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Program Specialist Resume Example

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PROGRAM SPECIALIST
Career Overview

VRA, 5Pt Preference

System architect adept at designing, implementing, customizing, upgrading and migrating SharePoint Portal Sites in large server farm environments.Technically-advanced information technology specialist successful in software administration and data communications.Results-driven Network Administrator with experience in back-end programming, relational databases and development/maintenance of complex and critical systems.

Qualifications
  • Strong analytical skills
  • Web content management
  • CISCO Certified Network Associate (CCNA)
  • Database servers
  • Local remoter systems support
  • Cross-tier components implementation



  • Patch management
  • Structured query language (SQL) expert
  • Network penetration testing
  • Project management
  • GUI and tools
  • UNIX/LINUX
  • Excellent problem solving skills
Technical Skills
SkillsExperienceTotal YearsLast Used
Windows, Unix, Linux, Mac OSX, VMWareHTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTPWindows, Unix, Linux, Mac OSX, VMWareExpert8
Accomplishments
  • CERTIFICATIONS:.

Requirements Analysis 

  • Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline.

Strategy and Planning 

  • Developed and communicated Web site usage, security policies and standards to all users.
  • Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff.

Application Design

  • Used object-oriented design/programming to design new stand-alone application.

Quality Assurance

  • Streamlined QA process to increase efficiency and reduce new product rollout time by one week.

Network Security 

  • Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.
  • Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.

Network Support 

  • Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.
  • Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.

Project Management  

  • Managed complex BI/DW deployment programs, facilitating acquisition of business requirements.
  • Prepared design specifications, developed reporting and analytics, tested and managed user adoption.

Technical Training 

  • Actively mentored, trained and supervised new web developer for several months to improve HTML, CSS, Javascript, debugging and general professional skills.

Website Design 

  • Created accent graphics, banner ads, icons, animations and logos using Photoshop and Illustrator.

Team Leader 

  • Delivered common codebase with hard real-time messaging and on-demand account migration for 24 x 7 distributed UNIX platforms, essential to primary revenue contracts (e.g. $40 million)

Client Interface 

  • Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and yearly resource budget planning.
  • Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery.

Team Collaboration 

  • Brainstormed development team evolution strategy and deployed best practices, such as team programming, test-driven development (JUnit) and repeatable builds (Ant, CVS).
  • Defined project skill sets in line with methodology and drove J2EE training.

Quality Control 

  • Increased database security and cost efficiency by 5%.

Programming 

  • Increased revenues by 12% by developing codes for accounting tasks including cost estimation and revenue generation.

Leadership

  • Served as leader of design team.

IT Training 

  • Successfully trained 25 employees to use new operating system.

Operational Management 

  • Identified, recommended and prioritized new Web features and applications in conjunction with business leaders and department managers.
  • Developed, coded, installed, tested, debugged and documented Web applications using appropriate editors.

Client Interface 

  • Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and yearly resource budget planning.
  • Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery.

Work Experience
Program Specialist
January 2009 to CurrentDepartment of Veterans Affairs - Washington, DC
  • I am an experienced and expert IT professional having expertise in driving diverse IT initiatives, through strategic planning and facing challenging environments.
  • I have expertise in project management and making dynamic client relationships.
  • I have extensive experience in architecture, design and implementation of software solutions.
  • I specialize in Microsoft technology with over 10 years of SharePoint experience, and Microsoft Dynamics experience.
  • I am able to take high level requirements or architectures and develop them into robust applications, performing analyst duties as well as development and architecture.
  • I have experience in Database design, maintenance, and development skills using SQL 2005, 2008, and 2012, MySQL, and Microsoft Access.
  • I have creative user interface design and implementation abilities.
  • I have improvised critical thinking, communication, and logical problem solving skills.
  • I am experience on the whole spectrum of software development process management, using waterfall, agile and unified process approaches.
  • I am a self-starter, highly motivated, able to operate under any circumstances, both self-managed or team environments.
  • I am an excellent communication and reporting skills to update management on project status, including work estimates, updates, etc.
  • Serve as a business information technology (IT) liaison in Office of Resolution Management (ORM) for all system of records used to track and report data related to the equal employment opportunity (EEO) complaint process(CATS) System, and alternative dispute resolution Tracking System(ADRT).
  • Ensure the seamless integration of data from all of ORM IT systems.
  • Manage, review, analyze, and plan the design, development, and delivery of reports requested by internal and external customers to include defining report parameters and providing technical advice to the requestor to ensure desired outcome is achieved.
  • Research and/or analyze unstable or complex program issues, and, based on conditions and factors that relate to the SharePoint and related programs, determines what informationis required.
  • Manage system information security architecture, design, installation, operational planning, and risk remediation activities on more than 15 servers/systems worldwide for various government clients, ensuring all systems installed according to schedule.
  • Conduct risk assessments and collaborate with clients to provide recommendations regarding critical infrastructure and network security operations enhancements.
  • Develop Continuity of Operations (COOP) and Disaster Recovery (DR) operations and conduct evaluation of COOP and DR during annual incident response training.
  • Provide up to ten on-site server maintenance visits on a monthly basis, troubleshooting various technical problems and performing operating system administration with Linux-based computer systems.
  • Ensure information assurance by transmitting secure data between classified systems; perform ethical hacking, malware reverse engineering, penetration testing, and Certification and Accreditation (C&A) within Security Operations Center (SOC) environment.
  • Draft technical manuals, installation manuals, installation progress updates, and incident response plans in order to enhance system security documentation; create required system compliance reports and information requests.
  • Enforce IT processes to ensure consistent, well-integrated application structures in full compliance Compliant Automative System CATS- Data Security Standards (PCI DSS) regulations; participate in system Certification and Accreditation as well as Federal Information Security Management Act processes.
  • Monitor the security of critical systems (e.g., e-mail servers, database servers, web servers, etc) and changes to highly sensitive computer security controls to ensure appropriate system administrative actions, investigate and report on noted irregularities.
  • Conduct network vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities and develop remediation plans and security procedures.
  • Ensure organizational compliance with Federal information security programs.
  • Provide oversight and manage the server infrastructure.
  • Conduct routine social engineering tests and clean-desk audits.
  • Investigate potential or actual security violations or incidents in an effort to identify issues and areas that require new security measures or policy changes and report finding to ISOs.
  • Investigate potential or actual security violations or incidents in an effort to identify issues and areas that require new security measures or policy changes and report finding to ISOs.
  • Identified vulnerabilities, recommend corrective measures and ensure the adequacy of existing information security controls.
  • Educated business unit managers, IT development team, and the user community about risks and security controls.
  • Prepared detail practices and procedures on technical processes Analyzed security incidents and presented a quarterly report to the ISOs COLLABORATION AND TEAMWORK: I work closely with ORM leadership to develop, enhance, and maintain technology that supports ORM's mission, to include databases, dashboards, telecommunication systems, websites, SharePoint sites, and Microsoft Dynamics Application.
  • I lead and/or participate in the review of existing technology to identify problems and/or evaluate effectiveness at meeting ORM's needs (e.g., adherence to Section 508 of the Rehabilitation Act and VA security requirements).
  • I recommend and tests corrective measures, alternative approaches and industry best practices to include improvements in the functionality, design and layout of existing applications, databases, and websites.
  • I work with contracting staff to address and resolve technical issues and discuss new directions and technology.
  • I provide oversight of all ORM Equipment Inventory List (EIL) through utilization of established SharePoint database to track equipment to include verification and receipt of new equipment, upgrades, transfers, conducting mandatory inventory for IT and non IT equipment.
  • I attend EIL meetings, process and approve equipment transfers and VA Form 2237 for lost or decommissioned items for VA Central Office (VACO) Materials Management and VACO IT Asset Management officials, and input of equipment inventory information into the VA Central Office (VACO) AEMS/MERS inventory database.
  • Coordinates the shipment of IT equipment nationwide.
  • Represents ORM at VACO IT BCAG meetings.
  • Submits annual fiscal year IT spends plan projections to OIT.
  • Submits and track approved requests for replacement equipment and software.
  • Work with VACO OIT CSL in solving recurring IT issues within ORM CUSTOMER SERVICE: Maintained professionalism at all times while providing excellent customer service during stressful times, in particular handling situations with persistent or rude individuals/customers.
  • I am responsible for performing program evaluation in assigned areas, which may include SharePoint application oversight and review, program support management; procurement; quality assurance; management analysis; and/or administrative management.
  • Develops recommendations and IT policies and prepares and issues procedures and guidelines for implementation of program or Application policies, delegations, and requirements and is responsible for the coordination, preparation, and analysis of a wide variety of reports.
  • Formulates and executes action plans in response to business and management problems or initiatives, directives, regulations, legislation or any other areas requiring action or response I serve as a COR for critical contracts related to ORM's data management program.
  • Provides oversight of contractors to ensure they are fulfilling requirements in a timely and high-quality manner.
  • I serve as a liaison between ORM staff and contractors to communicate business requirements, case management systems to support projects, programs and systems in support of ORM business shortfalls.
  • I am responsible for the acquisition of IT equipment and procurement processes to include conducting market research and maintaining a contract file on each acquisition.
  • I have developed filling management system to track procurements to include training requests, telecommunication orders, equipment, etc.
  • I maintain Acquisition Progress Report (APR) on a biweekly basis for all major acquisitions and recurring annual contracts by fiscal year.
  • I am responsible for the analysis and synthesis of quantitative and qualitative data.
  • I perform evaluations reflecting performance and progress of projects, identification of material weaknesses, making forecasts and projections, and recommending actions as a basis for timely decisions.
  • Anticipates major problems, recognizes future needs, recommends new technologies for material solutions, and develops policies, standards, procedures and guidance related to ORM mission objectives.
  • I analyze and monitor multiple technology programs and application suites to identify actual or potential problems, trends and deficiency situations or areas of imbalance.
  • I develop or recommend alternatives or corrective action as required.
  • I prepare charts, summaries and narratives which provide the basis for performance evaluation.
  • I Provide progress reports to senior management officials both internal and external stake holders.
  • I conduct formal and informal in-process reviews of project milestones and reports findings to senior management.
  • I extrapolate from existing methods and procedures for future requirements in developing timely and executable plans of action for assigned programs, recommendations and advice to the supervisor and/or other officials.
  • My actions may cross multi-functional and/or organizational lines, and may require I manage those actions, monitor status, prioritize activities, and provide comprehensive status updates.
  • I analyze and evaluate diverse issues that may require input from other specialists and/or organizations.
  • Independently identifies complex program issues or problems in assigned programs, and makes recommendations for, and coordinates, resolutions and improvements.
  • I serve as a primary or alternate project manager for assigned special projects.
  • I evaluate the impact of new program policies and procedures and determine measures of effectiveness and participate with decision-makers in setting organizational goals and objectives.
  • I plan and develop, maintain, and monitor integrated reporting systems for assigned programs, and communicate information to management for the effective evaluation of program operations and performance.
  • I coordinate the collection and analysis of information from ORM employees on information technology (IT) needs and services.
  • I collaborate with ORM employees to meet identified needs.
  • I develop, implement and create corrective action plan to address performance gaps.
  • I develop standard operating procedures (SOP) and manuals on ORM applications and equipment.
  • I communicate information to ORM employees.
  • I coordinate IT training for ORM employees on new IT products or changes to existing applications CATS, SharePoint, ADRT, Microsoft dynamics and other business applications.
  • Provides technical support to program staff during the development of projects or programs, including the development of goals, performance measures and priorities, and assists in ensuring the organization's ability to respond to changes in business models and new technologies that impact the mission.
  • I lead and/or participate in the development of IT requirements.
  • Organizes, compiles, summarizes, and analyzes data collected and develops reports for ORM leadership and external stake holders which reflect the scope of activities to be performed.
  • Monitors and assists in the completion of work using industry standard management and technical best practices.
  • I attend meetings, briefings and conferences, as appropriate, on matters relating to ORM's IT needs and agency IT policies and procedures.
  • I prepare written responses to Office of Information and Technology (OI&T) data calls, requests for information, and other correspondence.
  • I define and document customer business functions and processes.
  • I consult with functional unit management and personnel to identify define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
  • I act as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of ORM case management systems to ensure optimal operational performance.
  • I analyze the feasibility of, and develop requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
  • I track and fully document changes for functional and business specifications; I write detailed universally understood procedures for permanent records and for use in training.
  • I identify opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
  • I read and interpret case management systems and functional technical literature and translate in terms understandable to the end-users.
  • I plan, organize and conduct business process reengineering/improvement projects and/or management reviews of ORM-wide significant or specific to ORM division.
  • I consolidate information into cohesive and understandable correspondence or other written form for use in management decision-making.
  • I assist in developing an overall change management strategy for ORM.
  • I conduct change impact analysis to assess the potential implications of changes and document ORM business rules, functions and requirements.
  • I maintain wizard-driver configuration tables in the case management system(s).
  • I participate in user acceptance testing and testing of new system functionality.
  • I provide technical assistance in training, mentoring, and coaching professional and technical staff.
  • I direct or participate in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; develops policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develops information system documentation to support efficient court operations; prepares reports and written findings and recommendations; and monitors changes.
  • I provide work direction to one or more technical or clerical staff or acts as a team lead on designated projects or assignments.
Program Analyst
January 2009 to November 2010US Department of Veterans Affairs. - Washington, DC
  • 1575 I STREET | NW Washington, DC.
  • 20420 I developed strategies that met the challenges and substantial changes facing the organization such as dwindling resources and program changes such as increased increase various databases that will be used by key managers in the organization.
  • Creates an effective plan that to present this information to internal and external audiences in a positive manner to maintain significant relationship, diffuse negative reactions, and create a sense of understanding and acceptance of the changes or proposed changes to ORM.
  • Equipment Inventory List - Manage Equipment inventory list coordination (EIL).
  • Provided high level oversight for the IT equipment inventory via MS Access database for ORM nationwide to include verification and hand receipt of new IT equipment, upgrades, transfers, etc.
  • Manage the reconciliation process of how equipment inventory information was added to VACO inventory database.
  • Projects and Analyses - Assisted project manager in completing special projects, studies and analyses.
  • Assumes a project management leadership role on assigned projects in the absence of the Project Manager.
  • ORM Applications - Maintained general knowledge of authorized computer software applications used throughout ORM.
  • Fully understood the process necessary for operational purposes.
  • Process awards and other personnel actions.
  • Acquisition proposal- Coordinates and assembles acquisition and proposals for concurrence and approval purposes.
  • Maintains contract files on each acquisition to include supporting funding documents (1358s and 2237s), justification, SOW's quotes, invoices, and conduct market research.
  • File management of all other procurements to include training request, telecom order, equipment, etc.
System Analyst
February 2004 to June 2006Northrop Grumman - Washington, DC
  • Collect information to analyze and evaluate existing or proposed systems.
  • Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems.
  • Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the operating system.
  • Analyze and evaluate present or proposed business procedures or problems to define data processing needs.
  • Prepare detailed flow charts and diagrams outlining systems capabilities and processes.
  • Research and recommend hardware and software development, purchase, and use.
  • Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
  • Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
  • Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.
  • Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.Installed and supported over 30 Microsoft Windows Servers in an Active Directory Cluster.Prepared technical architecture proposals for enhancements and integration of existing third party software systems.Mapped industry standard design patterns to existing codebase to derive a component architecture model of the system.
Education and Training
Bachelor of Science : Information System Security, May 2007George - Fairfax, virginia

Information System Security

Master of Engineering : Computer Science and Software Engineering, June 2009Troy University - Troy, AL

Computer Science and Software Engineering

Associate of Science : Information System Technology, 2006Northern Virginia Community College - Annadale, VA

Information System Technology

Certifications

Contract Officer Representative Certified


Microsoft Certified IT Professional (MCITP)


Microsoft Certified Technology Specialist (MCTS) CertificationCertified Business Intelligence Professional (CBIP)CCDP Design

Personal Information
United States Citizen
Additional Information
  • United States Citizen
  • HONORS, AWARDS AND RECOGNITIONS: Professional achievement in the superior performance for serving as Information system Petty officer, combat logistic battalion 24, 24th Marine Expeditionary Unit, II Marine Expeditionary Force, From 1 June 2007 TO 02 March 2008.Navy Achievement Medals for Excellence and Attention to Detail 4 in Combat Zone. Special Contribution Award June 17, 2010 Special Contribution Award April12, 2011
Skills
C#, ASP.NET 2.0/1.1, ASP, ADO.NET, HTML, XML, CSS, T-SQL Databases: SQL Server 2000/2005, MySQL 4.0.13 Servers: Microsoft Office SharePoint Server 2007-present, Microsoft Dynamics 2015 Platforms: Windows 2000/2003 Server/XP/Vista, Windows NT 4.0. Tools and Utilities: Visual Source Safe, Visual Studio .NET 2003/2005, 2008, 2010, IIS 6.0, SQL Server Unix/Linux/Windows /IntruShield / Foundstone Scanner / ePO, Fortify 360, Firewalls, Citrix, Cisco VPN / Secure, Netilla, Tufin, Envision, BlueCoat, ProofPoint, Voltage, Active Directory and Radius 2005, SQL Server 7.x/2000 tools, ASP.NET AJAX, MS Office 2003/2007, MS Visio 2007, 2010, MS Project 2007, 2010, SharePoint Server 2007, 2010, Windows SharePoint Services 3.0, Microsoft Project Web Server. Crystal Report 2008, Business Object
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Resume Overview

Companies Worked For:

  • Department of Veterans Affairs
  • US Department of Veterans Affairs.
  • Northrop Grumman

School Attended

  • George
  • Troy University
  • Northern Virginia Community College

Job Titles Held:

  • Program Specialist
  • Program Analyst
  • System Analyst

Degrees

  • Bachelor of Science : Information System Security , May 2007
    Master of Engineering : Computer Science and Software Engineering , June 2009
    Associate of Science : Information System Technology , 2006

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