(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Liberty Univ ersity Lynchburg, VA Expected in 06/2018 Master's Degree : - GPA :
, Expected in Master of Arts : Marriage & Family Therapy - GPA : Marriage & Family Therapy
Virginia State University Petersburg, VA Expected in 05/1998 Bachelor's Degree : Public Administration - GPA : Public Administration
American Transmission Company - Program Support Specialist
De Pere, WI, United States 07/2008 - Current
  • Developed written correspondences that explain current or new policies, developments or problems pertaining to important public programs performed by the Division of Energy Employees Occupational Illness Compensation (DEEOIC).
  • Prepared Congressional, Whitehouse and Secretary responses for higher level approval.
  • Analyzed and measured the effectiveness, efficiency and productivity of administrative, technical, or operational programs; analyzing findings and making recommendations on substantive programs; identifying or developing metrics to measure success of initiatives, using quantitative and qualitative data to determine quarterly success of the program.
  • Implemented program outreach and communication strategies as well as undertake a variety of special projects utilizing knowledge of DEEOIC Program goals and activities.
  • Developed and provided technical assistance to DEEOIC staff and various parties to enhance and coordinate proceedings of claimant cases.
  • Planed, developed, organized, finalized and conducted   instructional programs, seminars, training sessions, workshops, and lectures for DEEOIC employees and other interested parties regarding provisions and requirements of the EEOICPA.
Department Of Labor - Workers Compensation Claims Examiner
Delta, CO, United States 02/2008 - 07/2008
  • I was tasked with working as a part of a team which consisted of senior level managers, medical staff, policy analyst, and other claims examiners.
  • All members of the team are required to work together to ensure that medical findings and claimant documentation have been carefully reviewed and accurately adjudicated.
  • Wrote formal program evaluations and/or recommendations for managers, directors, and other senior officials; explaining complex program analysis issues, methods, procedures in non-technical language so that non-technical people understand a situation.
  • Responded to impromptu questions either orally or in writing from senior level management, or others regarding program policy, statutory/regulatory issues, or other program related issues.
  • Supervisor: Mr. John Vance 202-354-9531

Department Of Labor - Disability Determination Analyst
Eau Claire, WI, United States 06/2002 - 02/2008
  • While working at the Virginia Department of Disability Determination Services, I provided analyses of medical, psychological, vocational, educational, and demographic evidence.
  • Developed and interpreted evidence as a basis for disability determination by written and telephone contacts with the applicant, treating professionals, employers, and other sources.
  • Made independent and final decisions ensuring compliance with all Social Security Administration standards.
  • Adjudicated assigned case load of disability claims filed under Title II, Title XVI and Title XIX of the Social Security Act, as amended, to include adult and childhood disability claims, and initial continuing disability review claims.
  • Supervisor: Mr. Miguel Johnson XXX-263-7571

Department Of Labor - Policy Analyst
El Paso, TX, United States 06/2000 - 06/2002
  • While working at the Virginia Sate Board Of Elections, I served as a liaison between Disability Determination Services (DDS), state agencies, the medical community, other professionals, individuals with disabilities, and the general public.
  • Critiqued proposed changes in federal and state policies and procedures, and determined probable DDS impact and training needs, identified steps to disseminate and implement changes.
  • Analyzed internal/external narrative and statistical data to develop, implement and evaluated action plans to address training needs that ensured efficient, effective and timely processing of voter applications for the disabled as well as polling place accessibility.
  • Provided training to designated state agencies, local officials and interested stake holders under the Voter Registration Act around state of Virginia.
  • Developed training and inspection methods that improved Virginias' previous Elections Accessibility process by 95%.
  • Monitored and ensured availability of student registration facilities at colleges.
  • Developed policies and procedures related to voter registration and facilitated appropriate state committees with emphasis on the disabled community.
  • Supervisor: Ms. Rosanna Bencoach XXX-864-8907

Virginia Deparment Of Social Services - Policy Analyst
City, STATE, United States 03/1999 - 06/2000
  • While working at the Virginia Department of Social Services, I was responsible for researching and reviewing regulations needed to form agency policy.
  • Represented the agency during legislative sessions during the Virginia General Assembly.
  • Coordinated efforts with local Social Service Agencies in meeting requirements set by the State Department of Social Services.
  • Assisted the Secretary of Health and Human Resources on special projects.
  • Reviewed national policies and trends and reported on findings.
  • Wrote reports with policy recommendations.
  • Developed and maintained databases for analysis.
  • Supervisor: Ms. Constance Hall XXX-726-7000


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Resume Overview

School Attended

  • Liberty Univ ersity
  • Virginia State University

Job Titles Held:

  • Program Support Specialist
  • Workers Compensation Claims Examiner
  • Disability Determination Analyst
  • Policy Analyst
  • Policy Analyst


  • Master's Degree
  • Master of Arts
  • Bachelor's Degree

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