Program Specialist Resume Example

Managed load of multiple cases on consistent basis.Prepared parents for self-management and decision-making responsibilities.

Connected individuals with relevant community resources and coordinated referrals.

Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume sky-rocketed.

Monitored multiple databases to keep track of all company inventory.

Managed and adjusted personnel scheduling for staff, monitoring resource allocation to provide optimal coverage and service.

Tracked and submitted employee time sheets to accounting department for payroll processing.

Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

Processed financial documents including contracts, expense reports and invoices.

Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.

Arranged domestic and international travel, hotel and transportation needs for staff.

Created PowerPoint presentations used for business development.

Planned and executed corporate meetings, lunches and special events for groups of 20+ employees.

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.

Managed conference calls by documenting participant details and preparing audio recordings for future reference.

Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.