Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
Over 5 years of experience in Software Quality Assurance with expertise in manual testing of various Web based and Client Server applications.
Experience in testing applications in various industry domains like Banking, Insurance, Finance and Healthcare.
Understanding of complete Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and various software methodologies like Waterfall, Agile (Scrum)
Immense experience in various testing methods like Functional, Regression, System, Integration and UAT testing.
Experience in developing Test Plans, Test Cases based on business requirements.
1 years of experience developing automated script using Quick Test Professional 9.2/10.0./11.0/11.5
5 years of experience developing SQL quires for backend data validation.
Extensively used HP Quality Center \ ALM to write and execute test cases and used it as Defect/Bug tracking system. TECHNOLOGY SUMMARY Languages C, C++, VB, VB Script, Java Script, HTML, XML, SQL, PL/SQL OS Windows, AIX, Linux, Unix Databases MySQL, MS-SQL Server, MS Access, Oracle QA Tools HP Quality Center, QTP v.9.2 to 11.5, Version One, Axosoft, JIRA, Firebug
Technical Skills
Professional Experience
QA Analyst, 09/2013 - Current Global Eagle Entertainment – Lombard, IL,
Project Name: Hospital Solutions, Payers, Clinical Exchange, ePayment. Technology Used: JAVA, MS SQL server, Axosoft, Version One Responsibilities
Writing test-cases for global clients in accordance with the business requirements.
Execution test cases, test builds through the integration and the regression environments Black box testing.
Sharing test defects and progress to the QA managers and team using Hp quality center.
Saving project documentations in Microsoft Excel spreadsheet layout.
Providing daily project at scheduled meetings. Informing development team of system fails. Moving forward with conditions to project managers and the testing managers
Performing the Back-End testing to ensure data consistency on front-end by writing and executing SQL queries on the Oracle database.
Involved in testing the new or upgraded versions of applications by testing their functionality and compatibility against all other applications.
Close interaction with Business Analysts, designers and software developers to understand application functionality and navigational flow.
Mapped the Requirements and test cases using Quality Center for traceability matrix
Participating in different meetings.
Using Quality Center to develop test scripts, test step, executes test steps, defect validation and tracking.
Appling the data driven methodology to perform the automation. Implemented Standard, Bitmap, and text, table checkpoints to validate the actual and expected objects on web screens.
Completing backend testing and regression testing once a error has been identified to make sure developers have not caused any new problems inside functionality of the software.
QA Analyst, 06/2011 - 08/2013 Global Eagle Entertainment – Greenwood Village, CO,
Project Name: MyBenefits Portal (external portal), Metlink (External Portal), Security Services and Privacy Portal, and MetLife Bank. Technology Used: .NET, MS SQL server, Quality Center, QTP (HP Quick Test Professional) Responsibilities:
Writing test-plans and test-cases for MetLife Life Insurance, MetLife Bank and Met Dental insurance billing and claim applications in accordance with the business requirements.
Executing test cases through the integration and the regression environments.
Wrote and executed complex SQL queries including JOINS to find loan numbers.
Track issues and work with project managers and developers to resolve.
Used Quality Center to execute the test cases, track execution against the plan during testing and manage defects from inception to resolution.
Documented and communicated test results to the Team Lead.
Saving project documentations in Microsoft Excel spreadsheet layout.
Providing weekly project condition to the project managers and the testing managers.
Performing the Back-End testing to ensure data consistency on front-end by writing and executing SQL queries on the Oracle database.
Involved in testing the new or upgraded versions of applications by testing their functionality and compatibility against all other applications.
Close interaction with Business Analysts, designers and software developers to understand application functionality and navigational flow.
Mapped the Requirements and test cases using Quality Center for traceability matrix
Participating in Weekly status meetings.
Developing automated script using Quick Test Professional
Appling the data driven methodology to perform the automation.
QA Analyst, 04/2010 - 04/2011 Global Eagle Entertainment – Miramar, FL,
Technology Used: Windows XP, SQL server, QTP, MS Office Suite, Clear quest, XML Responsibilities:
Reviewed Business Requirement Document (BRD), IT design document and prepared Test Plan and Test Cases.
Involved in designing process/ methodology to identify the opportune areas for manual testing.
Extensive experience in executing manual Test tasks with monitoring/ analyzing results.
Initially performed White box testing with a limited number of test cases to the internal workings of software under test and in the remaining part takes Black Box approach in applying input and just observing outputs in backend testing.
Used Joins like Inner join, Outer joins while testing from multiple tables.
Defects were tracked, reviewed, analyzed compared using Quality Center.
Extensive experience in Regression as well as System testing.
Performed in User Acceptance Testing (UAT), once product was ready to release.
Generated weekly Status Reports to the team manager & participated in weekly status meeting with Team members, Team managers, Business analysts & Technical team.
Participated in project review meetings.
Customer Service Analyst / QA Tester, 02/2009 - 03/2010 Comcast – City, STATE,
Processed request for voice troubles and voice/data move, add, or change orders for a national healthcare account.
Responsibilities included serving as the primary person on escalations.
Monitor and paging appropriate levels of field management on major and critical issues.
Analyzed Business Requirements and Developed Test Plans, Test Cases and generated Test Scripts.
Used Quality Center to write the Test cases, Test execution, Defect tracking and reporting.
Prepared the traceability matrices to fill the gap between the requirements and the test cases covered.
Involved in Testing three core modules Customer Service Mgmt. (CSM), Message Processing System (MPS) and Billing
Conducted System Testing, GUI Testing and Cross Browser compatibility testing during the releases and interacted with the developers to resolve any technical issues.
Performed manual and automation testing on various parts of the application and used QC for bug tracking.
Created and executed Manual Test scripts to verify complex system requirements and database testing. Transaction Verified through Data Verification of Backend Database using SQL Queries through Toad.
Validate the data comparing flat files from various sources.
Monitored and tested batch job alerts and verified the status of batch jobs
Created task scenarios that challenge end-users ability to navigate to various areas of the intranet or existing internet website and keep them moving around the web pages.
Education
Bachelor of Business Administration: , Expected in - - , GPA:
Skills
Cases, Qa, Sql, Test Cases, Testing, Business Requirements, Database, Ms Sql Server, Sql Server, Excel, Front End, Front End Design, Front-end, Integration, Integrator, Microsoft Excel, Oracle, Writing Test, Billing, Test Scripts, Black Box, .net, Annuities, Dental, Dental Insurance, Insurance Billing, Life Insurance, Quick Test, Security, Team Lead, Manual Test, System Testing, Black Box Testing, Clients, Exchange, Java, Progress, Regression Testing, Solutions, Aix, Change Orders, Customer Service, Database Testing, Field Management, Graphical User Interface, Gui, Healthcare, Intranet, Linux, Manual Test Scripts, Message Processing, Receptionist, Retail Sales, Test Plans, Voice, Acceptance Testing, Ms Office, Test Plan, Uat, User Acceptance, User Acceptance Testing, White Box, White Box Testing, Windows Xp, Xml, Access, C++, Data Validation, Databases, Finance, Html, Life Cycle, Ms Access, Mysql, Pl/sql, Qa Tools, Quality Assurance, Sdlc, Software Development, Software Development Life Cycle, Software Quality Assurance, Software Testing, Structured Software, Uat Testing, Unix, Web Based
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