Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Focused Project Manager adept at planning and managing projects for Project Document Controls and Records Management. Experienced in directing co-location project teams and keeping efficient production in accordance with quality standards. Applying creative and analytical approach for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Ability to effectively manage stakeholder engagement, team productivity and communication to achieve project objectives and meet client expectations. Mentoring, training, and empowering the team to excel in its performance.

  • Project Management
  • Stakeholder Objectives
  • Strategic Planning
  • Document Controls
  • Records Management
  • Stakeholder Relations
  • Subject matter expert in Enterprise Content Management, Document Controls, Records Management, Quality & Regulatory Compliance
  • Strong experience with Information Management, Workflows, Change Management, Project and Business Operations, and End User Training and Roll Out
  • Knowledgeable of business intention and lifecycle for technical and non-technical documentation, business records and drawings.
  • Talented at cultivating strategies that efficiently implement business intelligence and meet business objectives
  • Excellent interpersonal, verbal, and written communication skills
  • Self-Motivated, assiduous, and enthusiastic
  • Effective Time Management Skills
Work History
Project Manager - Document Management, 01/2019 to 03/2020
DOW ChemicalsCity, STATE,
  • Project Manager for Document Management system within Engineering Services IT division. Managed small- and large-scale projects from initiation to closing. Focused on Document Management strategic and operational goals, returning savings results of $2.5 mil per year with estimated increase of 5% savings per year for three year roll out. Communicated project plans and reported progress to key stakeholders, operational and technical resources.
  • Directed EDMS configuration for multiple Capital Projects units, balancing Stakeholder Requirements and Compliance Standards.
  • Produced reports at each milestone, updating customers and senior leaders on progress and roadblocks.
  • Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Managed project initiated from retirement of drawing management database. Planned and executed migration of operational plant drawings into drawing management system. Phase two executed design of user portal to match requirements, migrating documents and drawings into EDMS without disruption to business operations.
  • Lead multiple co-located projects to implement customizable EDMS workspaces used by Capitol Project and Plant Operations, developing guidelines that flex to meet situational needs but maintain compliance
  • Managed Integrity and Compliance project from design and implementation creating tool to guide users through compliance processes for document and drawing management
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Document Control Systems Lead, 05/2016 to 12/2018
Centurion Pipeline LPCity, STATE,
  • Coordinated implementation of enterprise document management system. Initiated projects, including managing costs, schedule and performance.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and enhancement.
  • Managed projects for design and implementation of company Operational Assets Library and Operations AsBuilt Drawings. Organized project team tasks, adhering to project management plan, reported progress to stakeholders
  • Lead project initiated to enhance stakeholder experience by integrating Asset & AsBuilt libraries with GIS maps.
  • Assembled business cases for implementation, enhancement, migration, integration or retirement of software applications.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Improved operations by working with team members and customers to find workable solutions
  • Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
  • Motivated and encouraged team members to communicate more openly and constructively with each other
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Created agendas and communication materials for team meetings

Centurion Pipeline, subsidiary of Oxy prior to 2018 sale to Lotus Midstream

Document Control, Quality & Training Manager, 10/2005 to 01/2016
UniversalPegasus InternationalCity, STATE,
  • Managed team of 10+ employees, coordinating work distribution, set and managed individual and team performance goals. Interviewed, hired, trained and mentored employees by coaching and constructive feedback.
  • Served as lead resource and content expert of ECM systems and document controls for parent and subsidiary companies provided guidance and solutions tailored practical solutions. Supported Business Development as acting Documents & Information Management Subject Matter Expert (SME)
  • Executed training programs, created and hosted classes, with educational tools customized to needs of project or business unit.
  • Performed internal project audits in reference to client and company standard operating procedures.
  • Analyzed business case or user stories into design, scoping, implementation, testing and deployment needs to define project requirements.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Facilitated best user experience through continuous support, training classes, improvements and communication of system changes.
  • Increased quality assurance by developing standards and architectural governance and implementing best practices.
  • Lead implementation of enterprise document management system software to enable centralized management of project controls
  • Coordinated projects, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Led controls and quality change management process services.
  • Drafted document and information management policies to streamline introductions of new software and systems.
  • Managed vendor contracts and relationships through collaboration to maximize cost-effectiveness, optimize delivery schedules and maintain service standards.
  • Documented, filed and maintained proper inspection records and quality assurance documents.
  • Analyzed manufacturing data against functional design and expected quality results.
Document Control Lead - Manufacturing, 07/2002 to 10/2003
Delmar Systems IncCity, STATE,
  • Integral team member in creation and implementation of Delmar’s Quality Assurance Standards and Operations Manuals.
  • Created Delmar’s first comprehensive document control database that provided detailed tracking system from manufacturing and testing to final shipment.
  • Served as clients’ primary contact, prepared and delivered presentations, generated status reports and documentation per individual project purchase agreements.
  • Guaranteed products were manufactured, tested and transported in compliance with client proprietary, ABS and ISO standards.
  • Scheduled testing, inspections, and shipments for time-sensitive client projects.
  • Managed all vendor purchase order processing and reconciliation.
: Secondary Education, Expected in
Texas A&M University - Kingsville - Kingsville, TX
Additional Information
  • ·Experienced in FileNet P8, Fusion, McLaren, Newforma, Synergis Adept, Content Collector, Data Capture, OpenText, Capture Perfect, Capture Professional XP, SAP, Oracle, Bluebeam, Adobe Professional, Adobe DC Suite, Adobe Captivate, UPK Training, SQL Management Studio, Microsoft 365, Visio, SharePoint, Excel, Word, Power Point, Outlook
  • Extensive knowledge of Content & Information Management, Engineering Processes and Documentation, Software Application Development, Project Management, Business Processes & Information Management
  • Subject matter expert in all components of Enterprise Content Management Systems, Business Process Improvement, Project and Document Management

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School Attended

  • Texas A&M University - Kingsville

Job Titles Held:

  • Project Manager - Document Management
  • Document Control Systems Lead
  • Document Control, Quality & Training Manager
  • Document Control Lead - Manufacturing


  • Some College (No Degree)

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