Results-oriented Customer Service Specialist with diverse background in management, sales support and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Inspected, tested and measured materials, products and installations to spec. Documented, filed and maintained proper inspection records and quality assurance documents. Created training manuals targeted at resolving even the most difficult quality issues. Developed, implemented and monitored programs to maximize quality and safety levels in manufacturing enviroments.
Served as the single point of contact for project scheduling and changes on software and website services. Collaborated with cross-functional teams to draft project schedules and plans. Resolved product issues and shared benefits of new technology. Worked under strict deadlines and responded to service requests and emergency call-outs.
Created monthly reports for records, closed terminated records and completed chart audits. Generated sales and inventory reports in Excel with data from a variety of sources. Tracked, analyzed and interpreted trends in sales data.Supported sales team members at all levels, including executive leadership.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Created PowerPoint presentations used for business development. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.Organized weekly sales reports for the sales department to track product success.
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