Qa Specialist resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Career Overview
Quality Assurance Specialist Software Test Analyst * Technical Support * QA Coordinator Highly qualified and accomplished IT professional with progressive experience and expertise in Qualify Assurance (QA) and Change Control. Excel at diagnosing software problems throughout software development life cycle. *Proficient at designing and implementing quality processes including Test Strategy, Test Planning, Test Estimation, Test Case Design, Traceability Matrix, Test Execution, and developing training procedures. Experience in evaluating software for large-scale comprehensive global corporate enterprise systems. *Excellent interpersonal and communication skills, with ability to effectively collaborate with diverse cross-functional teams and clients. Excellent customer service skills. Quickly learn new processes and adapt to changing environments.
  • QA Engineering, QA Coordination, Defect Tracking, Software Analysis, Software Development Life Cycle (SDLC), Best Practices, Technical Support, Client Server Applications, Change Management, Mainframe Testing and Development (COBOL, JCL), SQL, MS Office Suite, VISIO, Vendor Management. Waterfall, Iterative and Agile Methodologies.
  • Systems:
  • ISPF, OS/JCL, FTP, UNIX, Linux, Windows.
  • Tools:
  • Mainframe testing tools (Jobscan, Docutext, Pro/Jcl), HP Quality Center (QC), HP Application Lifecycle Management (HP ALM), Infoman, Changeman, Sharepoint, JIRA, Quick Test Pro (QTP).
Technical Skills
  • Certifications:.
Work Experience
05/2014 to Present
QA Specialist Covance Mobile, AL,
  • Analyze business requirements for completeness, and carry out the Quality Assurance testing activities to ensure the release is in compliance with the Quality Assurance standards.
  • Develop test solutions; assist in the development, implementation, and maintenance of Quality Assurance best practices and testing standards.
  • Provide continual technical support.
  • Collaborate with Business Analyst and Client Representatives to determine business needs, and establish requirements testability.
  • Develop test plans and execute test scripts.
  • Perform defect analysis and reporting throughout bug lifecycle.
  • Assist developers in identifying and troubleshooting technical issues.
  • Optimize testing processes to ensure test coverage, traceability to requirements, and suggest and suggest improvements for application features and design.
  • Perform functional, regression, data migration testing.
  • Prepare summary reports and documentation on testing methods and results.
  • Provide evaluations and recommendations.
  • Report on improvements made to the software during upgrades.
09/1997 to 09/2013
Quality Assurance Analyst Aon Corporation Franklin, TN,
  • Conducted analysis, testing, implementation, and maintenance of Complete Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) projects.
  • Performed maintenance testing, regression testing, security testing, emergency testing and ad-hoc testing.
  • Handled data preparation, and system change requests.
  • Identified, researched, reported, and tracked software defects to resolution via Incident Management System.
  • Key role in conducting testing activities to ensure best practices across data centers in US, UK and Singapore during corporate Global Standardization Process initiative.
  • Customized vendor-provided software to adapt the testing tool to current project requirements.
  • Recognized as top performer in implementing ITIL compliant changes and processes.
  • Maintained stored data of testing software using custom code to meet project goals and adhere to user requirements and CITI standards.
  • Increased productivity and reduced production failures by 20 percent by creating new automated global testing procedures for file transmission processes.
  • Advised engineers as subject matter expert on new QA testing tools, methodologies and upgrades.
  • Served as point of contact for vendor, to test and install technical updates.
  • Created customized vendor-provided testing toolset to adapt to current project requirements Increased performance by 30 percent and reduced cost by creating a reporting process to capture test results on Bankcard regions.
Education and Training
Expected in
Master of Science: Civil Engineering
- ,
Civil Engineering
Expected in
Bachelor of Science: Civil Engineering
Odessa State Academy of Civil - ,
Civil Engineering
Expected in
Degrees evaluated and certified for equivalency with US academic criteria and standards Continued.:
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Certified Tester, International Software Testing Qualifications Board (ISTQB). Certified in IT Service Management, ITIL V3.
academic, ad, Agile, Business Analyst, Change Management, Client Server, COBOL, Client, data migration, documentation, features, FTP, functional, HP, Infoman, ISPF, ITIL, JCL, Linux, Mainframe, MS Office Suite, Sharepoint, Windows, OS, processes, QTP, Quality, QA, Quality Assurance, Quick, reporting, SDLC, scripts, Software Analysis, Software Development, testing software, Software Testing, SQL, technical support, transmission, troubleshooting technical issues, UNIX, upgrades, Vendor Management, VISIO

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Resume Overview

School Attended

  • Odessa State Academy of Civil

Job Titles Held:

  • QA Specialist
  • Quality Assurance Analyst


  • Master of Science
  • Bachelor of Science
  • Degrees evaluated and certified for equivalency with US academic criteria and standards Continued.

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