Dedicated Program Specialist skilled in customer service and screening and processing government applications from the general public. Exceptional in conducting quality control reviews and ensuring program policy and procedures are followed and applied.
Process federal applications from Retailers throughout the United States for the Supplemental Nutrition Assistance Program (SNAP) also know as Food Stamps. Screen applications for accuracy and review required documents submitted. Complete data base checks and verifications of government issued identifications, social security numbers, and other legal business documents as well as bank account details. Analyze and review financial transactions conducted by authorized SNAP retailers. Conduct audits and quality control reviews on authorized SNAP retailers and other state and government agencies to ensure they are following federal rules and regulations. Conduct periodic reviews to ensure program and policy procedures are followed. Prepare and issue punitive charges and determinations to violating SNAP retailers.
Register patients in the hospital clinics, surgery and emergency room.
Obtain biographical data and requested identification and insurance information from patients seeking services from the organization.
Request and collect money from patients for services rendered. Ensure information received and entered in the automated data base and programs were accurate. Verify identity, and medical insurance validity.
Maintain patient privacy. Utilize a variety of automated programs that verify addresses, identification, insurance, payment history and data errors.
Provide customer service. Assist customers in finding company products that fit their needs. Suggest and sell additional products to customers. Clean, straighten, and stock retail store shelves. Operate cash registers and credit card machines. Prepare store displays, price signs and arrange merchandise during floor changes.
Screen and interview clients applying for the Food Stamp, Medicaid and Cash Assistance (TANF) Programs. Determine eligibility and provide benefits in a timely manner. Screen and review legal documents and government issued documents for validity. Conduct quality control reviews on completed program cases. Conduct office and audit reviews on other affiliated organizations and regional and state offices within the agency. Prepare audit and review findings reports. Prepare corrective action plans for offices and agencies who have violations or program and policy errors. Assist problematic agency offices by providing manpower, resources and program and policy expertise. Research, prepare and write program policy changes. Provide policy answers and guidance to state wide callers from the agency. Answer a customer complaint hotline. Read and review agency supervisors case readings on Food Stamp and Medicaid completed cases. Search and verify client collected information on several information exchange databases. Prepare trend list reports for agency employees once problems are identified.
Provide customer service. Operate a cash register, balance and count tender and checks . Promote and sell merchandise. Straighten, clean and stock store merchandise. Verify Identification, checks and credit cards used by customers.
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