program specialist resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Driven and resourceful administrative professional 5 + years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Core Competencies
  • Teamwork and Collaboration
  • Customer Services
  • Administrative and Office Support
  • Budget
  • Policy and Procedure Adherence
  • Multitasking and Time Management
  • Database and Client Management Systems
  • Ease with Computers and Technology
  • Timeline Planning and Management
  • Strong Organizational Skills
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
Work Experience
Program Specialist, 01/2015 - 07/2020
Cerner Kansas City, KS,
  • Worked alongside other professionals to outline and implement program plans and objectives.
  • Maintained regular communication between departments via email and phone calls to coordinate program logistics.
  • Established goals and created action plans to achieve goals.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Determined customer needs and developed program initiatives according to preferences.
  • Planned and executed meetings to connect organizational representatives, community members and clients.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
  • Perform basic clerical, organizational, and office tasks, reports directly to the
  • Program Coordinator.
  • Maintains a systemic file system with student information and program
  • records.
  • Manage a computerized data system, keeps files in alphabetical order, and use.
  • local filing system for easy storage and retrieval.
  • Make calls on behalf of the director/PC to communicate information to students,
  • schedule appointments, or to follow up on inquiries.
  • Take notes from the director/PC and prepare a letter, and memos; maintains a log for staff reporting off.
  • Clerical tasks and errands to assist others, answer calls and reply the message.
  • Greet prospective students and guests, and keep the office and waiting area neat and orderly.
  • Create Requisition for purchase.
  • Prepared Quarterly Reports.
  • Testing Proctor.
  • Budgeting.
  • Creating RFP and grant writing.
Sales Associate, 06/2008 - 12/2014
Petco San Juan Capistrano, CA,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Achieved perfect attendance and on-time record.
  • Developed, marketed and sold full range of products and support services.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Prepared large cash deposits with zero discrepancies.
Childcare Provider, 05/2001 - 12/2014
The Boar's Head Charlottesville, VA,
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Assisted children with putting on coats and cold-weather gear before going outside.
  • Cared for children age 1 to 5 in nurturing and age-appropriate way.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
Master of Science: Higher Education: Online Teaching And Learning, Expected in 03/2013
Purdue University Global - West Lafayette, IN,
Status -
Bachelor of Science: Sociology, Expected in 12/2008
University of Arkansas At Pine Bluff - Pine Bluff, AR
Status -
High School Diploma: , Expected in 05/2001
Rison High School - Rison, AR,
Status -

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Resume Overview

School Attended

  • Purdue University Global
  • University of Arkansas At Pine Bluff
  • Rison High School

Job Titles Held:

  • Program Specialist
  • Sales Associate
  • Childcare Provider


  • Master of Science
  • Bachelor of Science
  • High School Diploma

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