program specialist resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Well Seasoned Program Specialist. Proven expertise in vocational support and career planning demonstrated during 15+ years of related experience. Experienced in being an advocate for each Parent and or participants and managing referrals for program assistance.


Special needs education

Classroom supply management

One-on-one and small group instruction

Behavior modeling

Case reporting

Project management

Appointment scheduling



Bilingual in English & Spanish

Continuous improvements

Service planning

Community integration

Document interpretation

Microsoft word, excel proficiency

Trained in ERSEA (Eligibility, Recruitment, Selection, Enrollment & Attendance

Liaison between the Agency and Community

Experience in microsoft power point, publisher

Public speaking skills.

01/2004 to Current
Program Specialist Temple University Ambler, PA,

Managed load of multiple cases on consistent basis.Prepared parents for self-management and decision-making responsibilities.

Connected individuals with relevant community resources and coordinated referrals.

Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume sky-rocketed.

Monitored multiple databases to keep track of all company inventory.

Managed and adjusted personnel scheduling for staff, monitoring resource allocation to provide optimal coverage and service.

Tracked and submitted employee time sheets to accounting department for payroll processing.

Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

Processed financial documents including contracts, expense reports and invoices.

Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.

Arranged domestic and international travel, hotel and transportation needs for staff.

Created PowerPoint presentations used for business development.

Planned and executed corporate meetings, lunches and special events for groups of 20+ employees.

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.

Managed conference calls by documenting participant details and preparing audio recordings for future reference.

Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.

06/2000 to 12/2002
Administrative Assistant Darling Ingredients, Inc. Holden, LA,

Maintained up-to-date department organizational chart.

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.

Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

Providing real-time scheduling support by booking appointments and preventing conflicts.
Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
Screening phone calls and routing callers to the appropriate party.

Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.

Greet and assist visitors.

Maintain polite and professional communication via phone, e-mail, and mail.

Anticipate the needs of others in order to ensure their seamless and positive experience.

09/1997 to 05/1999
Early Childhood Teacher's Assistant Ymca Of Metropolitan Chicago Palatine, IL,

Supervised students and maintained security throughout school buildings and on field trips.

Helped students master learning concepts through one-on-one and small group tutoring.

Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.

Assisted teachers with instruction and provided clerical support for diverse needs.

Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.

Contributed to positive, educational setting by delivering gentle discipline and promoting student success.

Tutored and supported students individually and in groups of up to 7 by reteaching and reviewing lesson concepts

Arranged and led activities for students.

Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.

Education and Training
Expected in 07/2020
Bachelor of Science: Psychology
Grand Canyon University - Phoenix, AZ

•CDA (Child Development Associate) (6/16-6/19).

•CPR/First Aid/ AED (1/17/17-1/19).

•Preventing & Controlling Infectious Diseases DOE (8/13/16).

•Trained in Mandated Reporting (5/23/17).

•Mental Health First Aid (5/19/17-5/20).

•Trained in Engaging & Communicating with Families (6/17).

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Resume Overview

School Attended

  • Grand Canyon University

Job Titles Held:

  • Program Specialist
  • Administrative Assistant
  • Early Childhood Teacher's Assistant


  • Bachelor of Science

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