Quality Assurance Analyst resume example with 11+ years of experience
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Experienced at providing children with warm and nurturing environments. Skilled in organizing and leading educational activities, monitoring behavior and preparing healthy meals to meet nutrition requirements. Observant, patient and hardworking with focus on promoting development and wellbeing.
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- Provide care and protection of 2 children, now 2 and 8 on a regular and daily basis
- Round the clock supervision and management of responsibilities including cleaning, feeding, clothing, stay at home schooling and recreation activities
- Working directly with our client SCE (Southern California Edison), I was a member of RSO (Revenue Services Organization), and my duties included careful review of Customer Submitted Applications for Solar Interconnection and Low-Income Discounts as well as Verification of Documentation for Accuracy and Completeness.
- Additional Experience includes regular communication with Team Members to overcome any obstacles that may present themselves through out the workday, Communication with the Client to discuss changes to policy and procedure, Management of work resources and a wide variety of Computer Applications and Training of new agents of the Processing Procedures.
- Received and Handled Inbound Calls in a High-Volume Call Center.
- Provided accurate and appropriate information in response to customer inquiries, addressed customer needs in a timely and accurate fashion and worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Serviced SCE (Southern California Edison), Southern California's largest energy provider, by Issuing Trouble Orders, Applying Payments, Troubleshooting Internet Problems, Relaying charges/usage Information, and Transferring calls to Appropriate Departments.
- Assisted Skilled Screen Printers with preparation, production and distribution of T-shirt designs for sale over Internet.
- Unloaded, picked, staged and loaded products for production and shipping.
- Oversaw warehousing, storage practices and housekeeping in a fast paced environment.
- Highly Skilled Aluminum Window Fabricator.
- Assisted and supervised workers.
- Trained and mentored employees in procedures and performance improvement strategies.
- Focused on safety and efficiency when using tools, equipment and gauges.
- Managed team of [Number] personnel focused in the shop and the field.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
The University Of Texas At San Antonio - San Antonio, TX
Application of Fine Art Skills to Produce Imaginative Illustrations, Photographs and Designs in an efficient and timely manner. Successfully resolved a range of complex artistic development issues for both Artists and Commissioners. Projects include Production, Promotion and Installation of Various Artworks for Gallery Display, Assisting Artists with Design and Production of Illustrations, Photography and Paintings, Children's Book Illustration, T-Shirt Logo Design, Portraiture and Creation of Assets for Web Design, Publications and Game Development.
- Cum laude graduate
- Dean's List Recipient 1999, 2002, 2003, 2004
- Campus Activities Board Member
- Clara Freshour Scholarship Recipient 2002-03
Bel Air High School - El Paso, TX
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Resume Overview
School Attended
- The University Of Texas At San Antonio
- Bel Air High School
Job Titles Held:
- Stay at Home Dad
- Quality Assurance Analyst
- Customer Service Representative
- Screen Printing Assistant
- Shop Foreman
Degrees
- Bachelor of Arts
- High School Diploma
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