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Quality Analyst Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Order picking and processing
  • Purchase order verification
  • Quantity calculations
  • Lifting and sorting
  • Box lifting
  • Leadership and team building
  • Safety and compliance
  • Order fulfillment
  • Complaint resolution
  • Quick learner
  • Good listening skills
  • Data entry
  • Stocking and replenishing
  • Money handling abilities
  • Warehousing functions
  • Stock management
  • Computer proficient
  • Multi-line phone talent
Education
Dacula High School Dacula, GA Expected in 05/2018 High School Diploma : - GPA :
Georgia Gwinnett College Lawrenceville, GA Expected in : Nursing Education - GPA :
Work History
Cms Energy - Quality Analyst
Bay City, MI, 01/2019 - 11/2019
  • Developed several test scripts utilizing comprehensive business requirements, functional documentation and processes.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Developed and maintained quality assurance procedure documentation.
  • Consulted literature to investigate any malfunctions.
  • Created and revised procedures, checklists and job aids to reduce error disputes.
  • Implemented test scripts and recorded results.
  • Provided quality assurance from every stage of product development process, from manufacturing to packaging.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Inspected raw materials and finished products to guarantee quality and safety.
Enzo Life Sciences, Inc. - Warehouse Associate
Farmingdale, NY, 05/2018 - 11/2019
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Kept warehouse clean and organized to maximize team efficiency and productivity.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Operated scanners to track merchandise and verify contents of containers.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Volunteered to assist associates with different projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Brightspring Health Services - Clerk
King Of Prussia, PA, 04/2017 - 06/2018
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Buehler's Grocery - Cashier
Massillon, OH, 08/2016 - 03/2017
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers by answering questions and fulfilling requests.
Accomplishments
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Volunteer Work

I have loads of volenteer experience which makes have have lots of customer service experience. I volunteer with the elderly , the children , and at local food pantries.

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Dacula High School
  • Georgia Gwinnett College
Job Titles Held:
  • Quality Analyst
  • Warehouse Associate
  • Clerk
  • Cashier
Degrees
  • High School Diploma

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