Program Support Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Successful Program Support Specialist with over 11 years experience managing projects and supporting program logistics for grant initiatives and non-profit organizations. Enjoy working independently and as part of a project team to achieve program goals and objectives. High attention to detail, industrious and dependable with excellent communication skills and a positive nature.

  • Project planning and development
  • Financial management and accounting familiarity
  • Contract management
  • Advanced problem solving
  • Records management
  • Policy understanding
  • Research abilities
  • Meetings, travel, and logistical arrangements
  • Customer relations and vendor management
Work History
Program Support Specialist, 01/2015 to Current
Pacific ClinicsRosemead, CA,
  • Manage progress toward project deliverables and timelines to achieve grant goals and benchmarks.
  • Develop documents and resources to support project objectives, enhance workflows, and improve project outcomes.
  • Conduct research, compile data, and prepare substantive reports for review by funders and museum leadership.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Track expenses and reconcile accounts to maintain accurate, current and compliant financial records. Prepare quarterly and annual budget reports for PI's, funders, and donors.
  • Maintain excellent communication with customers and internal stakeholders to prepare contractual documents for procurement of goods and services.
  • Coordinate travel and logistics for employee and sponsored travel to local and international meetings and conferences including room reservations, agenda preparation and calendar maintenance.
Program Manager, 11/2013 to 06/2014
Teledyne TechnologiesMountain View, CA,
  • Managed scientist recruitment and application process for field research proposals.
  • Reviewed and assessed research proposals with regards to budgets, logistics, and health and safety of potential participants.
  • Collaborated with project scientists and marketing team to assemble portfolio of marketing materials for the successful promotion of new research projects.
  • Collaborated with team members to enhance the renewal of existing research programs to maximize mission impact.
  • Developed tools and reports that contributed to process improvement.
  • Served as point of contact for external inquiries regarding the organization’s research program.
Program Assistant, 12/2009 to 07/2013
ForsythCambridge, MA,
  • Supported a dynamic staff of seven in the daily operations of the Encyclopedia of Life (EOL) Secretariat including answering phones, ordering supplies, managing calendars, and arranging travel.
  • Coordinated EOL sanctioned meetings, events, and local and international conferences including agenda preparation, logistical arrangements, and recording meeting minutes.
  • Monitored and reconciled EOL funds in preparation for quarterly financial reports.
  • Developed contracts, purchase orders, and subawards to satisfy programmatic activities.
  • Maintained excellent rapport with vendors to ensure satisfactory completion of transactions.
  • Optimized search engine marketing campaigns to effectively drive traffic to EOL using the AdWords online marketing tool.
  • Tracked EOL media hits and scholarly publications and prepared quarterly media and outreach reports for Executive Committee.
Master of Arts: Museum Studies, Expected in
Johns Hopkins University - , Washington, DC
Bachelor of Science: Biology, Expected in
Radford University - Radford, VA
  • Prepared and managed over a dozen complex services contracts annually including managing all vendor communication, developing scopes of work, sole source justifications, review and approval of invoices.
  • Managed travel documents, receipts and accounting for extensive international field research projects with significant operating budgets.
  • Collaborated with team of seven in the development and launch of the Smithsonian's Global Volcanism Program's Eruptions, Earthquakes, and Emissions web application.
  • Independently coordinated meeting arrangements, agendas, travel, and accommodations for over 80 international participants that convened for a workshop in Washington, DC. Prepared extensive workshop report that presented an action plan for Deep Carbon Observatory's leadership team.
  • Managed project identification, stakeholder assessment and partnership development for Earthwatch's urban forest project in Los Angeles, CA and multidisciplinary research project in Acadia National Park, ME.
  • Procured Google AdWords grant that resulted in award of $260K of in-kind advertising for the EOL program in addition to directing more than half a million visits to the EOL website.
  • Coordinated logistics, travel, and agenda for 30 international participants to attend an EOL meeting on a remote island in Panama.
  • Project Management in Development (PMD Pro)
  • Smithsonian Institution's Contracting Officer's Technical Representative, Level 2 (contracts over $100K)

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Resume Overview

School Attended
  • Johns Hopkins University
  • Radford University
Job Titles Held:
  • Program Support Specialist
  • Program Manager
  • Program Assistant
  • Master of Arts
  • Bachelor of Science

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