Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments. Thirty five years of experience in the Computer Operations, Programming, and Information Technology fields. Additional experience gained working for West Telemarketing Corporation as an IT and Project Manager. Lastly my work with Group O, which is under contract with AT&T, as a Programmer Analyst Marketing Support where initially worked as User Acceptance Testing (UAT) Programmer and for my last two years as a Programmer Analyst in Operations. Both requiring advanced SQL programming. Skills Effective multi-tasker Team player Requirements gathering Effective leader Staff training/development Employee scheduling Consistently meet goals Out of the Box thinker Conflict resolution Organized Deadline-oriented Customer service-oriented
  • Decisive
  • Collaborative
  • Attention to detail
  • Dependable
Programmer Analyst, 09/2007 to 07/2013
Lake Havasu CityLake Havasu City, AZ,
  • Responsible for conducting User Acceptance Testing (UAT), using SQL programs, for changes and modifications done to tables Ensure proper documentation is maintained in hard copy as well as in Quality Control (QC) Center on each UAT performed Performed monthly table and data verification, using SQL programs, across platforms and ensured data was valid before handing it over to users Utilized MS Access and MS Excel to provide management with graphical and detailed status of ongoing and new projects and cyclic jobs Responsible for current programming efforts and their individual timelines Excellent in multitasking and able to work in a team environment as well as independently Excellent interaction with other departments as the work required Expert knowledge with all MS Office® software Outstanding ability to communicate information to a vast group of varied technical skill levels Excellent verbal/written communication and problem solving skills Excellent interaction with other departments as the work required.
Information Technology Director, 11/2004 to 08/2007
Carolina HandlingCharlotte, NC,
  • Direct and oversee all activities in the IT Department Responsible for scheduling in order to ensure proper coverage and even resource distribution twenty-four hours a day Responsible for the Contract-hire training and scheduling Interface with Vendors and their IT departments in order to maintain excellent rapport between the companies Interact with the Vendor IT departments in order to conduct programming and software testing in order to ensure quality Responsible for current programming efforts and their individual timelines Ensure proper documentation is maintained on each program Responsible for implementation and maintenance of Anti-Virus and Spy-ware software along with any software and hardware upgrades Ensure that the network, including local and remote servers, is running 24-hours a day Troubleshoot, along with network engineer, any network and VPN issues Ensure that the servers and local PCs are being backed up as scheduled Design, update and modify the company's web-site.
  • Maintained and monitored the server room, the wireless network and other server infrastructure.
  • Coached and mentored 3 staff members, including conducting performance reviews.
Information Services Manager, 07/1993 to 10/2004
City Of Garland, TxBryan, TX,
  • including List, Reports, and Program Development Proactively managed activities by ensuring various functions are efficiently performed in a quality-oriented environment Overseeing activities of assigned teams and ensure quality services are provided to clients and departmental interfaces Activities Lead in a Project nature; established and coordinated departmental objectives as they relate to corporate goals by implementing plans and programs for their assignment Developed Project Management skills among subordinates Place highest priority on ensuring customer satisfaction by overseeing all activities of assigned division ensuring unique needs of every client are exceeded Proactively reviewed activities involving quality resolution of client problems, escalated to upper management situations as needed Utilized data from the Time Management System to recommend more efficient use of current staff and future staffing needs of assigned division Conducted weekly status meetings with each assigned team, discussed activities, projects and plans Ongoing Evaluation of team effectiveness, initiatives and responsiveness Provided continuous coaching and training for all positions throughout assigned area of responsibility Thoroughly prepare and professionally conduct timely performance appraisals Reviewed and updated job descriptions annually, as required Maintained a current performance file for each direct report Proactively enhanced the efficiency and effectiveness of all work flow interface Approved corporate policies relating to business procedures, philosophies and conduct Properly interpret, communicate and assure acceptance by subordinates Responded to 24/7 peek service needs.
Bachelor of Science: Information Systems, Expected in 1986
Park College - Parkville, Missouri
While in active duty in the armed forces, successfully completed higher education and attained a Bachelor degree. This was accomplished by attending "remote college courses" that were given to the military during and post-Vietnam era. Information Systems
Associate Degree: Science and Mathematics, Expected in 1980
Community College of the Air Force - ,
Science and Mathematics
High School Diploma: Mathematics, Expected in 1971
Miguel de Cervantes High School - Bayamon, PR

Anti-Virus, armed forces, coaching, hardware upgrades, client, clients, customer satisfaction, documentation, meetings, MS Access, MS Excel, multitasking, network engineer, network, performance appraisals, performance reviews, policies, problem solving skills, Program Development, programming, Project Management, quality, Quality Control, rapport, scheduling, servers, software testing, SQL, staffing, tables, Time Management, Troubleshoot, unique, VPN, web-site, written communication

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School Attended

  • Park College
  • Community College of the Air Force
  • Miguel de Cervantes High School

Job Titles Held:

  • Programmer Analyst
  • Information Technology Director
  • Information Services Manager


  • Bachelor of Science
  • Associate Degree
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