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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Proactive and resourceful with strong knowledge of community resources. Effective communicator with passion for helping others.

Determined employee with 12 years of experience. Maintains composure, diplomacy and efficiency in all situations.

Skills
  • Adaptability
  • Verbal and written communication
  • Conflict resolution
  • Self-motivated professional
  • Customer service
  • Compassion
  • Written Communication
  • Basic math
  • Critical thinking
Work History
07/2009 to Current PSS Cleveland Clinic | Grand River, OH,
  • Adhered to established rules, ethical standards and codes of professional conduct conducive to positive learning atmosphere.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
  • Reported plans, findings and results to employers and insurance carriers.
05/2008 to 07/2009 Sales Representative Arcbest | Biloxi, MS,
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Welcomed customers and provided assistance in locating and purchasing products.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Folded and arranged clothing merchandise in attractive displays to drive sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Recommended merchandise to customers based on needs and preferences.
  • Kept floor and dressing room areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Organized showroom accessories and restocked shelves through mannequin displays and organizing jewelry displays.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Generated brand awareness and positive product impressions to increase sales.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with locating and choosing merchandise in any store department.
12/2000 to 10/2007 Resturuant Line Expeditor Romeo's Pizza | City, STATE,
  • Restocked food items throughout shift to provide head chef with proper ingredients for dishes.
  • Operated fryer and cooked meats on grill.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Complied with sanitation and nutrition regulations and safety standards.
  • Assisted head chef in preparing and serving food.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Produced over 100's sandwiches,pizzas, dinners,soups,salads,fried foods,desserts,catering dishes per day and maintained near-perfect customer satisfaction scores.
  • Collaborated with co-workers&owner to collect information about specific customer desires and dietary needs.
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
  • Developed homemade soups & daily specials process that reduced waste and improved supply turnover.
  • Managed relationships with 6+ vendors by negotiating prices of ingredients and equipment, resulting in savings on budget.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Performed routine cleaning procedures across kitchen through wipe downs, restocking and shift cleaning & break downs.
  • Trained, managed and guided cashiers,pizza line cooks, fry cooks, hot & cold line cooks, salad and sandwhich station artists, new managers,food maintenance & orders,cleaning procedures improving overall performance and productivity.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Handled portion control activities according to specified instructions provided by chef.
  • Fried, grilled and baked foods such as wings,fries,mozzarella sticks,onion rings fried dough, tortilla shells for salads , baked sandwiches,bruschettas, steak& cheese, chicken subs,veggies,paninis,burgers,ect.
  • Communicated closely with owner & coworkers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
  • Prepared estimated 100's of orders simultaneously during peak lunch & dinner periods with maximizing customer satisfaction and repeat business.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Grilled meats and seafood to customer specifications.
  • Managed 7-8 person staff, supervised preparation of all foods and explained steps for readying specialty items, including catering and business food accounts.
  • Distributed food to team members with efficiency in high-volume environment.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Safely used kitchen equipment such as industrial dish washer, soda lines to fountains,slicers, paint mixers for large batches of sauces,slicer for meats cheese& veggies and dough machine, pizza ovens-convection ovens, fryers, steamers, soup warmers, coffee machines, draft beer spouts/kegs, also knives and weighing machines effectively reducing injuries and burns.
  • Prepared average of 100's orders each shift.
  • Transitioned between lunch and dinner service by 2pm checklists and rotation, restocking prepping for new service.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Education
Expected in High School Diploma | PATHS Portland Vocational, Portland, ME, GPA:
Expected in 06/2023 Associates Health Sciences | Health Care Southren Maine Community College, South Portland, ME, GPA:
Expected in 08/1999 GED | Portland Adult Education, Portland, ME, GPA:

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88Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • PATHS Portland Vocational
  • Southren Maine Community College
  • Portland Adult Education
Job Titles Held:
  • PSS
  • Sales Representative
  • Resturuant Line Expeditor
Degrees
  • High School Diploma
  • Associates Health Sciences
  • GED

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