Program Management Office, Director Resume Example Wolters Kluwer

PROGRAM MANAGEMENT OFFICE, DIRECTOR

Summary

Results driven leader with significant experience leading change- from business process outsourcing to M&A to strategic process re-engineering. Unique and well rounded experience spans management roles in operations, project management, process improvement, sourcing and technology solutioning.

Highlights

Global and strategic sourcing
Multi-unit operations management
Process improvement
Budgeting and forecasting

Systems implementation

Natural leader
Results-oriented
Unsurpassed work ethic

Accomplishments

Expanded market share to 51% through numerous business acquisitions
Designed and implemented offshore business model resulting in $15MM in operating cost reductions, leveraging Six Sigma principles
Created critical KPIs to monitor and drive performance across key business functions, resulting in 23% reduction in processing time while consistently maintaining quality scores in the upper 90 percent range
Managed multiple complex technology initiatives including ERP system and customer facing implementations

Experience

04/2012 to Current

Program Management Office, DirectorWolters Kluwer － New York, NY

Effected market share expansion to 51% through numerous business acquisitions
Managed newly acquired businesses and ensured full operational integration into our organization
Acted as the principal interface with key internal & external project stakeholders / groups (including GM and corporate executives)
Managed key initiatives throughout entire project lifecycles- key focus on M&A and business development strategies

Performed M&A due diligence and lead business integration planning and execution
Developed detailed work plans (SOW), project charters, project plans / schedules, project estimates, resource plans & status reports

Influenced and built consensus among diverse resource groups, while maintaining high employee engagement

09/2011 to 04/2012

Director of Strategic PartnershipsWolters Kluwer － New York, NY

Implemented new Strategic Partnership Program to grow on-demand and renewal revenue streams across 3 power brands
Maintained relations with existing affiliate and reseller partners, and grew both programs across all brands
Developed internal Sales Referral Program to maximize partner growth opportunities
Negotiated terms and legal agreements will all partners

01/2008 to 09/2011

Senior Manager - Business Process OutsourcingWolters Kluwer － New York, NY

Created critical KPIs to monitor and drive performance across business functions, resulted in 23% reduction in processing time; quality scores rose to the upper 90 percent range
Achieved NPV on initial global offshore teams of over $15MM
Implemented a global multi-sourcing vendor relationship to mitigate operational risks (vendor, geography)
Created new revenue streams leveraging global partner resources producing additional $3MM in revenue
Negotiated all vendor terms and contracts (MSA, SOW)
Surpassed volume, quality and turnaround time expectations within year one of each implementation
Managed budget and metrics for all BPO implementations

11/2002 to 01/2008

Sr. Business Process Consultant/ Business Process ConsultantWolters Kluwer － New York, NY

Utilized Six Sigma Black Belt skills to identify improvements to systems and operations processes
Assessed global servicing options and implemented 7 scalable bpo teams that served various business functions totaling 150+; Yielded $15MM cost savings while significantly increasing quality and turnaround time
Conducted regular executive stakeholder reviews to align on results and define future strategies
Post acquisition of new business, assessed integration options and implemented a streamlined and cost effective solution
Managed numerous national training efforts to support new process and system releases
Leveraged Contextual Inquiry skills to conduct customer interviews and defined product needs and system/process requirements

01/2000 to 11/2002

Program ManagerWolters Kluwer － New York, NY

Managed group of 7 program management resources ensuring coordination of development efforts within targeted budget and project schedules
Developed PMO to establish project governance in compliance with our CMMI methodology
Managed ERP System Implementation of JD Edwards OneWorld including configuration, development and implementation.

04/1997 to 06/2000

Desktop Product Manager/Senior Business AnalystWolters Kluwer － New York, NY

Provided Voice of the Customer and represented national business community-definiedbusiness requirements and software solutions to improve productivity
Led program management of various internal and external software application development initiatives
Defined business and systems needs to support new business offering CT Insurance Services; worked with Technology, Marketing and Operations and implemented simple yet elegant solution

08/1996 to 04/1997

Support Center AnalystWolters Kluwer － New York, NY

Provided internal call center support to address critical system issues
Partnered with IT, Marketing and Operations to detail requirements on system fixes and enhancements
Provided business insights and prioritizations for reported incidents

08/1989 to 08/1996

Customer SpecialistWolters Kluwer － New York, NY

Progressed to senior team member responsible for performing legal filings and associated business compliance services for Fortune 500 and AMLAW 100 clients
Assessed and defined key customer needs and opportunities for growth; partnered with Sales/Technology to implement solutions

Education

1992

B.B.A: Management Office AutomationPace University － New York, NYManagement Office Automation

Skills

Six Sigma Black Belt
Contextual Inquiry - Customer Needs Approach Principles
ERP Software: JDEdwards E1

Resume Overview

Companies Worked For:

Wolters Kluwer

School Attended

Pace University

Job Titles Held:

Program Management Office, Director
Director of Strategic Partnerships
Senior Manager - Business Process Outsourcing
Sr. Business Process Consultant/ Business Process Consultant
Program Manager
Desktop Product Manager/Senior Business Analyst
Support Center Analyst
Customer Specialist

Degrees

B.B.A : Management Office Automation

Program Management Office, Director Resume Example

Resume Score: 90%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes