Dedicated Joy Cone Co. veteran with 26 years of experience in the areas of Production and Quality Assurance. Extensive experience and knowledge in complaint management, data analysis/trending and development, implementation and maintenance of Joy Cone Co. programs, policies and procedures. Ready to leverage experience to take on a new challenge with Joy Cone Co.
Skills
Knowledgeable in HACCP, GFSI, SQF, SPC, FSMA
Extensive experience in policy and procedural development, implementation and maintenance.
Proficient in Microsoft Office, Word, Excel
Complaint management
Extensive data analysis experience
Strong analytical skills
Excellent technical writing skills
Background in customer service
Experience
01/2013 to Current
Quality AssistantBehavior Health Network – Ware, MA,
Investigating, reporting, and responding to product complaints/inquiries in compliance with customer mandates.
Investigation, documentation and reporting of complaints to 3rd party insurance.
Tracking and trending complaints to identify trends/correlations and reporting trends/correlations so that corrective and preventative actions can be developed and implemented.
Responding to customer inquiries regarding product formulation etc.
Reviewing and verifying quality data, including CCP data, collected by Quality and Production via SQC Pack and daily reports for accuracy and completion in compliance with regulatory standards.
Analyzing quality data to identify trends/areas for improvement ensuring the highest quality standards are met.
Development, implementation, and maintenance of programs, policies and procedures including, but not limited to, effective Food Fraud and Quality Technician Training Programs.
Planning, scheduling and performing internal audits in accordance with SQF/regulatory/customer requirements to identify gaps/areas for improvement in policies and procedures and implementing corrective/preventative actions as warranted based on results of Internal Audits.
Collaborating with Internal Auditors to ensure thorough completion of internal audits.
Reviewing/tracking non-conformances revealed by Internal Audits ensuring timely implementation of corrective and preventative actions.
Assigning/scheduling quality checks in accordance with Preventative Maintenance forecast.
Managing Non Conforming Corrective/Preventative Actions. Includes collaborating with various departments to enure timely implementation and thorough documentation of corrective and preventative actions.
Tracking preventative actions to ensure effectiveness.
Reviewing incoming ingredient specifications to ensure ingredients meet established specifications, and controlling any non conforming ingredients via Nonconforming Item Control Procedures.
Reviewing, tracking, trending of Product Contamination Incidents to ensure timely implementation of preventative actions and identify areas for improvement.
Assisting with 3rd party audits.
01/2001 to Current
Quality TechnicianEnviva Lp – Greenwood, SC,
Conducted daily quality and food safety checks and reviewed daily quality and food safety data collected by production personnel to identify issues and reporting issues to appropriate personnel to ensure corrective/preventative actions are implemented and effective, ensuring the highest quality and food safety standards are met.
Coordinated sensory analysis testing, trended data and communicated results.
Conducted audits of finished product. Controlled non conforming finished product.
Conducted allergen testing of food contact surfaces and finished product.
Performed Microbiological testing on finished product samples.
08/1995 to 01/2001
Sales AssociateTransperfect – Pittsburgh, PA,
Assisted customers with their purchases of womens apparel.
Acted as initial contact in addressing customer concerns and handling returns.
Built trusting relationships with customers by making personal connections.
Recognized for exceeding goals for generating charge accounts.
Recognized for providing outstanding customer service.
Built and maintained relationships with peers and management.
Maintained knowledge of current promotions, exchange guidelines, payment policies.
Exceeded sales goals by employing upselling techniques.
Prepared cash deposits with zero discrepancies.
1/18/96 to 01/2001
PackerWeis Markets, Inc. – Mount Airy, MD,
Packaged product in accordance with packing procedures while ensuring all food safety and quality standards are upheld.
Trained packers and provided thorough documentation of daily training sessions including packer progress.
Education and Training
Expected in 05/1992
High School Diploma: Kennedy Christian - Shenango Valley Freeway, GPA:
Expected in
: Developing And Implementing HACCP FSNS - , GPA:
Expected in 12/2019
: Food Fraud Online: Risk Assessment And Mitigation American Institute of Baking - , GPA:
Expected in 11/2019
: OSHA: General Industrial Safety Training Butler County Community College - , GPA:
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