Program Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

A proven leader, manager and consummate professional who delivers culturally diverse strategic planning efforts through innovative solutions and data analysis. Engages in collaborative customer centric communications and implements creative improvement strategies focused on achieving and influencing optimal results.

Expected in Master of Arts | Leadership Studies The University Of Texas At El Paso, El Paso, TX GPA:
Expected in Bachelor of Arts | Journalism New Mexico State University, Las Cruces, NM, GPA:
02/2015 to Current Program Specialist Mrci Worksource | Lakeville, MN,
  • Collaborate with Adult Education and Literacy (AEL) Program Directors and stakeholders - guide program grant recommendations and improvement activities
  • Oversee evaluation of program performance, workflow effectiveness and deliver leadership presentations for future program opportunities
  • Co-lead/designed Intensive Service Program process to deliver a focused approach to lean, enhance and promote performance and service improvement.
  • Catalyst-facilitate engagement with program staff on program resilience- Identify, analyze, develop grant recipient performance goals/objectives
  • Develop training curriculum director-focused on-boardings, fundamentals, grant requirements/compliance and performance objective attainment
06/2009 to 05/2012 Assistant Director Primrose Schools | Suwanee, GA,
  • Directed daily operations, special projects and procedures - mentored, coached and educated managers, staff, work-studies and volunteers
  • Collaboratively developed comprehensive program evaluations and key productivity metrics - provided proactive department recommendations
  • Mentored and supported new employees on industry practices and business operations
  • Oversaw student activities and events created and facilitated by the office of Student Leadership and Campus Life held at five campus locations throughout El Paso, TX
  • Created, produced and distributed departmental training guidance, memos, newsletters and correspondence
05/2008 to 06/2009 Recruiter Delaware North Companies | Minneapolis, MN,
  • Planned and executed recruitment events to promote college services and enroll candidates
  • Cultivated lasting partnerships with local k-12 education institutions, community partners and media sources resulting in increased recruitment and enrollment activity
  • Counseled individuals interested in post-secondary enrollment by analyzing goals and explaining benefits of higher education
  • Co-developed a scheduling system with the Assistant Director to track recruiters' activities and productivity
  • Developed and implemented a college workshop exam for students which increased eligibility for Dual Credit classes by 75%
  • Complied with recordkeeping and reporting requirements to maintain efficiency
11/2003 to 09/2005 Literacy Coordinator Alachua County, Fl | Gainesville, FL,
  • Managed computer literacy classes, the after-school reading program, GED program, the home-bound book service and the tribal archive which provided service to over 200 tribal members
  • Secured funding through the Institute of Museum and Library Services Enhancement Grant totaling $150,000, which extended literacy services for an additional two years
  • Developed program requirements and monitored program performance, goals and objectives
  • Cultivated strategies and long-range plans that enhanced the library literacy program
  • Project coordination and management
  • Performance assessments
  • Data analysis
  • Training development and facilitation
  • Mediation
  • Remote and on-site presenting
  • Microsoft Office proficient
  • Training program administration
  • Outcomes tracking
  • Program improvement plan development

Project Management Certification Preparation Course 02/2016

Project Management Academy | Austin, TX

Arbitration Certification Training 02/2011

Better Business Bureau Of El Paso | El Paso, Texas

Small Business Course Certificate of Completion 05/2009

EPCC Small Business Management Institute | El Paso, TX

Activities and Honors
  • Member, Coalition on Adult Basic Education, 2018-present
  • Co-Creator, Stepping Into Leadership Program, Blinn College, 2020
  • Board Member, Awaken Inner Fire, 2018 - 2020
  • Recipient, Unsung Hero Award, Tarrant County Workforce Board, 2018
  • Recipient, Shooting Star Award, El Paso Community College, 2009
  • Opening speaker, Tarrant WFS Consortium Annual Meeting, 2018
  • Opening speaker, regional Texas Association for Adult Literacy and education conference, El Paso, TX 2017
  • Opening speaker, AEL Women's Conference, Midland, TX 2016
  • Panel member and workshop presenter, EPCC Leadership Conference, 2012
  • Recipient, Commitment to Community Service Certificate of Appreciation, NMSU, 2001

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Resume Overview

School Attended
  • The University Of Texas At El Paso
  • New Mexico State University
Job Titles Held:
  • Program Specialist
  • Assistant Director
  • Recruiter
  • Literacy Coordinator
  • Master of Arts
  • Bachelor of Arts

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