Responsible for a review/audit within the team, or serve as the team member in a larger more complex review/audit.
GEBusiness Analyst11/2012 to 11/2013
Responsible for maintaining and recording accurate and timely data of inventory for the Power & Water Division, considered the key contact for all lines of business regarding asset management and inventory control.
Work with process owner to document metrics, and reports to show consumption, adherence of process on a weekly, monthly, and annual basis.
Performed problem solving techniques to identify, investigate, and analyze inventory situations so that resolutions can be developed, measured, and documented.
Normalization of data and Exception reports.
Provided full-time management of all inventory of the Power & Water Division.
Submitted accurate reports on a weekly and monthly basis depicting trends, analysis, and other activities.
Developed, prepared and implemented inventory process plans used to report annual inventory processes.
Reported monthly metrics for the utilization of problem solving and statistical techniques to evaluate the efficiency and effectiveness used to resolve process deficiencies.
Documented and performed necessary reconciliations of discrepancies.
SUNTRUST BANKSService Process Analyst12/2007 to 07/2012
Key contact for all lines of business regarding asset management and inventory control.
Work with process owner to document metrics, scorecard, and reports to show consumption, adherence of process on a monthly quarterly and annual basis.
Implemented, maintained and oversee the design of the asset management infrastructure, including tools and processes.
Responsible for coordinating with all IT operation groups.
Prepared and delivered monthly asset and inventory reconciliation analysis for senior executives.
Developed and maintained balanced scorecard for Asset Management to support Enterprise Technology Infrastructure reporting.
Implemented a project (2012 Summer Cleanup) where we got clients to return over 500 assets for redistribution saving the company over $100,000.
Assisted with the implementation of the company wide asset tracking system HP Asset Center (HPAC) containing over 100,000 records.
Using Excel and Access, prepared monthly metrics and analysis of all reports looking for trending.
Identified gaps and issues and provide suggestions on corrective actions to the Process owner.
Processed and verified all invoices for the Fixed Assets Department, including working with developer to create automated interface to resolve and eliminate discrepancies between fixed asset and asset tracking system (HP Asset Center).
Performed weekly reconciliation between asset tracking system (HPAC) and procurement system (ARIBA).
Perform financial analysis for acquisition cost effectiveness of asset in fixed assets.
Provided IT Asset Management communications and education to all new teammates on how to make updates in HPAC database.
SUNTRUST BANKSProcurement and Inventory Control12/1998 to 12/2007
Served as a procurement specialist in the IT Procurement group communicating with vendors to place orders, problem solver, negotiate pricing and facilitate monthly meetings to discuss vendor's performance.
Supported ETI\SunTrust internal clients by reviewing and processing procurement orders, provide price, quotes, product availability and status request.
Maintained effective working relationships with internal clients and external stakeholders to make sure all Service Levels Agreements (SLA) were met.
Responsible for maintaining and recording accurate and timely inventory data for Enterprise Technology Infrastructure division; managed company mobile technology.
Managed over 10,000 blackberries, cell phones, and pagers for entire company.
Developed procedures for Asset tracking system.
Participated in asset refresh projects associated with mergers and acquisitions, including personal computing refresh (PCAR).
Facilitated product returns and resolved client questions or issues.
Quickly and accurately responded to line-of-businesses requests for inventory data.
A. S:Business12/2004Shorter College, Riverdale Campus, Rome, GABusiness
Enthusiastic, self-motivated professional offering over 20 solid years of progressive experience in project management, service delivery, public relations, and human resource management. Proven ability to master technical concepts to maintain reliability of the environment successfully, handle numerous complex projects involving multiple groups, functions, and reporting. Build strong team dynamics and team player with a strong aptitude for learning new technologies with a high degree of motivation.
Asset Management, business processes, content, client, clients, Customer Service, database, Delivery, Documentation, ETI, financial analysis, Fixed Assets, functional, HP, Inventory, inventory control, meetings, mergers and acquisitions, Access, Excel, Office, Enterprise, developer, policies, pricing, problem solving, problem solver, processes, Procurement, Project Management, quality, recording, reporting, scripts, SLA, Supervision, phones, time management