Hard working, young, and talented individual dedicated to expanding and developing her skills,and who goes above and beyond basic tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Exceptional at learning new positions, and growing within a company.
- Group and individual instruction
- Performance assessments
- Marketing materials
- Budgeting
- Scheduling
- Spreadsheets
- Program development
- Persuasive communication style
- Vendor management
- Hiring and recruitment knowledge
- Individual and group counseling
- Employee records management
- JazzHR
- Shared Files
- Right Signature
- Word Document
- DYCD
Lenexa, KS, 08/2021 - Current
• Support Center Operations Leadership staff on a consistent basis to monitor program quality.
• Manage participant intake at sites city-wide, to design and update enrollment forms, coordinate publication and distribution of all intake-related documents and monitor proper intake procedures
• Coordinate the tracking, scheduling and yearly planning for Center Operations training to meet agency priorities and contractual obligations
• Assist in design, preparation, and submission of work-scopes for all DYCD contracts for afterschool. • Support DYCD Online administrator, to provide technical support, monitor user performance, access, and security, control access permissions and maintain communication with DYCD and center staff to ensure data integrity and security
• Conduct regular site visits at all sites to conduct program observation staff, via Center Appraisal Guide and PQMT and to provide feedback to the center operations leadership team
• Write bi-weekly RoP (Rate of Participation) reports and distribute to leadership staff
• Assist the Grants, Research, and Evaluation unit acquire information for reports to funders and response to proposals
• Support primary Trax database administrator, by providing user training, technical support, and feedback, monitoring user performance, access, and security and conducting annual center database and participant file assessment
• Manage communication with MIS and center staff to ensure data integrity, security and accurate inventory of equipment
• Support agency efforts to recruit full and part-time staff by attending various job/recruitment fairs on behalf of PAL Center Operations, organizing in-house recruitment fair and compiling and distributing resumes as needed
• Organize the logistics of city-wide special events- create and update event checklists for final report to funders
• Work closely with the center staff to support and document site based Special Events.
• Purchase necessary supplies and keep accurate records of inventory including office supplies, educational materials, prizes and special event equipment
• Coordinate apparel process, which includes request for quotes from and negotiate with vendor/s, preparation of purchase orders for all centers and coordination of distribution of deliveries
• Act as a point person to compile pictures and video from specific (School/Center-Based division) to be shared with PAL media designee
• Design and update reports, documents and manuals for After School and Summer Day Camp programs, coordinate publication and distribution to all centers and manage annual projects such as the calendar, family handbook, posters, flyers, etc.
• Coordinate the identification and management of an Aquatics team for SDC, which includes the interview, hire, and scheduling of an Aquatics Director and lifeguards to support participating centers
• Coordinate partnerships between PAL and organizations such as Materials for the Arts and Tickets 4 Kids that provide additional resources to centers • Field phone, e-mail program inquiries to Center Operations office
Rochester, MI, 02/2020 - Current
- Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
- Provided ongoing direction and leadership for program operations.
- Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
- Worked closely with the Central Clearance Unit in the Department of Health to get all staff in the agency necessary background clearances to work.
- Completed Vouchers, and Purchase Requisitions to send payment to appropriate vendors.
- Completed Credit Reports for my superiors.
- Help implement a new system for the agency to use, so staff can work from home efficiently.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Implemented strategies to increase program effectiveness.
- Created standard operating procedures.
- Provide administrative oversight, direction, training and support to all Centers.
- Process online clearances for all new and current agency staff.
- Review new hire applications and letters of change, collect signatures and submit documents to HR.
- Under the direction and approval of the Department Directors, establish and maintain systems to monitor and manage employee records and files.
- Generate and maintain management information systems that enable and support the effective and efficient administration of programs.
- Order, secure, manage and maintain office supplies and equipment.
Bear, DE, 10/2018 - 02/2020
- Reconciled account files and produced monthly reports to keep Center Director informed about office operations.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
University Park, PA, 02/2017 - 10/2018
- Performed assessments on activity programs to determine what specific activities were suitable.
- Planned and oversaw group, couples and individual dance performances.
- Worked in team-based environment to uphold quality in the work place.
- Developed lesson plans surrounding various types of art, history and culture.
- Documented student attendance and progress against goals.
- Prepared and gathered materials for detailed lesson plans.
- Maintained daily student records and evaluated student progress.
- Facilitated group sessions and provided one-on-one support.
- Assisted in developing student-led after-school tutoring program to teach at-risk students.
Elk Grove Village, IL, 07/2016 - 06/2017
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Developed and actualized customer service initiatives to decrease wait times.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
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Job Titles Held:
- Program Manager
- Program Specialist
- Office Administrator
- Activity Specialist
- Customer Service Associate
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- High School Diploma
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