Actionable Public Safety Dispatcher with over twenty-six years of experience diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. Swift public-facing employee effective in connecting callers to necessary services without delay. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic utilizing interpersonal skills, excellent time management and problem-solving skills, and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
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