Program Specialist Analyst resume example

Extensions and International Programs

Program Support Coordinator, Self-Support Degree Programs

• Coordination and comprehensive administrative support for all Self-support Degree Programs.
• Worked with Academic departments on course / program and scheduling.
• Input and maintained course and program data in C2K.
• Coordinated textbooks, Student Opinion Questionnaires, and all program materials.
• Liaison between Self-support degree programs and satellite campuses.
• Communicated with campus, instructors, and students.
• Inquiries email correspondence.
• Managed preparation, distribution, signing, communication and filing of instructor contracts.
• Managed course registrations and enrollments.
• Notified students of registration holds.
• Tracked student progress and grades.

• Responsible for the overall performance of the campus
• Oversaw the daily operation of school personnel in admissions & records, education, financial aid, and student services.
• Responsible for outreach, recruit, marketing, analyzing, researching, and community events coordination.
• Established and maintained an effective organization structure to accomplish the school’s objective.
• Ensured compliance with State and Accrediting regulations; amends existing policies and procedures as needed.
• Ensured quality of instruction through regular evaluations and audits on how the instructors are.
• Ensured staff hiring with the appropriate credentials, skill and experience to meet the needs of the school, and provide training and guidance to new staff.
• Resolve student and employee grievances.
• Reviewed inventory forecasts and enrollment needs and proposes expenditures for the campus.
• Procurement of supplies, equipment and products.
• Monitored cash flow.
• Planed and coordinated events.
• Performed annual faculty evaluation.
• Oversaw a job placement system, which enabled the employment process for the school’s graduated students, maintained records and statistics.
• Responsible for supporting the School Owner’s vision in managing team performance and systems for successful implementation.
• Directly supervised Education and Administrative employees.
• Responsible for the staffing of all positions within the campus.
• Responsible for the complete delivery of excellence in education.
• Accountable for maximum retention of enrolled students.
• Met and lead Admissions & Records office in all aspects from enrollment to graduation.
• Monitored the number of actual enrollments and class starts.
• Reported in writing any event perceived as threatening to the school, its students, staff, employees or visitors.
• Responded to inquiries, complaints, and appeals.

Admission & Records

• Coordinating, events planning.
• Customer services. Handling customer complaints and inquiries.
• Communications, email corresponding.
• Community outreach, advertising, marketing, researching targets/markets.
• Prepared marketing and outreach materials. Attend outreach events, community services, college fairs, and career fairs.
• Helping with recruitment and training as needed.
• Assigning jobs and position in the office.
• Maintain office reports.
• Coordinate with the senior management to review performance of the company and the staff.