LiveCareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

To obtain the Associate Director, Recruitment and Admissions position for FEMBA program at The Paul Merage School of Business – UC Irvine where I can use my management, leadership, organizational, critical thinking, analyzing, strategy, customer service, communications, and administrative skills in a highly stimulating environment.

Skills

    Higher Education Technical Systems:

  • C2K/S3
  • PeopleSoft Student Administration system
  • MailChimp
  • Bitrix24 Network
  • Hobsons
  • OmniUpdate
  • Formstack
  • Salesforce
  • Other skills:

  • Proficiency in Microsoft Offices.
  • Strong knowledge in Financial Aid.
  • Excellent customer service and interpersonal skills. Group and individual instruction, team work and collaboration , adaptability.
  • Excellent communication skills in persuading, explaining, helping, and delivering information.
  • Excellent organizational and time management skills with proven ability to prioritize handle multiple tasks with deadlines, and problem-solve.
  • Performance assessments, process improvement. strategic planning, and critical thinking.
  • Interviewing, hiring and recruitment knowledge
  • Highly self-motivated and dedicated individual with ability to work as an individual or in a team atmosphere.
  • Other knowledge: Bilingual Vietnamese.
Work History
10/2015 to Current Program Specialist/Analyst General Dynamics | Telework, NC,

Extensions and International Programs

Program Specialist/Analyst, Self-Support Degree Programs

  • Responsible for planning resources and managing day-to-day operations in every aspect, as related to policies, procedures, facilities, courses, instructors, and students.
  • Responsible for taking charge of administrative tasks, collaborating with academic departments, assisting with student recruitments and guidance.
  • Conducting information sessions and orientations.
  • Assist students with issues related to finances, study plans, registration, prerequisites, and graduation requirements.
  • Under Senior Director supervising, revise and update program websites, provides programmatic data, makes recommendations for improvement, and facilitates the changes.
  • Plan and process new semester preparations (websites update, courses scheduling, instructor assignments, registrations, etc.)
  • Collaborates with academic departments and marketing/communication department in new cohort recruitment activities.
  • Work with Budget and Finance tem to track students’ enrollment deposit, account balance, and refund as appropriate.
  • Prepare program data reports.
  • Prepare Fiscal Year Financial Report.
  • Analyzes task areas to improve operation efficiency.
  • Ensures changes and practices comply with university and CSU policies and regulations.
  • Analyze current and potential issues and provide solutions for program changes.
  • Keeping track of students’ process throughout the entire program, including academic process, account balances, and Financial Aid status.
  • Coordinate appropriate tasks for program assistant and student assistant.

Programs:
Accelerated MS in Software Engineering
Full-time MBA

Fully-Employed MBA
MS in Taxation
Bachelor’s in Sociology
Bachelor’s in Business Administration

04/2015 to 10/2015 Program Support Coordinator Penn State University | University Park, PA,

Extensions and International Programs

Program Support Coordinator, Self-Support Degree Programs

  • Coordination and comprehensive administrative support for all Self-support Degree Programs.
  • Worked with Academic departments on course / program and scheduling.
  • Input and maintained course and program data in C2K.
  • Coordinated textbooks, Student Opinion Questionnaires, and all program materials.
  • Liaison between Self-support degree programs and satellite campuses.
  • Communicated with campus, instructors, and students.
  • Inquiries email correspondence.
  • Managed preparation, distribution, signing, communication and filing of instructor contracts.
  • Managed course registrations and enrollments.
  • Notified students of registration holds.
  • Tracked student progress and grades.
01/2013 to 04/2015 Managing Director Bobby Rahal Automotive Group - Pittsburgh | Wexford, PA,
  • Responsible for the overall performance of the campus
  • Oversaw the daily operation of school personnel in admissions & records, education, financial aid, and student services.
  • Responsible for outreach, recruit, marketing, analyzing, researching, and community events coordination.
  • Established and maintained an effective organization structure to accomplish the school’s objective.
  • Ensured compliance with State and Accrediting regulations; amends existing policies and procedures as needed.
  • Ensured quality of instruction through regular evaluations and audits on how the instructors are.
  • Ensured staff hiring with the appropriate credentials, skill and experience to meet the needs of the school, and provide training and guidance to new staff.
  • Resolve student and employee grievances.
  • Reviewed inventory forecasts and enrollment needs and proposes expenditures for the campus.
  • Procurement of supplies, equipment and products.
  • Monitored cash flow.
  • Planed and coordinated events.
  • Performed annual faculty evaluation.
  • Oversaw a job placement system, which enabled the employment process for the school’s graduated students, maintained records and statistics.
  • Responsible for supporting the School Owner’s vision in managing team performance and systems for successful implementation.
  • Directly supervised Education and Administrative employees.
  • Responsible for the staffing of all positions within the campus.
  • Responsible for the complete delivery of excellence in education.
  • Accountable for maximum retention of enrolled students.
  • Met and lead Admissions & Records office in all aspects from enrollment to graduation.
  • Monitored the number of actual enrollments and class starts.
  • Reported in writing any event perceived as threatening to the school, its students, staff, employees or visitors.
  • Responded to inquiries, complaints, and appeals.
07/2010 to 01/2013 Office Manager Advance Beauty College | City, STATE,

Admission & Records

  • Coordinating, events planning.
  • Customer services. Handling customer complaints and inquiries.
  • Communications, email corresponding.
  • Community outreach, advertising, marketing, researching targets/markets.
  • Prepared marketing and outreach materials. Attend outreach events, community services, college fairs, and career fairs.
  • Helping with recruitment and training as needed.
  • Assigning jobs and position in the office.
  • Maintain office reports.
  • Coordinate with the senior management to review performance of the company and the staff.
Education
Expected in Bachelor of Arts | Communication - Advertising California State University, Fullerton, Fullerton, CA, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Formatting
  • Personalization
  • Target Job

Resume Overview

School Attended

  • California State University, Fullerton

Job Titles Held:

  • Program Specialist/Analyst
  • Program Support Coordinator
  • Managing Director
  • Office Manager

Degrees

  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: