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Program Support Specialist Resume Example

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PROGRAM SUPPORT SPECIALIST
Summary
Client Needs/Relations Management Logistics/Supply Management Executive Administrative Support Contract Administration & Contractual Compliance Database Management/Runs Queries Technical and Contract Editing Office Memos and Memorandum Calendar Management
Highlights
Microsoft Office Suite (Word, Outlook, PowerPoint, Excel & SharePoint) Adobe Pro, Sales Force, JPAS, Lexis Nexis and Westlaw. WPM:55
Experience
Program Support Specialist
September 2014 to May 2015Company Name － City, State
  • Provided consultative and advisory services to the Bureau in all matters relating to Personal Service Contractors (PSC), administrative operations, contract management, federal compliance, organizational management, and daily correspondence to OBO management and external clients.
  • Served as the primary PSC Records Liaison Officer for 350+PSC employees.
  • Oversaw all PSC personnel action requests actions related to post transfers for Overseas PSC employees, new hires, terminations, and contract actions.
  • Provided administrative assistance to the bureau's human resource department by screening incoming phone calls and visitors to obtain information, and referring callers to the appropriate staff member.
  • Advised senior management on internal and external administrative matters.
  • Served as the focal point for coordination of PSC contract modifications.
  • Interfaced with the Bureau of Administration, Office of Logistics Management, Office of Acquisitions Management (ALM/AQM) to ensure time execution and accuracy PSC employee contracts.
  • Maintained contract files within employee database.
  • Provided HR director and senior staff with a monthly status report that captured metrics for new hires, duty station transfers, and all other pertinent information.
  • Participated in internal process improvement by developing a more efficient and user-friendly Standard of Operation Procedures (SOP) for processing PSC personnel actions.
  • Accomplishment: Eliminated manual processing of COST of Living Adjustments (COLA) for PSC employees by interfacing with technical support to develop an automated system that accurately captures employee biographical data.
Administrative Coordinator/Budget Assistant
June 2014 to September 2014Company Name － City, State
  • Managed administrative and HR related functions for the Mechanical Engineering group as it relates Security Clearance documentation for new hires, safeguarding classified material, budget analysis, and inventory management.
  • Managed office logistical operations including supporting NMCI asset management and telecommunication logistics.
  • Interfaced with the procurement officer to review and order requested supplies and materials.
  • Oversaw tracking of mandatory employee security trainings.
  • Maintained and updated SOP for new hire orientation.
  • Acted as office time keeper to ensure time and attendance records for office staff is prepared accurately and submitted on time for each pay period.
  • Enabled senior staff additional time to review time reporting discrepancies.
  • Coordinated internal and external meetings & business travel.
  • Maintained record of pending/completed travel claims.
  • Accomplishment: Published a weekly department newsletter pertaining to individuals who are in need of labor assistance for current and upcoming program-specific projects.
  • The newsletter enabled senior staff to keep abreast of project statuses as well as delegating work more evenly amongst the department.
Administrative Assistant
September 2013 to May 2014Company Name － City, State
  • Proofread office correspondence, staff actions, and reports.
  • Tracked all incoming correspondence from internal and external business clients and all other sources.
  • Distributed, safeguarded, and prioritized incoming mail and items received from fax machine.
  • Kept senior cost estimator/project manager abreast of time sensitive documents and/or transactions.
  • Managed financial processes for the office that included preparing and filing expense reports, invoices, travel authorizations, and purchase orders.
  • Screened incoming calls and acquired information to provide an accurate and thorough briefing to project manager.
  • Accomplishment: Acted as Records Custodian and office assistant, responsible for maintaining a user friendly and standardized system of electronic and hard copy filing that easily identified documents and reduced data-retrieval time.
Project Assistant
May 2010 to May 2013Company Name － City, State
  • Scheduled and maintained calendar of appointments, travel itineraries, and organized pre-bid conferences and job meetings.
  • Additionally, utilized Excel to prepare and track purchase orders for office supplies and equipment.
  • Acted as a liaison between prime contractors and sub-contractors; verified negotiated scope of budget & work.
  • Florida Citrus Bowl Upgrades- $6M upgrades-Provided bid evaluation support to Turner Construction.
  • Reviewed contract documents, agreements, pre-construction specifications, and solicited pricing/bid information.
  • Fiscal year 2012 Revenue Bond Issue Project- Researched commercial and residential sewage water rates of 40+ counties throughout Florida; created a report that effectively illustrated water measurements and distribution.
  • Orange County Public Defender Building Mechanical/Electrical Upgrade Replacements- Conserved management's time with revision of correspondence, indexed and imaged files, documented scheduled costs, updated status reports, and made files accessible within company database.
  • Accomplishment: Successfully employed risk management by verifying that subcontractors bid packages meet the requirements of the City of Orlando's Blueprint program.
Guest Relations Representative
May 2010 to May 2012Company Name － City, State
  • Managed daily balances, guest portfolios, invoices, and receipts; oversaw office supply/mail log distribution.
  • Trained and mentored junior staff on hotel policies, operational procedures, and customer management.
  • Served as a liaison between timeshare owners and management to ensure owners and resort staff adhere to ownership policies regarding maintenance fees and rental reservations.
  • Accomplishment: Generated monthly sales of $3,000-10,000 of rental revenue by effective negotiation tactics and strong sales pitch.
Work History
Company Name
Education
Paralegal Certificate : Employment Law, Contracts, and Legal Research, September 2013Georgetown University － StateEmployment Law, Contracts, and Legal Research
Bachelor of Arts : Sociology Human Behavior & Social Institutions, May 2010University of Florida － City, StateSociology Human Behavior & Social Institutions INTERNSHIP/VOLUNTEER / COMMUNITY SERVICE ACTIVITIES: Paralegal Intern, First Guaranty Mortgage Corporation, Tysons Corner, Virginia Summer 2013 Advocate for Children, Legal Aid Society of Orange County, Orlando Florida Summer 2012
Skills
Acquisitions, administrative, Adobe, asset management, Blueprint, budget analysis, budget, conferences, contract management, contracts, clients, database, documentation, senior management, expense reports, fax machine, filing, financial, human resource, HR, inventory management, Legal, Lexis Nexis, logistics, Logistics Management, director, materials, Mechanical, Mechanical Engineering, meetings, Excel, mail, Microsoft Office Suite, Office, Outlook, PowerPoint, SharePoint, Word, negotiation, newsletter, organizational, Paralegal, personnel, policies, pricing, prime, processes, process improvement, procurement, reporting, risk management, Sales, Security Clearance, SOP, technical support, telecommunication, phone, Upgrades, Upgrade, Westlaw
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Resume Overview

School Attended

  • Georgetown University
  • University of Florida

Job Titles Held:

  • Program Support Specialist
  • Administrative Coordinator/Budget Assistant
  • Administrative Assistant
  • Project Assistant
  • Guest Relations Representative

Degrees

  • Paralegal Certificate : Employment Law, Contracts, and Legal Research , September 2013
    Bachelor of Arts : Sociology Human Behavior & Social Institutions , May 2010

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