Program Management Office, Director Resume Example
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PROGRAM MANAGEMENT OFFICE, DIRECTOR
Summary
Results driven leader with significant experience leading change- from business process outsourcing to M&A to strategic process re-engineering. Unique and well rounded experience spans management roles in operations, project management, process improvement, sourcing and technology solutioning.
Highlights
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Accomplishments
- Expanded market share to 51% through numerous business acquisitions
- Designed and implemented offshore business model resulting in $15MM in operating cost reductions, leveraging Six Sigma principles
- Created critical KPIs to monitor and drive performance across key business functions, resulting in 23% reduction in processing time while consistently maintaining quality scores in the upper 90 percent range
- Managed multiple complex technology initiatives including ERP system and customer facing implementations
Experience
04/2012 to Current
Program Management Office, DirectorNike, Inc. － Grand Prairie , TX
- Effected market share expansion to 51% through numerous business acquisitions
- Managed newly acquired businesses and ensured full operational integration into our organization
- Acted as the principal interface with key internal & external project stakeholders / groups (including GM and corporate executives)
- Managed key initiatives throughout entire project lifecycles- key focus on M&A and business development strategies
- Performed M&A due diligence and lead business integration planning and execution
- Developed detailed work plans (SOW), project charters, project plans / schedules, project estimates, resource plans & status reports
- Influenced and built consensus among diverse resource groups, while maintaining high employee engagement
09/2011 to 04/2012
Director of Strategic PartnershipsLumeris － Boston , MA
- Implemented new Strategic Partnership Program to grow on-demand and renewal revenue streams across 3 power brands
- Maintained relations with existing affiliate and reseller partners, and grew both programs across all brands
- Developed internal Sales Referral Program to maximize partner growth opportunities
- Negotiated terms and legal agreements will all partners
01/2008 to 09/2011
Senior Manager - Business Process OutsourcingKuehne & Nagel Logistics, Inc. － Bridgewater , NJ
- Created critical KPIs to monitor and drive performance across business functions, resulted in 23% reduction in processing time; quality scores rose to the upper 90 percent range
- Achieved NPV on initial global offshore teams of over $15MM
- Implemented a global multi-sourcing vendor relationship to mitigate operational risks (vendor, geography)
- Created new revenue streams leveraging global partner resources producing additional $3MM in revenue
- Negotiated all vendor terms and contracts (MSA, SOW)
- Surpassed volume, quality and turnaround time expectations within year one of each implementation
- Managed budget and metrics for all BPO implementations
11/2002 to 01/2008
Sr. Business Process Consultant/ Business Process ConsultantHeico Corp. － Highland Heights , OH
- Utilized Six Sigma Black Belt skills to identify improvements to systems and operations processes
- Assessed global servicing options and implemented 7 scalable bpo teams that served various business functions totaling 150+; Yielded $15MM cost savings while significantly increasing quality and turnaround time
- Conducted regular executive stakeholder reviews to align on results and define future strategies
- Post acquisition of new business, assessed integration options and implemented a streamlined and cost effective solution
- Managed numerous national training efforts to support new process and system releases
- Leveraged Contextual Inquiry skills to conduct customer interviews and defined product needs and system/process requirements
01/2000 to 11/2002
Program ManagerVerizon － Sterrett , AL
- Managed group of 7 program management resources ensuring coordination of development efforts within targeted budget and project schedules
- Developed PMO to establish project governance in compliance with our CMMI methodology
- Managed ERP System Implementation of JD Edwards OneWorld including configuration, development and implementation.
04/1997 to 06/2000
Desktop Product Manager/Senior Business AnalystWolters Kluwer － City , STATE
- Provided Voice of the Customer and represented national business community-definiedbusiness requirements and software solutions to improve productivity
- Led program management of various internal and external software application development initiatives
- Defined business and systems needs to support new business offering CT Insurance Services; worked with Technology, Marketing and Operations and implemented simple yet elegant solution
08/1996 to 04/1997
Support Center AnalystWolters Kluwer － City , STATE
- Provided internal call center support to address critical system issues
- Partnered with IT, Marketing and Operations to detail requirements on system fixes and enhancements
- Provided business insights and prioritizations for reported incidents
08/1989 to 08/1996
Customer SpecialistWolters Kluwer － City , STATE
- Progressed to senior team member responsible for performing legal filings and associated business compliance services for Fortune 500 and AMLAW 100 clients
- Assessed and defined key customer needs and opportunities for growth; partnered with Sales/Technology to implement solutions
Education
1992
B.B.A: Management Office AutomationPace University － City, StateManagement Office Automation
Skills
- Six Sigma Black Belt
- Contextual Inquiry - Customer Needs Approach Principles
- ERP Software: JDEdwards E1
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Resume Overview
School Attended
- Pace University
Job Titles Held:
- Program Management Office, Director
- Director of Strategic Partnerships
- Senior Manager - Business Process Outsourcing
- Sr. Business Process Consultant/ Business Process Consultant
- Program Manager
- Desktop Product Manager/Senior Business Analyst
- Support Center Analyst
- Customer Specialist
Degrees
- B.B.A : Management Office Automation
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