I have worked on a variety of projects and have worked with many clients. The clients I have worked with have been amazing and I enjoy working with them. I establish an excellent rapport with the client which makes communication during the project much more productive. I take pride in my work and also take accountability for it as well. There is nothing better than seeing a project complete successfully. I continue to learn more to improve my work and efficiency.
Database tools - SQL Server Management Studio and Access
Microsoft Office tools - Outlook, PowerPoint, Excel, Word, and Visio
Programming tools - Visual Studio 2008, Visual Studio 2013, and Ultra Edit
Communication Skills - Work often with upper management and executives.
Consolidated CommunicationsJuly 2013 to CurrentProgrammer / Analyst IV Gibsonia, PA
I have used my knowledge of operating systems to complete difficult assignments Using my broad knowledge of principles, practices, and procedures for operating systems, I have been able to complete moderately difficult assignments I analyze and evaluate existing or proposed systems, and optimize computer programs, systems and related procedures to process data I prepare charts and diagrams to assist in problem analysis, and submit recommendations for solutions Using MS tools, I prepare program specifications and diagrams, and develop coding logic flowcharts I encode, test, debug, and installs operating programs and procedures in coordination with computer operations and user departments Using telecommunications knowledge I have acquired, I apply this knowledge in the Competitive Local Exchange Carrier (CLEC) areas.
Confluence TechnologiesAugust 2010 to July 2013Professional Services Technical Consultant Pittsburgh, PA
I visited each client to collect all necessary information to complete projects effectively I developed a rapport with the client in order to offer additional services we could provide that may help them in the future I worked with both ASP and Install clients I created VBScripts to pull in data files in various formats such as csv, Excel, and XML Using Crystal Reports, I was able to effectively provide data for clients For install clients, I would travel to the client site and upgraded software to newer versions.
This was necessary to make adjustments to the software in preparation for the new version and test that the new version worked to the clients satisfaction I was responsible to implemented a number of different products that we offered In order to compete a successful project, I worked closely with project managers and business analysts.
Fidelity Information ServicesJanuary 2008 to August 2010Database Administrator II Cranberry, PA
As requested, I would refresh database directories in development and production environments I would create and maintain reports that monitored directory sizes, trending usage, and transaction counts Used UNIX scripts to perform various tasks such as automating and improving processes I managed Host Sync and STF servers I worked on a number of various projects which included GT.m upgrades, Card purges for clients, creating new database directories for new clients, and upgrades to Profile software I worked with clients during multi-client Disaster Recovery exercises Installed software and software updates on both laptops and PCs Upgrade PFW (Profile for Windows) versions on multiple directories for multiple clients Performed database comparisons between production and DR to ensure a smooth transaction in the event of an emergency On call every third week (24/7/365 availability) Used SQL queries to gather data and perform updates.
Worked closely with clients to resolve problems and conduct updates.
Robert Morris University5/2009Master of Science: Management Information SystemsMoon, PAManagement Information Systems
Robert Morris University12/2006Bachelor of Science: Management Information Systems Communications and Information SystemsMoon, PAGPA: Awarded to the Dean's ListManagement Information Systems Awarded to the Dean's List Communications and Information Systems
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Companies Worked For:
Fidelity Information Services
Robert Morris University
Job Titles Held:
Programmer / Analyst IV
Professional Services Technical Consultant
Database Administrator II
Master of Science : Management Information Systems Bachelor of Science : Management Information Systems Communications and Information Systems
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