program specialist resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Methodical Program Specialist offers internal document creation, program management and project implementation expertise paired with outstanding time management and multitasking abilities. Resourceful and versatile professional with over ten years of experience developing and coordinating programs.
Talented Program Specialist skilled in coordinating all aspects of program funding, operations and controls with diligent attention to current and expected requirements. Highly organized in managing resources and maintaining records. Focused on continuously improving systems, service delivery and efficiency.
Energetic Program Specialist equipped to handle demanding workloads covering regular and special events programming. Works smoothly at all levels to meet creative, technical and operational goals. Excels at promotions and materials management.
Assistant Housekeeping Officer with broad-ranging expertise in operations management and financial administration. Highly skilled in overseeing budget planning and championing strategic visions. Committed to driving teams toward success and sustaining organizational missions.
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Caring Assistant Housekeeping Officer supports clinical teams in implementing care plans. Excellent time management, team collaboration and program development skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Group and Individual Instruction
  • Performance Assessments
  • Skill Building
  • Report Preparation
  • Microsoft Access
  • Active Listening
  • Client Needs Assessments
  • Relationship Building
  • Collaboration and Teamwork
  • Customer Service
  • Verbal and Written Communication
  • Attention to Detail
  • Project Coordination
  • Operations Experience
  • Program Management
  • Standard Operating Procedures
  • Market Research Proficiency
  • Staff Development Expertise
  • Quality Assurance
  • Employee Training
  • Written and Verbal Communication
  • Problem-Solving
  • Data Collection and Entry
  • Data Entry Software
  • Microsoft Office
Program Specialist, 01/2019 - 03/2022
Department Of The Interior Los Alamos, NM,
  • Identified opportunities to improve or enhance program initiatives and operations.
    Partnered with program management on recommendations, process improvements and corrective action plans.
    Developed and delivered educational and informational presentations on program initiatives.
    Gathered statistical data and wrote reports on program outcomes.
    Liaised with stakeholders to answer questions and better promote program mission.
    Scheduled and developed program activities in accordance with program needs.
    Delegated tasks to staff and volunteers during daily activities and organized events.
    Explained program offerings and requirements to participants and answered related questions.
    Evaluated program effectiveness to develop improved methods.
    Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to programs.
    Analyzed current program spending and shared cost-saving measures with director to increase savings to bottom line.
    Prepared periodic reports, financial statements and records on program activities, progress and status for management.
Assistant Housekeeping Officer, 09/2015 - 01/2019
Archcare Dobbs Ferry, NY,
  • Verified each completed room against standard plans to maintain consistency.
    Reviewed employee performance and devised improvement plan to achieve goals.
    Stocked room attendant carts with supplies to keep carts organized and clean.
    Supervised and supported housekeeping personnel to maximize quality of service and performance.
    Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
    Developed training programs to build employee performance, improve employee engagement and increase employee retention.
    Practiced safe work habits and wore protective safety equipment.
    Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
    Collaborated with front desk to respond promptly to guest requests and promote positive experience.
    Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
    Prepared work schedules for associates to promote proper staffing levels.
    Sustained safety protocols to support proper and cost-effective equipment and material usage.
    Communicated guest service scores to drive improvement and higher guest satisfaction.
    Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
    Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
    Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
    Supervised vendors and contracts to support office environment.
    Planned, administered and controlled budgets for equipment and supplies.
    Surveyed facility to maximize safety and security.
    Established department goals and deadlines.
    Oversaw construction and renovation projects to meet environmental, health and security standards.
    Set goals and deadlines for department.
    Conducted classes to teach procedures to staff.
    Provided insights to executive leadership on new trends for office environment.
Housekeeping Aide Supervisor, 09/2012 - 10/2015
VA Medical Center City, STATE,
  • Monitored common areas for cleanliness and safety.
    Completed regular and thorough cleaning of equipment, floors and furniture.
    Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Housekeeping Aide, 09/2008 - 09/2012
VA Medical Center City, STATE,
  • Monitored common areas for cleanliness and safety.
    Completed regular and thorough cleaning of equipment, floors and furniture.
    Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
    Completed orders for clean linens by working quickly to meet deadlines.
    Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
    Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
    Maintained business cleanliness protocols by inspecting guest rooms.
    Collaborated with front desk to respond promptly to guest requests and promote positive experience.
    Vacuumed floors and dusted furniture to maintain organized, professional appearance.
    Used cleaning chemicals following proper guidelines.
    Cleaned building floors by sweeping, mopping and scrubbing.
    Interacted pleasantly with clients and guests when performing daily duties.
    Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
    Maintained and organized cleaning supplies stock.
    Employed deep-cleaning techniques for areas in need of additional sanitation.
    Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
    Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
    Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
    Returned rooms to occupant-ready status to satisfy future guests.
    Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
    Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
    Requested maintenance orders to fix non-working equipment and address room damage.
Education and Training
: Business Administration, Expected in
Miami Jacobs Junior College - Daytona , OH,
Status -

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Resume Overview

School Attended

  • Miami Jacobs Junior College

Job Titles Held:

  • Program Specialist
  • Assistant Housekeeping Officer
  • Housekeeping Aide Supervisor
  • Housekeeping Aide


  • Some College (No Degree)

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