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Program Management Analyst Associate Resume Example

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PROGRAM MANAGEMENT ANALYST ASSOCIATE
Highlights
Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Outlook, Microsoft SharePoint, Microsoft Project, Microsoft Visio, CMPRO, Internet Explorer, iOS, Adobe Photoshop, Oracle
Experience
Program Management Analyst Associate11/2013 to CurrentSAICPanama City Beach, FL
  • Assumed the role of Remote Minehunting System In-Service Engineering Agent (RMS ISEA) Standard Operating Procedure (SOP) Manager.
  • This critical role encompasses the responsibility of updating all SOPs and managing current statuses, ensuring all documents meet government standards, and ensuring the review and approval process meets A-Department standards.
  • Facilitated formal document reviews with stakeholders, adjudicated comments, and completed updates based on feedback.
  • Responsible for editing and formatting to produce final document deliverable.
  • Reviewed and proposed recommendations for improvement during document analysis.
  • Supported all proposed changes to maintenance procedures and tech manuals.
  • Provided customers with up to date information on all document revisions and redlines that flow through the project.
  • Provided support for Proposed Change Directive (PCD) workflow to for ISEA procedure changes that will affect the upcoming IETM revision.
  • This ensures all steps of the workflow are carefully routed to the appropriate Lead and that every detail of necessary change is captured, documented, and submitted.
  • Served as the RMS ISEA document and Objective Quality Evident (OQE) Configuration Manager (CM) in the CMPRO tool and support the project in catching up development testing (DT) data in CMPRO.
  • Gathered and recorded given OQE records and placed in CMPRO.
  • Created and managed ISEA Maintenance Tracking Form (MTF) and Man Hours Bingo for all work done on RMMV vehicles (1-10), Support Equipment (SE) and Spare Parts.
  • Managed Ad Hoc report to ensure all man hours and MTF data are captured, analyzed, and graphed for tracking and reporting purposes.
  • Created and managed Peculiar Support Equipment (PSE) Engineering Change Directive (ECP) Project Schedule to assist team in tracking and maintaining accurate timeline for major changes.
  • Served as Mission Package Integration Lab (MPIL) Scheduling Liaison.
  • Generated all MPIL SA assignments and lab verification schedules, prepare and update lab room requests and/or modifications as requested; assisted with billing cycles for MPIL usage; worked with customers by creating innovative solutions to meet customer challenges as needed; and applied analytical thinking to meet customer requirements and exceed their expectations.
  • Served as the critical support link on a team comprised of Navy Project Managers, Navy engineers, and SAIC support team members.
Research Analyst12/2012 to 12/2013Florida State University/Florida Center for Reading ResearchPanama City, FL
  • Used statistics, learning systems, and child language development including metalinguistic awareness and dialect awareness to assist development in comprehension and reading skill in student's age prekindergarten through fourth grade.
  • Disseminated information about research-based practices related to literacy instruction and assessment for children in pre-school through 12th grade.
  • Conducted applied research that has an immediate impact on policy and practices related to literacy instruction in Florida.
  • Provided technical assistance to Florida's schools and to the State Department of Education for the improvement of literacy outcomes in students from pre-K through 12th grade.
Office Receptionist/Medical Assistant08/2012 to 12/2012Gulf Coast Dermatology/Aqua Medical SpaPanama City, FL
  • Scheduled physician and spa patients while implementing proper procedures.
  • Educated patients on services.
  • Executed standard telephone procedure using appropriate customer service etiquette.
  • Confirmed patient's appointments.
  • Verified patient information by interviewing patient; recording medical history; confirming purpose of visit.
  • Saved physician's time by helping with office procedures such as laser surgeries and injections.
  • Secured patient information and maintaining patient confidence by completing and safeguarding medical records; completing procedure coding; keeping patient information confidential.
  • Counseled patients by transmitting physician's orders and questions about procedures.
  • Scheduled procedures by making arrangements with the physicians and physician assistants; verifying times with patients; preparing charts, pre-admission and consent forms.
  • Served and protected the dermatologist practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
Education
B.S: Public PolicyCurrentFlorida State University for Social SciencePublic Policy
Associate: Arts2014Gulf Coast State CollegeArts
Certifications
  • National American University Configuration Management CMII Basics Certification
  • Defense Acquisition University Fundamentals of Systems Acquisition Management ACQ101 Section 306
  • Emergency Management Institute FEMA Introduction to Incident Command System IS-00100.b
  • Emergency Management Institute FEMA Fundamentals of Emergency Management IS-00230.d
  • Additional Professional Activities: Office Fundraising Coordinator
Skills
Adobe Photoshop, Ad, billing, charts, Computer Experience, customer service, dermatologist, editing, forms, Fundraising, government, injections, instruction, Internet Explorer, laser, managing, Microsoft Excel, Office, Microsoft Outlook, Microsoft Power Point, Microsoft Project, Microsoft SharePoint, Microsoft Visio, Microsoft Word, Navy, Oracle, PCD, policies, coding, Quality, reading, recording, reporting, research, RMS, Scheduling, SOP, statistics, technical assistance, telephone, workflow
Additional Information
  • Security Clearances: Secret
  • U.S. Citizen? Yes 
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Resume Overview

Companies Worked For:

  • SAIC
  • Florida State University/Florida Center for Reading Research
  • Gulf Coast Dermatology/Aqua Medical Spa

School Attended

  • Florida State University for Social Science
  • Gulf Coast State College

Job Titles Held:

  • Program Management Analyst Associate
  • Research Analyst
  • Office Receptionist/Medical Assistant

Degrees

  • B.S : Public Policy Current
    Associate : Arts 2014

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Program Management Analyst Associate

SAIC

Panama City, Florida