Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
 Associate with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
Core Qualifications
  • Office Administration
  • Project Coordination
  • Excellent quantitative skills
  • MilitaryGovernment Environments
  • Tier 1
  • Trouble Shooting
  • DTS

  • Data Management
  • Correspondence        
  • Customer Service
  • Executive Support
  • Problem Solving
  • IT Methodology 
  • Technical/End user support
  • Problem Analysis
05/2014 to Current Program Support Specialist American Transmission Company | De Pere, WI,
  • Secret Clearance
  • Performs duties as a Program Support Specialist within the, DoD Passport and Visa Office, in support of the Directorate of Executive Travel, Travel Services Division.
  • Produced nearly 800 visa letters, processing over 950 individual visa applications while maintaining a 99% success rate for visa applications personally processed.
  • In addition, serves as a visa letter writer in support of the Defense Intelligence Agency (DIA). This is a critical mission currently assigned to only 4 members of the DoD Passport and Visa Office staff.
  • Reviews, analyzes and interprets information submitted on forms, applications and documents to verify accuracy and correctness.
  • Tasked to oversee and train new employees in the areas of visas and courier support duties while attending meetings related to the modification and enhancement of training material.
  • Provides guidance and administrative support to over 1300 DoD Passport Agents in over 700 Passport and Visa Acceptance Facilities worldwide all the while providing outstanding customer service for the Travel Services Division.
09/2013 to Current Transportation Management Coordinator Army Reserves *Secret Clearance | , ,
  • Advise military and DoD civilians of their entitlements for shipment of personal property and passenger travel while preparing the necessary documentation.
  • Experience providing oral and written communication to develop presentations and reports with the ability to problem solve during crucial military operations.
  • Prepares transportation movement's documents and related forms for the type of shipment and mode of travel, while performing office duties such as posting regulations, file maintenance and routine office correspondence.
  • Operates automated data processing equipment to document movement information, conducts research, monitors movements, inspects commercial contracts and responds to shipment inquiries, discrepancies and routine movements transactions.
05/2013 to 05/2015 Admin IT Support Specialist Polaris Consulting Group | , ,
  • Performs administrative and office support activities for multiple supervisors.
  • Duties included fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.
  • Extensive software skills, Internet research abilities and strong communication skills.
  • Created, maintained and analyzed a project schedule and reported the schedule to product managers.
  • Produce documentation, reports, and presentation for use by the program in the daily management of these plans and schedules.
  • Diagnosed and resolved end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems.
  • Performed system health checks, and detected issues according to documented procedures.
  • Managed incident tickets related to migration and provided desk side support to customers.
  • First point of contact for incoming technical questions.Receive client trouble calls and perform Tier 1 technical  support of email, remote access, Microsoft applications.
  • General computer and network troubleshooting.
  • Provided technical operations and training support to users of company computers in person, telephone, email or chat relative to desktop hardware and software packages
  • Responsible for the calls through closure or escalation to tier 2 groups
  • Excellent verbal and written communication skills
Expected in April 2016 Bachelor of Arts/Science | Criminal Justice Cyber Security Strayer University, , GPA:
Criminal Justice Cyber Security
Expected in May 2014 A.S. Degree | General Studies Northern Virginia Community College, , GPA:
General Studies
Expected in CompTIA Security (in progress) Course Curriculum Highlights: *Information Systems Security *Intro to Networking | , , GPA:
Windows operating systems Excellent problem solving & communication, Strong analytical skills, Ability to work well with teams and alone, Proficient with Microsoft Word, Excel and Outlook, Coordinate Windows, email and remote access account request, Customer service, Time Management, Office Administration, Microsoft Office, Travel Arrangements, Microsoft word, Human Resources, Data Management, Executive Support, Project Coordination, Executive Support, Military Logistics, Records Management,Microsoft excel, Policy  

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School Attended

  • Strayer University
  • Northern Virginia Community College

Job Titles Held:

  • Program Support Specialist
  • Transportation Management Coordinator
  • Admin IT Support Specialist


  • Bachelor of Arts/Science
  • A.S. Degree
  • CompTIA Security (in progress) Course Curriculum Highlights: *Information Systems Security *Intro to Networking

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