Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Successfully completes tasks to meet project goals or business expectations. Efficient in taking on any job and completing high-quality work. Experience using equipment such as cameras to transport materials and assist production teams. Resourceful Project Manager with 3 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Managed budgets and monitored project costs.

  • Project Development
  • Originality and Creativity
  • SEO Optimization
  • Current Trends
  • Social Media Platforms
  • Usability Research and Analysis
  • Product Feature Promotion
  • Digital Content Management
  • Adobe Systems Software
  • Google Analytics
  • Google Drive
  • Content Scheduling
  • Social Media Content Creation
  • Creative Direction
  • Media Production
  • Critical Thinking
  • Production Work
  • Editing and Rewriting
  • Copyright Procedures and Protocols
  • Adobe Premiere
  • Scrum Methodology
  • Punch Lists
  • Six Sigma Methodologies
  • Leading Projects
  • Project Deadlines
  • Project Drawings
  • Agility Improvements
  • Increasing Savings
  • Project Goals and Milestones
  • Engaging Stakeholders
  • Google Ads
  • Agile Principles
  • Team Meetings
  • Team Engagement
Work History
05/2020 to Current
Project Manager /Content Producer Wisconsin Physicians Service Insurance Corporation WI, State,
  • Developed and initiated projects, managed costs and monitored performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Accelerated progress by continually reviewing performance, budgets and project timelines.
  • Maintained clear communication with precise technical writing to document and inform critical processes.
  • Led project teams through design, construction and launch process.
  • Modified and directed project plans to meet organizational needs.
  • Planned, designed and scheduled phases for large projects.
  • Coordinated production schedules and activities for multiple shows for many television network.
  • Developed schedules for production, editing and duplication for timely delivery.
  • Devised and implemented strategies to create new revenue streams and cut operational costs.
  • Identified target audience and created sales funnel.
  • Planned video shoots in studio and remotely by managing production through stages to completion.
  • Generated leads through cold calling, networking and social media.
  • Developed project budgets and managed production costs.
  • Directed live broadcasts, films and recordings or non-broadcast programming for public entertainment or education.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.
  • Applied current editing and photography tools to tell great stories.
  • Identified target audiences to analyze characteristics, behavior and media habits.
  • Created content with SEO keywords drawn from Google Analytics.
  • Created dynamic graphics and pieces to increase website and social media traffic.
  • Coordinated with marketing and design teams to illustrate articles.
  • Strengthened content through proofreading and editing.
  • Implemented strategies and tactics to grow followers on social media channels.
  • Generated stories to reflect current trends and news to pull audience into website.
  • Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects.
  • Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.
  • Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system.
  • Exported final cuts and upload to content management system and client platforms.
  • Edited content in real time at events to deliver high-quality media content within short timeframes.
  • Played key role in facilitating projects and contributing to every stage of film and video production.
  • Planned and scheduled crews members and equipment to accommodate filming schedules.
  • Assembled various amounts of footage into seamless end product.
  • Reviewed and edited film by selecting best combination of performance, sequencing and timing to tell story.
  • Worked with editorial team to develop, produce and edit content for broadcasting.
  • Managed projects and workflows for creation of youtube based films.
  • Presented production ideas and determined creative scenarios for production and delivery.
  • Orchestrated license agreements for music and footage, talent releases and distribution contracts.
  • Collaborated with network executives to define and propel organization's mission and vision.
  • Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
  • Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
  • Restocked inventory, completed cycle counts and assisted with full audits.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Adhered to budget requirements with excellent planning and consistent expense monitoring.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Increased brand awareness through creation of innovative print and digital productions for major publications.
  • Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
  • Led implementation of best practices to support customer service satisfaction initiatives.
  • Worked closely with client teams by providing high-level consultation, strategic planning and creation of custom content offerings.
  • Enhanced social audience interaction via social media and content partnerships.
  • Edited video, audio and photos to enhance and complete post-production work for polished appearance.
08/2013 to 05/2020
Customer Service Representative Space Exploration Technologies San Francisco, CA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Monitored self-checkout systems and provided assistance or intervention where required.
09/2016 to 11/2018
Barista Starbucks City, STATE,
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Expected in 05/2020
Bachelor of Arts: Creative Media Industries
Texas Tech University - Lubbock, TX
  • Member of BSA

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  • Texas Tech University

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  • Project Manager /Content Producer
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  • Bachelor of Arts

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