Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Efficient, hardworking and reliable, focused on building excellent rapport with others, providing inventory support and working on multiple projects simultaneously. Assists team of office professionals with administrative and organizational needs. Experienced customer service and administrative expert knowledgeable about documentation requirements, research strategies and payment management. Offering excellent planning and problem-solving skills built over 3+ years in related roles.

  • Microsoft Word, Excel, Power Point, Streamline, Smartcare, Cerner
  • Account management
  • Recordkeeping requirements
  • Data entry
  • File retrieval
  • Appointment scheduling
  • Memo preparation
  • Quality controls
  • Document retrieval
  • Mail management
  • Professional and mature
Program Support Specialist, 01/2020 to 07/2021
Pacific ClinicsIndustry, CA,
  • Submitted payments, processed refunds and updated details in customer accounts.
  • Answered face-to-face, telephone and email requests for support and program information.
  • Updated spreadsheets, wrote reports and created documents for customer information or permanent records.
  • Reviewed account details to check eligibility and compliance with program requirements.
  • Processed financial documents, contracts, expense reports and invoices.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
Paraprofessional, 10/2018 to 01/2020
Albany Charter School NetworkKailua Kona, HI,
  • Supplied one-on-one attention to each student during group activities.
  • Customized small group and individual classroom activities based on differentiated learning needs.
  • Offered students personalized educational, behavioral and emotional support.
  • Communicated and collaborated well with educators from various grade levels.
  • Cleaned and organized classrooms, materials and supplies.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Handled diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Assisted children at stations during small-group learning periods.
  • Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
  • Supported teachers by preparing aid materials such as wall charts and hand-outs.
  • Implemented engaging programs to encourage student participation.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Supported students in developing strategies for individual and group learning.
  • Applied positive reinforcement to redirect negative behavior
Certified Nursing Assistant, 04/2015 to 02/2018
Community Health SystemAntioch, TN,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Collected and documented vital signs to track current patient conditions.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Assisted with adequate nutrition and fluid intake.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
Education and Training
High School Diploma: , Expected in 05/2015
Bushnell-Prairie City High School - Bushnell, IL,

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School Attended

  • Bushnell-Prairie City High School

Job Titles Held:

  • Program Support Specialist
  • Paraprofessional
  • Certified Nursing Assistant


  • High School Diploma

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