Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I suffered from active addiction for 7 years. It not only affected my entire life negatively but the lives of my mother and especially my children. I have been blessed to be in recovery now for almost two years and dedicate much of my life to helping others as well to find recovery. I am in the process of rebuilding the relationships with my family and children as well. I found recovery has been most successful to me by working and staying active in a 12 step program and attending meetings as well.

  • First Aid/CPR
  • Written Communication
  • Multitasking abilities
  • Self-motivated professional
  • Responsible
  • Computer proficiency
  • Good listening skills
  • Flexible & Adaptable
  • Recovery guidance
  • Problem-solving skills
  • Interpersonal abilities
  • Observation Documentation
  • Emotional and Social Support
  • Willingness to Learn
  • Empathy and Compassionate Care
Work History
PSS, 05/2021 to Current
Atrium HealthMatthews, NC,
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Communicated with individuals' family members, offering information and insight into support services available at community level.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Led up to [Number] individual sessions per week and [Number] group therapy meetings.
  • Helped patients to deal with realities of [Type] diagnoses and develop coping skills.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Managed caseload of [Number] patients with substance dependence and co-occurring Axis I and Axis II disorders.
Customer Service Representative, 10/2020 to 05/2021
Ryder System Inc.Asheville, NC,
  • Resolved concerns with products or services to help with retention and drive sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Initiated termination of customer contract upon request.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Answered over [Number] calls per shift to meet fast-paced call center demands.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Increased efficiency and team productivity by promoting operational best practices.
Factory Production Worker, 03/2020 to 10/2020
Presbyterian Homes & ServicesFridley, MN,
  • Carefully packaged finished products and prepared for shipment.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Took part in all company-offered training sessions to improve skills and knowledge.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Certified Nursing Assistant, 05/2010 to 11/2012
Quality Private Duty CareCity, STATE,
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Provided assistance with daily living activities, such as meal preperation, chores, and errands.
High School Diploma: , Expected in 05/2011
Pickett County High School - Byrdstown, TN

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  • Pickett County High School

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  • High School Diploma

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