programmer analyst resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Quality-driven Programmer Analyst driven to improve business and customer operations by effectively overseeing all types and sizes of complex projects. Strategic planner bringing 4 years of relevant experience in directing improvements, project plans and documentation. Keen analytical problem solving and troubleshooting abilities. Thrives in challenging, fast-paced environments through multi-tasking and organization skills.

  • Client implementation support
  • Troubleshooting and modifications
  • Code review
  • Programming development support
  • Project feedback data
  • Software debugging
  • Object oriented languages
  • Program development documentation
  • Managing client relationships
  • Requirements definition
  • Experience in R, Python, SQL, HTML, CSS, and jQuery
02/2017 to Current
Programmer Analyst Northshore Lake Bluff, IL,
  • Lead Epic Ambulatory and Research builder for Mental Health Integrated Care and Research Enterprise (MHICARE) and Program to Accelerate Clinical Research Using Epic (PACE) teams.
  • Worked collaboratively with healthcare providers to design patient data capture tools in Epic, REDCap, Qualtrics, and other platforms.
  • Built Epic SmartForms, SmartTexts, Flowsheets, Navigators, Synopsis, Questionnaires, and Questionnaire Series.
  • Developed and built system for deploying questionnaires in Epic that allows providers to choose one or more questionnaires and their frequency to customize patient care.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
  • Oversaw each project's technical requirements and completed every milestone on time.
  • Oversaw deployment, configuration and documentation procedures for Epic tools.
  • Implemented and tested enhancement feature requests to improve product functionality and extend performance.
  • Trained healthcare providers, system operators, data entry and user personnel to support operations.
  • Data cleaning and analysis using R.
  • Collaboratively designed and built enterprise web application using HTML, CSS, and Jquery.
  • Participated in development of mobile application for tracking patient data.
  • Member of JHM Questionnaire Committee, Psychiatry Ambulatory Work Group, and Epic Research Request Review Committee.
  • Member of PROMIS Collaborative and Epic Collaborative Task Forces – Patient Facing Score Reports, Pediatrics, Score Interpretation, and PRO Data Analytics.
08/2010 to 01/2017
Social Worker II – Mental Health Therapist Adoptions Together Beltsville, MD,
  • Weekly individual, family, and/or group counseling provided as part of an interdisciplinary team.
  • Completed psychosocial assessments, DSM diagnoses, treatment plans, and documented therapy sessions.
  • Documentation completed in EPIC EMR.
  • Tracked patients’ progress in treatment with the use of appropriate assessment tools in EPIC EMR.
  • Collected data contributed to clinical research on feedback informed treatment.
  • Developed therapeutic homework assignments to improve outcomes.
  • Tracked data in EPIC EMR.
  • Trained in the use of the K-SADS (NIH), CBT (Beck Institute), SFCR (Laurel Kiser), and binge eating treatment.
  • Supervised and provided training to staff and Master’s level social work students.
  • Helped to design and redesign clinical forms for EPIC EMR to meet the needs of support, clinical, and supervisory staff.
  • Specified EPIC super user for the Child Outpatient Program.
  • Administered all EPIC trainings for clinical staff across all departments within Child Psychiatry since EPIC implementation.
  • Created EPIC tutorial videos for staff.
  • Assisted research on Severe Mood Dysregulation and DSM 5 studies.
  • Recorded, tracked, and interpreted collected data with research team.
  • Participated in R-Squared, a committee designed to help foster research initiatives within the clinic.
  • Identified the need for and developed a Sharepoint website for Community Psychiatry staff outside of work hours.
08/2009 to 04/2010
MSW Intern Adoptions Together Salisbury, MD,
  • Weekly individual, family, and/or group counseling provided as part of an interdisciplinary team.
  • Completed psychosocial assessments, DSM diagnoses, treatment plans, and documented therapy sessions.
  • Tracked patients’ progress and outcomes with appropriate assessment tools.
  • Created electronic database in Excel for collecting data.
  • Developed therapeutic homework assignments to enhance outcomes.
  • Created electronic database in Excel for collecting data.
07/2008 to 04/2009
MSW Intern Merakey Shreveport, LA,
  • Weekly individual counseling for children.
  • Afterschool group psychoeducational activities including developing social skills, emotional regulation, and behavioral control.
  • Led and co-led groups on anger management, behavioral control, safety, respect, tobacco, goal-setting, parent training, ADHD, and trauma.
  • Developed and implemented behavior modification programs.
  • Tracked patients’ progress in therapy with appropriate assessment tools.
  • Tracked outcomes using both electronic and paper formats.
  • Completed psychosocial assessments, DSM diagnoses, prepared treatment plans, and documented therapy sessions.
10/2006 to 07/2008
Foster Care Case Manager Yale University Orange, CT,
  • Engaged in dual permanency planning for children in foster care.
  • Made monthly home visits to meet with each child on caseload and their caregiver(s).
  • Maintained an accurate paper case record and a CHESSIE electronic record.
  • Super user equivalent for CHESSIE electronic records system from implementation to departure.
  • Provided trainings on CHESSIE electronic record system.
  • Ensured all necessary medical, educational, psychological, and special needs were met for each client.
  • Attended and participated in court as required for each case.
  • Required to work as a liaison between a variety of agencies including but not limited to: BCDSS, DJS, TFC agencies, group homes, RTC's, DHR, doctors, mental health providers, insurance providers, the court, and the DOC.
04/2004 to 04/2006
Research Assistant Desert Choice Schools San Tan Valley/ Queen Creek, AZ,
  • Identified, read, and summarized journal articles to inform research staff.
  • Analyzed data using SPSS.
  • Wrote and proofread articles in the process of publication.
  • Designed and administered surveys, as well as collected and entered all data using Access, Excel, and SPSS.
  • Worked with the St.
  • Mary's County public school system, IRB, and administration of St.
  • Mary's College of MD to research sexual activity, safety, and knowledge of youth.
04/2004 to 04/2006
Teacher's Assistant Ucla Health Arcadia, CA,
  • Taught individual sessions of several classes.
  • Topics included: group, social, cross cultural, research methods, and statistical aspects of psychology.
  • Designed lesson plans for Group, Social, and Advanced Social Psychology.
  • Assisted students in creating and completing required research.
07/2000 to 11/2004
Student Researcher St. Mary's College Of Maryland City, STATE,
  • Developed and executed original research project regarding substance use and attitudes concerning substances on the college campus.
  • Developed and administered an original survey.
  • Collected, entered, and analyzed all data obtained from over 100 participants.
  • Data analyzed using SPSS.
  • Presented research to a panel of professors requiring defense of hypothesis, methods, findings, etc.
Education and Training
Expected in 05/2010 to to
Master of Social Work:
University of Maryland - Baltimore, MD,
Expected in 12/2004 to to
Bachelor of the Arts: Psychology
St. Mary's College of Maryland - St. Mary's City, MD,

Epic Ambulatory - Sep. '21 - Epic

Epic Research: Clinical - May '17 - Epic

Python Programmer Track - Apr. '21 - DataCamp

Data Scientist with Python Track - Apr. '21 - DataCamp

Data Analyst with Python Track - Apr. '21 - DataCamp

Data Analyst with SQL Server Track - Apr. '21 - DataCamp

Data Science: Foundations Using R Specialization - Oct. '20 - Coursera

Board Approved Supervisor - May '16 - Maryland Department of Health

Licensed Certified Social Worker Clinical - Mar. '13 - Maryland Department of Health

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Maryland
  • St. Mary's College of Maryland

Job Titles Held:

  • Programmer Analyst
  • Social Worker II – Mental Health Therapist
  • MSW Intern
  • MSW Intern
  • Foster Care Case Manager
  • Research Assistant
  • Teacher's Assistant
  • Student Researcher


  • Master of Social Work
  • Bachelor of the Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: