Program Support Specialist Resume Example American Transmission Company

PROGRAM SUPPORT SPECIALIST

Experience

08/2008 to Current

Program Support SpecialistAmerican Transmission Company － De Pere , WI

Developed written correspondences that explain current or new policies, developments or problems pertaining to important public programs performed by the Division of Energy Employees Occupational Illness Compensation (DEEOIC).
Prepared Congressional, Whitehouse and Secretary responses for higher level approval.
Analyzed and measured the effectiveness, efficiency and productivity of administrative, technical, or operational programs; analyzing findings and making recommendations on substantive programs; identifying or developing metrics to measure success of initiatives, using quantitative and qualitative data to determine quarterly success of the program.
Implemented program outreach and communication strategies as well as undertake a variety of special projects utilizing knowledge of DEEOIC Program goals and activities.
Developed and provided technical assistance to DEEOIC staff and various parties to enhance and coordinate proceedings of claimant cases.
Planed, developed, organized, finalized and conducted instructional programs, seminars, training sessions, workshops, and lectures for DEEOIC employees and other interested parties regarding provisions and requirements of the EEOICPA.

03/2008 to 08/2008

Workers Compensation Claims ExaminerDepartment Of Labor － Delta , CO

I was tasked with working as a part of a team which consisted of senior level managers, medical staff, policy analyst, and other claims examiners.
All members of the team are required to work together to ensure that medical findings and claimant documentation have been carefully reviewed and accurately adjudicated.
Wrote formal program evaluations and/or recommendations for managers, directors, and other senior officials; explaining complex program analysis issues, methods, procedures in non-technical language so that non-technical people understand a situation.
Responded to impromptu questions either orally or in writing from senior level management, or others regarding program policy, statutory/regulatory issues, or other program related issues.
Supervisor: Mr. John Vance 202-354-9531

07/2002 to 03/2008

Disability Determination AnalystDepartment Of Labor － Eau Claire , WI

While working at the Virginia Department of Disability Determination Services, I provided analyses of medical, psychological, vocational, educational, and demographic evidence.
Developed and interpreted evidence as a basis for disability determination by written and telephone contacts with the applicant, treating professionals, employers, and other sources.
Made independent and final decisions ensuring compliance with all Social Security Administration standards.
Adjudicated assigned case load of disability claims filed under Title II, Title XVI and Title XIX of the Social Security Act, as amended, to include adult and childhood disability claims, and initial continuing disability review claims.
Supervisor: Mr. Miguel Johnson 804-263-7571

07/2000 to 07/2002

Policy AnalystDepartment Of Labor － El Paso , TX

While working at the Virginia Sate Board Of Elections, I served as a liaison between Disability Determination Services (DDS), state agencies, the medical community, other professionals, individuals with disabilities, and the general public.
Critiqued proposed changes in federal and state policies and procedures, and determined probable DDS impact and training needs, identified steps to disseminate and implement changes.
Analyzed internal/external narrative and statistical data to develop, implement and evaluated action plans to address training needs that ensured efficient, effective and timely processing of voter applications for the disabled as well as polling place accessibility.
Provided training to designated state agencies, local officials and interested stake holders under the Voter Registration Act around state of Virginia.
Developed training and inspection methods that improved Virginias' previous Elections Accessibility process by 95%.
Monitored and ensured availability of student registration facilities at colleges.
Developed policies and procedures related to voter registration and facilitated appropriate state committees with emphasis on the disabled community.
Supervisor: Ms. Rosanna Bencoach 804-864-8907

04/1999 to 07/2000

Policy AnalystVirginia Deparment Of Social Services － City , STATE

While working at the Virginia Department of Social Services, I was responsible for researching and reviewing regulations needed to form agency policy.
Represented the agency during legislative sessions during the Virginia General Assembly.
Coordinated efforts with local Social Service Agencies in meeting requirements set by the State Department of Social Services.
Assisted the Secretary of Health and Human Resources on special projects.
Reviewed national policies and trends and reported on findings.
Wrote reports with policy recommendations.
Developed and maintained databases for analysis.
Supervisor: Ms. Constance Hall 804-726-7000

Education

06/2018

Master's DegreeLiberty Univ ersity － City, State, United States

Master of Arts: Marriage & Family TherapyMarriage & Family Therapy

05/1998

Bachelor's Degree: Public AdministrationVirginia State University － City, State, United StatesPublic Administration

Resume Overview

School Attended

Job Titles Held:

Degrees

Master's Degree
Master of Arts : Marriage & Family Therapy
Bachelor's Degree : Public Administration