Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Associate with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
Core Qualifications
Office
Administration
Project
Coordination
Excellent quantitative skills
MilitaryGovernment Environments
Tier 1
Trouble Shooting
DTS
Data Management
Correspondence
Customer Service
Executive Support
Problem Solving
IT Methodology
Technical/End user support
Problem Analysis
Experience
05/2014 to CurrentProgram Support SpecialistAmerican Transmission Company | De Pere, WI,
Secret Clearance
Performs duties as a Program Support Specialist within the, DoD Passport and Visa Office, in support of the Directorate of Executive Travel, Travel Services Division.
Produced nearly 800 visa letters, processing over 950 individual visa applications while maintaining a 99% success rate for visa applications personally processed.
In addition, serves as a visa letter writer in support of the Defense Intelligence Agency (DIA). This is a critical mission currently assigned to only 4 members of the DoD Passport and Visa Office staff.
Reviews, analyzes and interprets information submitted on forms, applications and documents to verify accuracy and correctness.
Tasked to oversee and train new employees in the areas of visas and courier support duties while attending meetings related to the modification and enhancement of training material.
Provides guidance and administrative support to over 1300 DoD Passport Agents in over 700 Passport and Visa Acceptance Facilities worldwide all the while providing outstanding customer service for the Travel Services Division.
Advise military and DoD civilians of their entitlements for shipment of personal property and passenger travel while preparing the necessary documentation.
Experience providing oral and written communication to develop presentations and reports with the ability to problem solve during crucial military operations.
Prepares transportation movement's documents and related forms for the type of shipment and mode of travel, while performing office duties such as posting regulations, file maintenance and routine office correspondence.
Operates automated data processing equipment to document movement information, conducts research, monitors movements, inspects commercial contracts and responds to shipment inquiries, discrepancies and routine movements transactions.
05/2013 to 05/2015Admin IT Support SpecialistPolaris Consulting Group | , ,
Performs administrative and office support activities for multiple supervisors.
Duties included fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.
Extensive software skills, Internet research abilities and strong communication skills.
Created, maintained and analyzed a project schedule and reported the schedule to product managers.
Produce documentation, reports, and presentation for use by the program in the daily management of these plans and schedules.
Diagnosed and resolved end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems.
Performed system health checks, and detected issues according to documented procedures.
Managed incident tickets related to migration and provided desk side support to customers.
First point of contact for incoming
technical questions.Receive client trouble calls and
perform Tier 1 technical support of
email, remote access, Microsoft applications.
General computer and network
troubleshooting.
Provided technical operations and
training support to users of company computers in person, telephone, email or
chat relative to desktop hardware and software packages
Responsible for the calls through
closure or escalation to tier 2 groups
Excellent verbal and written
communication skills
Education
Expected in April 2016Bachelor of Arts/Science | Criminal Justice Cyber SecurityStrayer University, , GPA: Criminal Justice Cyber Security
Expected in May 2014A.S. Degree | General StudiesNorthern Virginia Community College, , GPA: General Studies
Expected in CompTIA Security (in progress)
Course Curriculum Highlights:
*Information Systems Security
*Intro to Networking | , , GPA:
Skills
Windows operating systems
Excellent problem solving &
communication, Strong analytical skills, Ability to work well with teams and
alone, Proficient with Microsoft Word,
Excel and Outlook, Coordinate Windows, email and
remote access account request, Customer service, Time Management, Office Administration, Microsoft Office, Travel Arrangements, Microsoft word, Human Resources, Data Management, Executive Support, Project Coordination, Executive Support, Military Logistics, Records Management,Microsoft excel, Policy
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School Attended
Strayer University
Northern Virginia Community College
Job Titles Held:
Program Support Specialist
Transportation Management Coordinator
Admin IT Support Specialist
Degrees
Bachelor of Arts/Science
A.S. Degree
CompTIA Security (in progress)
Course Curriculum Highlights:
*Information Systems Security
*Intro to Networking
