Public Safety Communications Specialist Ii Dispatcher Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Actionable Public Safety Dispatcher with over twenty-six years of experience diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. Swift public-facing employee effective in connecting callers to necessary services without delay. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic utilizing interpersonal skills, excellent time management and problem-solving skills, and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Computer-aided dispatching
  • Map reading skills
  • Basic life support understanding
  • Police and fire procedures
  • Information intake
  • Emergency call response
  • Law enforcement policies
  • Highly effective communication
  • Records management
  • Unit status monitoring
  • Radio traffic monitoring
  • Planning and Coordination
  • Critical thinking
  • Conflict resolution
  • Good telephone etiquette
  • Reading comprehension
  • Compassion
  • Flexible & Adaptable
  • Teamwork
  • Confidential
  • Responsible and Accountable
  • Motivated
  • Work ethic
  • CPR certified
  • ACJIS Terminal Operator Certification
University of Arizona Tucson, AZ Expected in 05/2021 Bachelor of Science : Administration of Justice - GPA :
Pima Community College Tucson, AZ Expected in 12/1989 Associate of Applied Science : Criminal Justice - GPA :
Pima Community College Tucson, AZ Expected in 12/1989 Associate of Applied Science : Corrections - GPA :
Sunnyside High School Tucson, AZ Expected in 05/1987 High School Diploma : - GPA :
Work History
City Of Tucson - Public Safety Communications Specialist II /Dispatcher
Tucson, AZ, 07/1994 - 12/2020
  • Assessed and answered emergency 911 and Public Safety Answering Point (PSAP) communication requests for service from both Police and Fire/EMS specialties.
  • Served as first line of communication, providing a vital link to emergency services, assisting those in need during a Medical, Fire, or Police crisis.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Answered, evaluated, and prioritized incoming and outgoing telephone calls including but not limited to emergency 911, administrative, "hot lines," Telecommunication Device for the Deaf (TDD), hospital, City departments, partner agencies, and general public inquiries.
  • Responsible for simultaneously answering multi-line telephone for emergency assistance; asked questions to determine caller's need and location to direct type of response needed; verified and obtained event information, while maintaining computer-aided dispatch systems and other computer systems.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Inputted information from all calls into system, using Computer-Aided Dispatch (CAD) and maintaining accuracy of details.
  • Used Computer-Aided Dispatch (CAD) to track and maintain case incident numbers and logs.
  • Read system maps and caller information, and documented all details in system.
  • Dispatched appropriate emergency units, including fire, ambulance, and air support such as helicopters, in a timely and expeditious manner.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Received, coordinated, and disseminated critical information from and to multiple sources/resources based on published protocols and defined standards.
  • Interacted with other 911 centers /PSAPs in the region to facilitate and coordinate public safety emergency response for public safety services; transferred calls based on jurisdiction.
  • Provided pre-arrival medical, fire, and law enforcement instructions to callers requesting emergency response.
  • Monitored all required radio frequencies and disseminated appropriate information in a timely manner.
  • Kept track of on-duty personnel from multiple agencies utilizing the CAD system.
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement, fire, and/or medical assistance arrived on scene.
  • Responded to requests from Supervision and Fire or Police Officers.
  • Provided Professional communication services with an emphasis on safety, accuracy and cooperation.
  • Complied with new and current policies and procedures, and maintain a high level of professionalism and confidentiality.
  • Trained new employees
  • Mentor
Quesadilla's Grill - Owner / Manager of Mexican Restaurant
City, STATE, 02/2008 - 12/2012
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed the preparation and serving of food
  • Hands-on daily prepping, cooking, working register, customer service, money handling
  • Adhered to food safety regulations and trained staff
  • Maintained inventory and ordering of necessary products
  • Allocating resources for special events and catering
  • Administered payroll
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Ensured customer satisfaction
City Of Tucson - Public Safety Communications Supervisor
City, STATE, 08/2007 - 04/2010
  • Supervised and coordinated all personnel in the Communications section to assure compliance with new and current policies and procedures, and to also maintain security and operational integrity within the Communications center.
  • Supervised a minimum of fifteen full-time employees on a daily basis
  • Oversaw Fire/EMS Communications personnel involved in answering emergency and non-emergency 9-1-1 calls, and dispatches of Fire/EMS units in response to requests for emergency assistance.
  • Managed and coordinated workload assignments
  • Acted as liaison for field operations and command staff
  • Evaluated assigned personnel for efficiency and effectiveness
  • Maintained personnel records for attendance, training and performance evaluations, providing guidance, appraisal, set-up work improvement plans and disciplined employees when appropriate.
  • Assigned employee schedules and maintained daily and weekly payroll
  • Supervision of equipment operation and repair
  • Respond to citizen and community needs, complaints, conflicts, provided public education, and maintained proper documentation as needed.

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Resume Overview

School Attended
  • University of Arizona
  • Pima Community College
  • Pima Community College
  • Sunnyside High School
Job Titles Held:
  • Public Safety Communications Specialist II /Dispatcher
  • Owner / Manager of Mexican Restaurant
  • Public Safety Communications Supervisor
  • Bachelor of Science
  • Associate of Applied Science
  • Associate of Applied Science
  • High School Diploma

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