Program Management Specialist Resume Example
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PROGRAM MANAGEMENT SPECIALIST
Summary
A highly skilled, motivated detailed oriented ADMINISTRATIVE PROFESSIONAL with excellent communication, organization and interpersonal skills. Proficient in scheduling and changing appointments as needed, fast learner; capable of adapting to new work environments. Proved the ability to work in a team environment and as well as a strong individual contributor and developed the ability to balance short and long-term projects. Always maintain a positive relationship with staff members and building continuous rapport with partnering companies in a high volume, fast-paced atmosphere.
Highlights
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Experience
Program Management Specialist, 02/2016 to CurrentAccenture Contractor Jobs － Albany , NY
- Manage over 70 invoices incoming and outgoing for assigned center projects monthly.
- Managed the office of Admissions by providing excellent customer service to prospective and newly enrolled students and families.
- Trained and supervised both permanent and temporary staff members.
- Created and coordinated work schedule to ensure coverage and smooth office operations.
- Acknowledged by Executive Director and Director of Operations for demonstrating outstanding team leadership, organizational abilities, and strong work ethic.
- Work with Finance team ensuring base line project documents are produced, maintained and available to all parties concerned and effectively used.
- Monitor and control financial status of invoices and projects.
- Establish professional relations with customers to ensure customer satisfaction.
- Collaborate with finance team to ensure project proposals are supported with proposal deliverables.
- Manage Invoice payment status by providing appropriate tracking and reporting per plan to management.
- Ensure assigned individuals are being compensated for completing assigned tasks.
Medical Receptionist, 08/2014 to 01/2015'Ike Group － Honolulu , HI
- Welcomed patient's visitors and staff; scheduled mammograms, surgeries, and consistent physical examinations.
- Performed additional daily front desk operations, including office organization, payment processing, and consultation with health practitioners.
- Supervised and trained the support staff, oversaw departmental operations, and delegated tasks to ensure persistence and accuracy.
- Acted as a primary contact for clients, responding to a high volume of calls throughout facility.
- Generated and maintained patient records in hard-copy and electronic formats.
- Followed HIPPAA rules and procedures by keeping all patient information confidential at all times.
- Verified patient insurance through health insurance companies to confirm information is accurate and obtained pre-authorizations if required for procedures performed throughout facility.
- Maintained daily contact with staff in various departments to discuss billing procedures, patient preparations for upcoming examinations and insurance processing.
Administrative Clerk, 12/2013 to 02/2016Powersouth Energy Cooperative － City
- Provide direct administrative support to the Executive Director, Director of Operations, and Director of Enrollment.
- Schedule and coordinate meetings, appointments, and travel arrangements for supervisors.
- Managed travel and expense reports for department team members.
- Keep front desk and lobby area organized, clean, neat, and presentable.
- Open, sort, and distribute incoming mail, messages, and email correspondence.
- Assist with budget tracking and budget management through Quick Books.
- Manage and enter student attendance records through DC Public Charter School Board database.
- Organize student records; confirm school database and student information remains updated and efficient.
- Screen incoming emails, and telephone calls directing to appropriate staff members in a timely manner and responding promptly to any questions and concerns.
Center Customer Service Consultant, 03/2012 to 01/2014FedEx Office － City, State
- Managed company purchases, directed vendor relations, generated and maintained equipment tracking records.
- Interacted with internal partners and vendors in various FedEx Facilities throughout the Country.
- Troubleshot and solved system problems; trained personnel on software programs.
- Maintained accounts of daily transactions by verifying charges using FedEx software (FedEx Office OTP).
- Administered and shipped all incoming packages and merchandise to multiple locations around the world.
Education
BBA:Business Human Resource Management,2018UMUC － City, StateBusiness Human Resources
5/2013Prince Georges community college
medical terminology
JournalismBowie State University － City, StateCommunications Broadcast Journalism 2008-2011
Skills
administrative support, billing, budget management, budget, consultation, CPT Coding, clients, customer satisfaction, excellent customer service, database, DC, directing, email, expense reports, Finance, financial, insurance, KRONOS, team leadership, Director, meetings, Excel, mail, Office, PowerPoint, Microsoft Word, neat, organizational, payment processing, Payroll, personnel, proposals, proposal, Quick Books, reporting, Researcher, telephone, Telephone Etiquette, travel arrangements, vendor relations,CPR Certified.
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Resume Overview
School Attended
- UMUC
- Prince Georges community college medical terminology
- Bowie State University
Job Titles Held:
- Program Management Specialist
- Medical Receptionist
- Administrative Clerk
- Center Customer Service Consultant
Degrees
- BBA : Business Human Resource Management , 2018
5/2013
Journalism
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