I suffered from active addiction for 7 years. It not only affected my entire life negatively but the lives of my mother and especially my children. I have been blessed to be in recovery now for almost two years and dedicate much of my life to helping others as well to find recovery. I am in the process of rebuilding the relationships with my family and children as well. I found recovery has been most successful to me by working and staying active in a 12 step program and attending meetings as well.
Skills
First Aid/CPR
Written Communication
Multitasking abilities
Self-motivated professional
Responsible
Computer proficiency
Good listening skills
Flexible & Adaptable
Recovery guidance
Problem-solving skills
Interpersonal abilities
Observation Documentation
Emotional and Social Support
Willingness to Learn
Empathy and Compassionate Care
Work History
PSS, 05/2021 to Current Atrium Health – Matthews, NC,
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
Communicated with individuals' family members, offering information and insight into support services available at community level.
Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
Increased awareness of and supported participation in self-help and advocacy organizations.
Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Led up to [Number] individual sessions per week and [Number] group therapy meetings.
Helped patients to deal with realities of [Type] diagnoses and develop coping skills.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Managed caseload of [Number] patients with substance dependence and co-occurring Axis I and Axis II disorders.
Customer Service Representative, 10/2020 to 05/2021 Ryder System Inc. – Asheville, NC,
Resolved concerns with products or services to help with retention and drive sales.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Described product highlights and benefits to help guide purchasing decisions.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Initiated termination of customer contract upon request.
Documented and detailed calls and complaints using call center's CRM database.
Referred complex issues relating to online order system or technology to help desk for further evaluation.
Answered over [Number] calls per shift to meet fast-paced call center demands.
Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded proactively and positively to rapid change.
Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Increased efficiency and team productivity by promoting operational best practices.
Factory Production Worker, 03/2020 to 10/2020 Presbyterian Homes & Services – Fridley, MN,
Carefully packaged finished products and prepared for shipment.
Supported current production needs by moving items between equipment, conveyors and staging areas.
Took part in all company-offered training sessions to improve skills and knowledge.
Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Unloaded and loaded items from conveyors, machines, and conveyances.
Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Certified Nursing Assistant, 05/2010 to 11/2012 Quality Private Duty Care – City, STATE,
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Facilitated personal hygiene management, feeding and ambulation.
Provided assistance with daily living activities, such as meal preperation, chores, and errands.
Education
High School Diploma: , Expected in 05/2011 Pickett County High School - Byrdstown, TN GPA:
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