Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

To obtain the Associate Director, Recruitment and Admissions position for FEMBA program at The Paul Merage School of Business – UC Irvine where I can use my management, leadership, organizational, critical thinking, analyzing, strategy, customer service, communications, and administrative skills in a highly stimulating environment.


    Higher Education Technical Systems:

  • C2K/S3
  • PeopleSoft Student Administration system
  • MailChimp
  • Bitrix24 Network
  • Hobsons
  • OmniUpdate
  • Formstack
  • Salesforce
  • Other skills:

  • Proficiency in Microsoft Offices.
  • Strong knowledge in Financial Aid.
  • Excellent customer service and interpersonal skills. Group and individual instruction, team work and collaboration , adaptability.
  • Excellent communication skills in persuading, explaining, helping, and delivering information.
  • Excellent organizational and time management skills with proven ability to prioritize handle multiple tasks with deadlines, and problem-solve.
  • Performance assessments, process improvement. strategic planning, and critical thinking.
  • Interviewing, hiring and recruitment knowledge
  • Highly self-motivated and dedicated individual with ability to work as an individual or in a team atmosphere.
  • Other knowledge: Bilingual Vietnamese.
Work History
10/2015 to Current Program Specialist/Analyst General Dynamics | Telework, NC,

Extensions and International Programs

Program Specialist/Analyst, Self-Support Degree Programs

  • Responsible for planning resources and managing day-to-day operations in every aspect, as related to policies, procedures, facilities, courses, instructors, and students.
  • Responsible for taking charge of administrative tasks, collaborating with academic departments, assisting with student recruitments and guidance.
  • Conducting information sessions and orientations.
  • Assist students with issues related to finances, study plans, registration, prerequisites, and graduation requirements.
  • Under Senior Director supervising, revise and update program websites, provides programmatic data, makes recommendations for improvement, and facilitates the changes.
  • Plan and process new semester preparations (websites update, courses scheduling, instructor assignments, registrations, etc.)
  • Collaborates with academic departments and marketing/communication department in new cohort recruitment activities.
  • Work with Budget and Finance tem to track students’ enrollment deposit, account balance, and refund as appropriate.
  • Prepare program data reports.
  • Prepare Fiscal Year Financial Report.
  • Analyzes task areas to improve operation efficiency.
  • Ensures changes and practices comply with university and CSU policies and regulations.
  • Analyze current and potential issues and provide solutions for program changes.
  • Keeping track of students’ process throughout the entire program, including academic process, account balances, and Financial Aid status.
  • Coordinate appropriate tasks for program assistant and student assistant.

Accelerated MS in Software Engineering
Full-time MBA

Fully-Employed MBA
MS in Taxation
Bachelor’s in Sociology
Bachelor’s in Business Administration

04/2015 to 10/2015 Program Support Coordinator Penn State University | University Park, PA,

Extensions and International Programs

Program Support Coordinator, Self-Support Degree Programs

  • Coordination and comprehensive administrative support for all Self-support Degree Programs.
  • Worked with Academic departments on course / program and scheduling.
  • Input and maintained course and program data in C2K.
  • Coordinated textbooks, Student Opinion Questionnaires, and all program materials.
  • Liaison between Self-support degree programs and satellite campuses.
  • Communicated with campus, instructors, and students.
  • Inquiries email correspondence.
  • Managed preparation, distribution, signing, communication and filing of instructor contracts.
  • Managed course registrations and enrollments.
  • Notified students of registration holds.
  • Tracked student progress and grades.
01/2013 to 04/2015 Managing Director Bobby Rahal Automotive Group - Pittsburgh | Wexford, PA,
  • Responsible for the overall performance of the campus
  • Oversaw the daily operation of school personnel in admissions & records, education, financial aid, and student services.
  • Responsible for outreach, recruit, marketing, analyzing, researching, and community events coordination.
  • Established and maintained an effective organization structure to accomplish the school’s objective.
  • Ensured compliance with State and Accrediting regulations; amends existing policies and procedures as needed.
  • Ensured quality of instruction through regular evaluations and audits on how the instructors are.
  • Ensured staff hiring with the appropriate credentials, skill and experience to meet the needs of the school, and provide training and guidance to new staff.
  • Resolve student and employee grievances.
  • Reviewed inventory forecasts and enrollment needs and proposes expenditures for the campus.
  • Procurement of supplies, equipment and products.
  • Monitored cash flow.
  • Planed and coordinated events.
  • Performed annual faculty evaluation.
  • Oversaw a job placement system, which enabled the employment process for the school’s graduated students, maintained records and statistics.
  • Responsible for supporting the School Owner’s vision in managing team performance and systems for successful implementation.
  • Directly supervised Education and Administrative employees.
  • Responsible for the staffing of all positions within the campus.
  • Responsible for the complete delivery of excellence in education.
  • Accountable for maximum retention of enrolled students.
  • Met and lead Admissions & Records office in all aspects from enrollment to graduation.
  • Monitored the number of actual enrollments and class starts.
  • Reported in writing any event perceived as threatening to the school, its students, staff, employees or visitors.
  • Responded to inquiries, complaints, and appeals.
07/2010 to 01/2013 Office Manager Advance Beauty College | City, STATE,

Admission & Records

  • Coordinating, events planning.
  • Customer services. Handling customer complaints and inquiries.
  • Communications, email corresponding.
  • Community outreach, advertising, marketing, researching targets/markets.
  • Prepared marketing and outreach materials. Attend outreach events, community services, college fairs, and career fairs.
  • Helping with recruitment and training as needed.
  • Assigning jobs and position in the office.
  • Maintain office reports.
  • Coordinate with the senior management to review performance of the company and the staff.
Expected in Bachelor of Arts | Communication - Advertising California State University, Fullerton, Fullerton, CA, GPA:

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School Attended

  • California State University, Fullerton

Job Titles Held:

  • Program Specialist/Analyst
  • Program Support Coordinator
  • Managing Director
  • Office Manager


  • Bachelor of Arts

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