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Qa Analyst Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
  • Over 6 years of QA experience in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.
  • Adept at using both manual and automated testing tools to troubleshoot systems, integration, user acceptance, positive and negative, functionality, object, and regression
  • Develop use cases, user interface specifications, and user requirement specification documents.
  • Liaise with developers, business analysts, and user representatives in application design and document reviews.
  • Superior analytical, troubleshooting, communication and presentation skill.
Skills

Excellent skills in analyzing and recommending test procedure improvements

Superior ability to interpret complex data and related procedures on a variety of levels

Exceptional critical thinking and problem-solving skills


High organization and presentation abilitiesStrong customer service and communication skills

 Strong customer service and communication skills

Work History
11/2013 to 03/2017
QA Analyst Empire Today Terre Haute, ,
  • Highmark/SDLC Highmark Customer Service Desktop Highmark Customer Service Desktop application was developed using Pega Systems RULES Process Commander.
  • This application allows Highmark to track various interactions initiated from its members, providers from Highmark projects and other external clients from different Portals and intakes.
  • It can keep track of various service items initiated from different channels and allows Highmark to service its users efficiently.
  • Role & Responsibility.
  • Developed Test plans and test scripts for MTM indicator, Member Portal, Reporting, Navinet and MCI modules.
  • Reviewed business requirements, user stories, use cases and provided feedback.
  • Executed Test scripts based on the business requirements for functional testing.
  • Performed CSD hybrid/Insinq (Main-Frame Application) Integration Testing for different modules in the application.
  • Interacted with business analysts and developers to resolve technical issues.
  • Coordinated with different groups for defect analysis to enable the execution of testing.
  • Used IBM ClearQuest for bug reporting.
  • Used Pega Development Environment for Requirements repository.
  • Environment: IBM Rational Quality Manager, Rational Team Concert, Pega PRPC, ClearQuest, Microsoft Sharepoint Methodology: Agile.

07/2013 to 11/2013
QA Analyst HM/ITPI Empire Today , ,
  • The Health care online portal website helps members to register online for health insurance for different regions.
  • The Health care off Exchange project for Federal website helps users to use the Highmark websites efficiently.
  • Role & Responsibility.
  • Developed Test Scripts for HCR (Healthcare reform), RP40 and Build Your Family module for Off Exchange project.
  • Reviewed business requirements, use cases and provided feedback.
  • Executed Test scripts based on the business requirements for functional testing.
  • Interacted with business analysts and developers to resolve the technical issues so as to meet the client's requirement for a better quality software product.
  • Coordinating with different groups for defect analysis to enable the execution of testing.
  • Used IBM ClearQuest for bug reporting.
  • Worked on various releases.
  • Environment

11/2011 to 07/2013
QA Analyst Highmark/Ciber Highmark - Ciber , ,
  • The Health care application was developed using Pega Systems RULES Process Commander.
  • This application allows Highmark to track various interactions initiated from its customers and different portals.
  • It can keep track of various service items initialed as part of the interaction and allows Highmark to keep track of various MTM indicators.
  • It has ability to serve most urgent items to satisfy various Service Level agreements with Highmark customers.
  • Role & Responsibility.
  • Developed Test Scripts GMU module and Case Management module for various releases for Pega Systems CSD Project.
  • Reviewed business requirements, use cases and provided feedback.
  • Executed Test scripts based on the business requirements for functional testing.
  • Performed Insinq (Main-Frame Application) Integration Testing for different modules in the application.
  • Interacted with business analysts and developers to resolve the technical issues so as to meet the client's requirement for a better quality software product.
  • Coordinating with different groups for defect analysis to enable the execution of testing.
  • Used IBM ClearQuest for bug reporting.
  • Used Pega Development Environment for Requirements repository.
  • Environment

09/2010 to 08/2011
QA Analyst EnterpriseRx /Pavan Systems Inc , ,
  • This application developed for retail chain pharmacies to process the prescription medications, which allows get the insurance details, payment methods, drug specifications, prescriber details.
  • Once the prescription entered into the system it gives all the details of the medications and their formulations, manufacturer details, pricing, and substitute generics, brand drugs.
  • This application is being developed using Java Technologies.
  • Role & Responsibility.
  • Involved in improving testing process, defining test methodologies.
  • Reviewed business requirements, functional requirements, use case requirements and prepared test cases for all assigned project releases.
  • Executed Manual test cases and scripts based on the business requirements and for each Regression Test build.
  • Performed Integration Testing for different modules in the application.
  • Performed Data Driven test using test data from excel files.
  • Performed backend database testing in Oracle using SQL.
  • Interaction with business analysts and developers to resolve the technical issues so as to meet the client's requirement for a better quality software product.
  • Coordinating with different groups for defect analysis to enable the execution of testing process for making the product bug free.
  • Used JIRA for bug reporting.
  • Used Caliber 6.0 for Requirements repository Environment

Education
Expected in 1993
Master of Science: Biology
Uinversity of Madras - Chennai,
GPA:

Expected in 2006
Quality Assurance Analyst : Information Technology
Technology People Inc - Pittsburgh, PA
GPA:
Quality Assurance using automated testing tools Oracle 9i SQL training
Accomplishments
Helped setting templates for writing test plans and test scenarios

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Uinversity of Madras
  • Technology People Inc
Job Titles Held:
  • QA Analyst
  • QA Analyst HM/ITPI
  • QA Analyst Highmark/Ciber
  • QA Analyst
Degrees
  • Master of Science
  • Quality Assurance Analyst