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Project Performance Coach Resume Example

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PROJECT PERFORMANCE COACH
Summary
Equipped to support the mission and vision of any training program by way of  training and development. Possessing excellent leadership skills, dynamic interpersonal communication skills and a strong mentoring ability which adds value to organizations. Talented at facilitating and providing quality training orientation programs to increase job skills, team morale and staff retention.
Core Qualifications
  • Interactive Teaching/learning
  • Learning style assessment
  • Motivating employees/students
  • Classroom management
  • Performance assessments
  • Effective listening
  • Creative lesson plan development
  • Active listening skills
  • Positive atmosphere promotion
  • Behavioral/cognitive skills development
Achievements
Training:
  • Delivered training material modules to inter-personal teams to ensure smooth adoption of new/current programs
  • Completed training on time
Plan Development:
  • Planned and conducted activites for a balanced program of instruction and demonstrtion that allows the employees opportunity to observe, questions and investigate.
Goal Setting:
  • Established clear objectives for all lessons/projects and communicated with employees, achieving a total understanding and professional expectation.
Counseling:
  • Served as a project performance coach for agents when quality assurance and sales metrics for the improvement of scores to meet team/company metrics
Professional Experience
Pivotal Home SolutionsDecember 2014 to CurrentProject Performance Coach
Naperville, IL
  • Measure and track performance in response to coaching guidance
  • Deliver improved performance and customer experiences through coaching techniques
  • Teaching and motivating a diverse group of people with varied backgrounds and capabilities
  • Responsible for providing ongoing support to learners after the initial training to ensure on the job application
  • Provide feedback to agents, supervisors and managers regarding agent commitment level, agent focus and agent performance.
AGL Resources Nicor Gas CompanyNovember 2012 to December 2014Customer Care Specialist
Naperville, IL
  • Respond to customer interactions and complaints in a professional, effective and efficient manner
  • Diagnose customer problems and provide support using proper techniques to provide quick resolutions
  • Use the highest level of customer relation skill to calm irate customers
  • Schedule orders through computerized systems including date, current info and charges
  • Interpret and make decisions regarding billing credit and other account inquiries.
CTU OnlineMarch 2009 to March 2012Admissions Advisor
Downers Grove, IL
  • Conducts interviews and evaluates each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments, and in accordance with all school policies and procedures, all applicable federal and state regulations and all accrediting agencies standards and requirements
  • Completes and maintain all required paperwork and data entry in an accurate and timely manner
  • Works with other departments (financial aid, academics) to ensure student satisfaction
  • Acquire and maintain a knowledge base of information on Financial Aid, Tuition Planning, Marketing, and Student Management.
  • Responsible for the student's success from inquiry to starting school
  • Assists students with finalization of enrollment process and starting date with the school
  • Develops an ongoing relationship with the prospective student from enrollment through graduation.
ComcastJanuary 2009 to June 2010Customer Account Executive
Woodridge, IL
  • Provide inbound telephone support to clients.
  • Initiate upgrade of current service; sell products and services for new clients.
  • Resolve billing inquires.
  • Develop and maintain strong relationships to secure client base and customer satisfaction.
Raneisha Smith ComEdJanuary 2008 to July 2008Customer Service Representative
Oakbrook, IL
  • Processed and followed up investigations for credit and meter orders.
  • Reported and initiated investigations for irregular/damaged meters.
  • Set up deferred payment arrangements.
  • Serviced new business and residential accounts.
at&tJune 2007 to October 2007Customer Consultant
Chicago, IL
  • Recommended, promoted and sold at&t products for Midwest area.
  • Resolved all billing and technical issues.
  • Assisted customers with orders for products and services.
  • Negotiated and set up payment arrangements.
Elite Staffing Walgreens, Avlon, OmronAugust 2006 to June 2007IT Coordinator; CS Coordinator; Administrative Assistant
Chicago, IL
  • Identified, troubleshot and analyzed store problems for hardware/software communication over the phone.
  • Directed and answered multi-line client calls Created and tracked schedules Distributed information to proper channels/ordered office supplies/managed schedule and travel arrangements.
  • Answered phones/greeted guests.
American InterContinental UniversityMay 2005 to June 2006Admissions Advisor
Chicago, IL
  • Recruited, interviewed and enrolled prospective students.
  • Managed scheduling and contact listing
  • Counseled students to ensure preparedness for class
  • Maintained follow-up communication with current and prospective students Acted as liaison to various departments.
Verizon WirelessSeptember 2003 to June 2005Credit Analyst
Schaumburg, IL
  • Reviewed and determined credit limits
  • Processed credit applications
  • Reviewed financial statement performance indicators Collected unpaid balances/set up payment options
  • Handled escalated occurrences
  • Trained and monitored new hires
  • Maintained sales goals through inbound/outbound calls.
Education and Training
DeVry UniversityPresentBachelor of Science: Project ManagementChicago, ILProject Management
Robert Morris College6/02Computer NetworkingChicago, IL
Affiliations
Giant Steps Church (Sunday School Teacher), 2008-2012
Inspire (2015)
En Rapport (2015)
Skills

Administrative Management, Classroom Discipline, Classroom Instruction, Classroom Management, Community Involvement,

Counseling, Creative Lesson Planning, Critical Thinking, Curriculm Development, Goal Setting and Implemtation, Group Instruction, Instructional Methods, Learning Strategies, Speaking, Teaching, Team Building, Active Learning, Attention to detail
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Resume Overview

Companies Worked For:

  • Pivotal Home Solutions
  • AGL Resources Nicor Gas Company
  • CTU Online
  • Comcast
  • Raneisha Smith ComEd
  • at&t
  • Elite Staffing Walgreens, Avlon, Omron
  • American InterContinental University
  • Verizon Wireless

School Attended

  • DeVry University
  • Robert Morris College

Job Titles Held:

  • Project Performance Coach
  • Customer Care Specialist
  • Admissions Advisor
  • Customer Account Executive
  • Customer Service Representative
  • Customer Consultant
  • IT Coordinator; CS Coordinator; Administrative Assistant
  • Credit Analyst

Degrees

  • Bachelor of Science : Project Management
    Computer Networking

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