Quality Analyst resume example

Investigated identity theft claims to determine validity/compliance violations. My responsibilities included retrieving and analyzing financial documents, ID Theft Affidavits, and other documents related to the investigation. Conducting phone interviews with suspects, claimants and merchants. Logging all investigative findings in the designated program. Finalizing claims in accordance with Federal Regulations, and Internal procedures. This position provided me the skills to promote me to my current position.

Processed transactional fraud claims on corporate, business, and personal credit accounts. Answered phone calls and provided relevant case information to cardholders and relationship managers. Processed chargebacks using Visa and Mastercard platforms and documenting processes. I acquired technological expertise and gained thorough knowledge in the Fraud and Dispute processes.

Interviewing clients to assess situations, capabilities and problems; Entered client data in database; Maintained case records for all clients; Observed and recorded progress of juvenile offender; Followed medical orders and dispensed medications; Collaborated with probation officers, school representatives and other key individuals.