Quality Analyst resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Over 5 years of experience in the field of IT with the emphasis on Software Quality Assurance Testing, documentation, and training. Specialized in writing Test Requirements, Test Cases and Test Plans. Ability to uncover defects of an application or system in early stage of SDLC, which helps to improve the application's quality and reduces development cost. Excel under pressure in deadline driven environment with superior interpersonal communication and technical documentation skills. Experienced in Software Quality Assurance Techniques and Software Development Life Cycle (SDLC) Work with project teams and participate requirements review to ensure testability of function and applications Experienced with creating Test plans and Test-cases for various phases of testing (i.e. functional testing, regression testing, and smoke testing) Expert in creating Requirements Traceability Matrices (RTM) ensuring test coverage. Expertise in Black Box testing including Smoke , Functional, Integration, Regression, System, User acceptance (UAT), Positive and Negative, Security, GUI, Backend, cross-browser and ad-hoc testing Liaise with developers, business analysts, and user representatives in application design and document reviews Involved on testing the new functionalities based on Test Cases and coordinated with development team for fixing the issues Participated in Risk Assessment and Risk Mitigation activities with the core team Participate in weekly project meetings and organize Defect Meetings and Triage Provide daily QA Status report that included Test Matrices and defect reports Experienced in testing Web Services using SoapUI Validated WSDL, XSD, XML for testing of Web Services and XML files for the request and responses Experienced in Defect Tracking and problem resolution Expert in HP ALM with Requirements, Test plan, Test lab and Defect modules as a user as well as an Administrator creating domains, projects user with various roles Experienced in writing QTP Test Scripts using Descriptive Programming and enhanced the scripts using Parameterization, Synchronization, Correlation, Regular Expressions, Check Points and Customized Exception handling Strong knowledge of database Schemas, SQL Language, querying Tools (such as TOAD, SQL developer) using oracle, My SQL and performing database testing, data manipulations, etc.
Core Qualifications
  • Manual and Automated Testing,
  • Testing Tools
  • HP Quality Center/ALM, Quick Test Professional (QTP), Selenium
  • v10.0, Bugzilla, Jira, SoapUI
  • Programming Languages
  • C, C++, Core Java, .Net
  • Scripting Languages
  • VB Script, Java Script.
  • Databases
  • Oracle, IBM DB2. Access
  • DB Tools
  • TOAD, SQL Developer, SQL*Plus
  • Design/CASE Tools
  • MS Project. MS Visio
  • Operating Systems
  • MS DOS, UNIX, Win 2007/XP/2000/NT
  • Methodology
  • Waterfall, Agile(SCRUM, XP), V-Model Developed SQL/PL-SQL scripts for applications database testing specially for Oracle and MS SQL Server.
  • Environment and Tools:
  • Quality Center, Agile (Scrum), SQL, VBScript, Windows 7/XP/Vista, UML, HTML, Internet Explorer, Mozilla Firefox, JIRA, Microsoft Office suite (Word, Excel, Power Point, etc.)
Quality Analyst, 10/2013 to Present
CaterpillarWest Fargo, ND,
  • Synchrogenix partners with pharmaceutical and biotech companies to develop submission documents for global regulatory agencies.
  • Web services and green screen automation testing Usage of both Waterfall and Agile methodology Testing with QC, SoapUI and various in-house software Full comprehension of smoke testing, new functionality and regression Coordinate meetings and duties with team members Ability to run positive and negative scenarios and raise defects Provide training on web services and in-house software Testing lead on Document Management Services group Provide testing support on 9 project releases Environment: ALM 11.5, Oracle, SQL Developer, PL/SQL, C#, .NET, VB, Window 7/XP/Vista, HTML, XML, XSD, WSDL, Web Services, JIRA, Agile (SCRUM), SOAPUI, JIRA.
QA Analyst, 04/2012 to 09/2013
Esystems, Inc.Jefferson City, MO,
  • Swift Capital offers short-term working capital products to small businesses that are unable to qualify for traditional bank financing.
  • Swift uses a proprietary scoring model as opposed to personal credit scores.
  • Analyze the Requirement assessment to ensure testability of the requirement and prevent ambiguity Developed test cases from the functional requirement documents in Quality Center ensuring 100% Requirements Coverage Developed test scripts using QTP for Functionality, Security and Regression Testing Performed in Smoke, Functional, Integration, System, E2E, Regression Testing Developed test scripts for Keyword and Data Driven Testing in QTP to check the functionalities of the application Developed Test Scripts using Descriptive Programming in QTP and enhanced the scripts using Parameterization, Synchronization, Correlation, Regular Expressions, Check Points and Customized Exception handling Performed SQL queries to retrieve data from the database to validate the test results.
  • Provided test deliverable report that includes Test results, sign-off, and defect reports Environment: Waterfall, Oracle 10g/9i, SQL Server 2000, SQL, PL/SQL, HTML, Java Script, Quick Test Pro 10.0, Quality Center 10, MS Office Suite, HTML, JAVA, JSP, JavaScript, Test Manager, UNIX.
QA Analyst, 02/2010 to 04/2012
Esystems, Inc., AR,
  • Credit Suisse is a leading financial services company, advising clients in all aspects of finance across the globe and around the clock.
  • Credit Suisse offers its clients advisory services and customized products.
  • Its divisions are supported by Shared Services functions which provide corporate services and business solutions while ensuring a strong compliance culture.
  • Credit Suisse PLUS application provides easy access to the full suite of research analysts and products alongside the latest analytic tools.
  • Get seamless access to the Bank's global thought leadership.
  • I was assigned to ensure quality of the application.
  • Role and Responsibilities: Reviewed of business requirements and design specifications to ensure traceability and testability Wrote test plan, test cases based on BRD and Technical Specifications.
  • Created test cases that include component testing, integrated and system test coverage for the changes being implemented Defined and tracks quality assurance metrics such as defects, defect counts, test results and test status in Quality Center during test execution phases.
  • Performed Functional, Negative, and Regression and smoke Tests on enhancements to the web application.
BS: Computers and Network Security, Expected in
Wilmington University - New Castle, De
Computers and Network Security
Associate: Science, Expected in
Delaware Technical Community College - Stanton, DE
Professional Affiliations
Training on HP QTP (Quick Test Professional) professional membership Member of Quality Assurance Institute (QAI, USA) Member of Society of Software Quality (SSQ) Member of International Institute for Software Testing (IIST) Member of
Additional Information
  • Visa Status U.S Citizen
.NET, Agile, automation, business solutions, C, C++, CASE Tools, Credit, clients, Databases, database, Document Management, XML, finance, financing, financial, Functional, HP, HTML, IBM, DB2, Internet Explorer, Java, JSP, JavaScript, Java Script, leadership, meetings, Access, C#, Excel, Microsoft Office suite, MS Office Suite, Power Point, MS Project, SQL Server 2000, Win, Window 7, 2000, NT, Windows 7/XP, Word, MS DOS, Operating Systems, Oracle, DB, Developer, PL-SQL, PL/SQL, Programming, QTP, Quick Test Professional, Quality, quality assurance, Quick, Requirement, research, SCRUM, Scripts, Scripting, MS SQL Server, SQL, Swift, TOAD, UML, UNIX, VBScript, VB Script, Visio, Vista, VB

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School Attended

  • Wilmington University
  • Delaware Technical Community College

Job Titles Held:

  • Quality Analyst
  • QA Analyst
  • QA Analyst


  • BS
  • Associate

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