Program Specialist resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Summary Effective at motivating, teams and, streamlining program operations. Analytical problem solver, with a talent of thinking outside the box for creative solutions. I achieve results by focusing on deadlines, increasing profits, reducing costs, creating inventory management structures and transforming customer service standards. Oversaw the implementation of programs accreditations. Developed plans based on program requirements. Oversaw the allocation of resources based on program requirements and developed policies and procedures in accordance with mission of the program. Skills
  • Excellent Time Management
  • Inventory Management
  • Team Development
  • Conflict Resolution
  • Strategic Planning
  • Team Building
  • Documentation & Reporting
  • Deadline Driven
  • Microsoft Word/Office Expertise
  • Patient Scheduling
  • Customer-Service Oriented
  • Time Management Skills
  • Attention To Detail
  • Clinic Relations
  • Quality Assurance
  • Reports Generation & Analysis
  • Policy and procedure improvements
  • Partnership development
  • Project coordination
  • Teamwork and collaboration
  • Performance standards and analysis
  • Increasing efficiency and productivity
  • Tracking inventory levels and orders
  • Resolving problems
  • Acccounts Receivable
  • Account Reconciliation
  • Inventory management
12/2017 to Current Program Specialist Cancer Treatment Centers Of America | Chicago, IL,
  • Analyzed program data that provide input for key decision-making and strategic planning.
  • Validated results and performed quality assurance to assess accuracy of reports.
  • Identified program needs by comparing physician productivity and clinic utilization.
  • Developed/modified and implemented procedures for the Advanced Low Vision clinics CARF International program to remain current with the standard so that my organization was prepared to demonstrate ongoing conformance.
  • Papered official meeting minutes and edited proposals, project punch-list and memorandums for organizational support.
  • Gathered statistical data to enhance reports for strategic planning, presentations, managed the scheduling and tracking of appointments for the many programs I oversaw.
  • Supported programs operations by preparing and updated documents, reports and spreadsheets to effectively report to my service chief on a regular basis.
  • Assisted service chief s with completing administrative tasks and public relation.
  • Attended morning meetings with the director's office, representing my service by reporting issues and solving any concerns.
  • Provided logistical support for programs, meetings and events, including agenda preparation, materials printing and calendar maintenance.
  • Managed office supplies, equipment inventory, and primary contact for program vendors to ensure VA standards are being demonstrated.
  • Perform analysis and assessment of supply chain functions to enhance operational efficiencies and eliminate potential deficiencies.
  • Analyzes manufacturer and commercial supply chain data to identify trends and obstacles to achieve procurement goals and operational requirements.
  • Produced all reports using advanced Excel and Pyramid Analytics to assist in providing support to the providers of rehab services by maintain proper productivity and encounter management as directed by VA leader ship.
  • I Implemented and changed program polices, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Conducts management audits, surveys, and systematic reviews of operations in order to ensure that established policies, practices and procedures are effectively implemented.
  • Prepares graphs, charts, and other audio-visual displays depicting NCC program information and statistics for use in training, management briefings, and information dissemination activities both within and outside of the VA Medical Center.
  • Monitored network performance and provided network performance statistical reports for both real=time and historical measurements.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Managed internal/external program needs for, the Advanced Low Vision clinic, IDT Spine, Wheelchair/mobility clinic and TBI-PolyTrauma clinic.
  • Delegated responsibility's and clinic patient flow.
  • Perform analysis and assessment of supply chain functions to enhance operational efficiencies and eliminate potential deficiencies.
  • Analyzes manufacturer and commercial supply chain data to identify trends and obstacles to achieve procurement goals and operational requirements.
  • Resolved and modified compensation and benefits policies to establish competitive programs and ensure continuous compliance with legal requirements.
  • Contributed substantially to the success of Rehab Services by performing a daily compliance checklist, to ensure continuous compliance with Joint Commission.
  • Managed all of Rehab Services physician/clinician data/productivity over 100+.
  • Effectively served as primary liaison for Low Vision, stakeholders, providers and partners.
  • Assessed data and issues and directed concerns to business unit leadership when appropriate.
  • Created, oversaw, and maintained updated policies, information, standards, and guidelines on a regular basis for the Advanced Low Visions recertification with CARF accreditation that focuses on quality results.
  • CARF's accreditation assists service providers to improve the quality of their services and meet internationally recognized standards for the Visually impaired and blind veterans at the Salt Lake City VA Medical Center.
  • Served as operating system expert, providing technical support for all 4 programs and department supervisors.
  • Perform logistics management functions associated with the procurement, storage, sustainment and inventory accounting for clinician operations.
  • Manage the day-to-day processing of payroll for over 100+ employees, including review of timecards and computing pay in accordance with Department Of Veteran Affairs.
  • Performed calculations in payroll-categories such as overtime, vacation and FMLA/COVID-19 tracking for all providers.
05/2017 to 12/2017 Advanced Medical Support Assistant Veterans Health Administration | Pittsburgh, PA,
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Obtained vitals for a floor of 25 patients per shift.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Measured urine specimens and delivered them to the laboratory.
  • Instructed patients and family members on proper discharge care.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self.
  • Maintained fully stocked phlebotomy cart, carrier, and station.
  • Counseled patients to ease their fears, explain procedures, and enhance cooperation during blood draws.
  • Labeled blood vials with critical information like time of collection, date, and patient name.
  • Verified collection orders and communicated discrepancies to nurses.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • Jumped in to fill gaps for on call rotation when necessary.
  • Delivered high quality and compassionate treatment to Veterans.
  • Worked as part of team to execute proper care of body mechanics and safety of patient.
  • Monitored patients with acute conditions.
  • Tested patients' blood glucose levels.
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
  • Maintained patient privacy and confidential patient information.
  • Measured urine specimens and delivered them to the laboratory.
  • 80hrs., Scheduled approximately 50+ appointments daily for Physical therapy, Occupational therapy and PM&R.
  • Updated patient information that was outdated.
  • Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.
  • Acted as patient advocate and provided support to all staff members.
  • Ensured HIPAA compliance.
  • Provided behavioral support/emotional support and supervision for those with dementia and Alzheimer.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement by helping Veteran's with the truth point survey.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Scheduled patient admission and discharges.
05/2016 to 05/2017 Health Technician La Habra City School District | La Habra, CA,
  • 80hrs.
  • Assisted with technical treatments and entered information in patient records and charts.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Educated patients about medications, procedures and physician's instructions.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
  • Limited discrepancies by accurately handling, storing, transporting and submitting all urinalysis samples.
  • Verified collection orders and communicated discrepancies to nurses.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Recorded, reported and posted specimen results in company software.
  • Analyzed samples, including body fluids, glass, paint, hair, and drugs.
09/2010 to 09/2016 Med-Tech/C.N.A Supervisor Peach Tree Place Assisted Living | City, STATE,
  • 80hrs, Oversaw medication passes and all direct patient care.
  • Ordered medication in full compliance with government and facility requirements.
  • Scheduled all staff 70+ and delegated work assignments.
  • Help to develop, improve and implement nursing policies and procedures.
  • Recruited, interviewed and hired well-qualified nursing staff.
  • Evaluated and improved team member performance through coaching and training.
  • Performed lab test and communicated results.
  • Identified process improvements in the day-to-day functioning of the department.
  • Developed and achieved financial growth goals.
  • Consistently complied with applicable laws, -regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Assisted doctors with exams, non-invasive procedures, making sure to provide support when needed.
  • Coordinated the allocation of nursing services equipment and supplies within the facility and established guidelines for efficient, economical use.
  • Created the med-tech program for all new hire medical staff.
  • Recruited students from Job Corps-to cut down on expenses and led a skilled base training, hired, and managed budget for class of 15 students annually.
  • Skillfully developed department goals, objectives, and standards of performance, policies and procedures.
  • Established standards for selection, promotion and termination of staff.
  • Led certified nursing assistant training program and conducted classes for prospective nursing assistants.
  • Self-directed with astute judgment skills.
  • High level of personal accountability.
  • Initiated an assisted living/nursing home study to identify areas for process improvement.
  • Responsible for staff scheduling for all Med-Tech, certified nursing assistants, N.As, Job Corps students and non-clinical staff.
  • Effectively supervised over 65+ employees.
  • Improved annual employee retention rate by providing guidance, higher pay, being flexible, offering training and creating the right culture.
  • Drafted budgets, monitored supply cost, reduced expenses when possible and always researching new products.
  • Supervised material flow, storage and order fulfillments.
  • Tracked time spent on assignments weekly for productivity reporting and ideas.
  • Made actionable recommendations based on data trends.
  • Routinely reviewed training materials and course details to ensure that important updates were included within a reasonable period.
  • Developed guides and course materials that would reiterate lecture information and assist students in their study.
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.
Education and Training
Expected in 2020 Certified Nursing Assistant | O.W.A.T.C, Ogden, Utah GPA:
Expected in 2019 FEMA Incident Command Certifications | EMT Utah/on Line TMS, Salt Lake City, Utah GPA:
Expected in 2000 High School Diploma | Training Roy High School, Weber, Utah GPA:
Activities and Honors

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Resume Overview

School Attended

  • O.W.A.T.C
  • EMT Utah/on Line TMS
  • Training Roy High School

Job Titles Held:

  • Program Specialist
  • Advanced Medical Support Assistant
  • Health Technician
  • Med-Tech/C.N.A Supervisor


  • Certified Nursing Assistant
  • FEMA Incident Command Certifications
  • High School Diploma

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