Program Management Analyst Gs 7 Gs 13 resume example

Contribute to organizational strategic planning, resource planning and visioning activities.

Provide technical consultations to Federal‐sector clients concerning USA Staffing (USAS) functionality, as well as how to best utilize the USA Staffing product line to comply with a myriad of Federal employment laws, agency‐specific policies, union agreements, and modern business practices.

 

During my time in this position, and on a daily basis, I directly interact with the customer base regarding all facets of their HR talent acquisition system needs. The consultations can range anywhere from single phone calls and emails, to multi‐month projects that require regular interaction and coordination between myself and the customer stakeholders. Nearly all of these consultations with customers are unsupervised, and require quick, independent judgment to successfully diagnose and resolve issues.

I have been praised and awarded on numerous occasions by the agencies, both verbally and in‐writing and my performance evaluation display my strong expertise, commitment to customer service, professionalism and team work.

Troubleshooting and refining reporting products to better meet the customer’s objectives.  

Developing new reporting products and best practices to begin measuring a given HR program/initiative, such as quantifying the success of a new demonstration project via analytics.  

Analyzing metrics using Cognos, Excel, or Discoverer.

Implementing/Transitioning from one talent acquisition system to another. Technical training regarding the operation of USAS, Cognos, Excel, and Discoverer.

 

Apply expert knowledge of recruiting, staffing, and assessment regulations to provide strategic consulting and account management services to USA Staffing customers. Act as primary point of contact for license agreements, implementation support, basic user training coordination, continuing education via webinars, enhancement requests, and coordination of services with other OPM groups.

Develop standard operating procedures for new business processes and training materials that best meets client needs. Anticipate customer needs, identify business requirements, share best practices, and propose solutions.

Help HR managers and employees take advantage of automated recruiting through the use of the USA Staffing system by providing demonstrations on the use of the system and answering questions received on a daily basis. 

 

Test new system functionality prior to and after system deployments.   Conduct training on new system functionality. Lead customer transition planning initiatives. Provide technical support and suggest best HR practices.  

Develop and implement a wide range of internal and external customer communications to inform stakeholders of new developments, guide change management activities, and direct transition, implementation and decommission initiatives.      

Act as Product Owner for the Legacy USA Staffing system.

Act as a Product Manager for the Legacy decommissioning process.

 

Advised Federal agencies, staffing professionals, vendor system agents, and job seekers the best practices of the USAJOBS product line.

 

Attend weekly USAJOBS vendor meetings to discuss new system enhancements.

Coordinate system enhancements into the Legacy system. Test all enhancements and teach other employees of the new functionality.          

 

Write technical requirements for the developers to enhance the USA Staffing system.

Worked closely with Staffing Policy, Classification Policy, and Recruitment offices on major initiatives including advising agencies government-wide on recruitment and staffing best practices for competitive and non-competitive hiring.  Such as Administrative Law Judge and U.S. Deputy Marshall and Fed CDP. The Fed CDP project produced a mechanism that enabled IT professionals to apply for Federal IT positions in five occupational specialties.  Applicants were able to minimizes duplication of effort and the system eliminated questions that did not pertain to the applicant's situation and if rated sucessful the were automatically sent to an external vendor that supplied the specific speciality ability test. 

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Prepared and delivered end user training, management briefings, and marketing materials for all staffing systems Wrote technical requirements for web application developers.

I perform a variety of duties. I regularly work with Federal human resource customers and management to resolve complex automated human resources systems (information technology) issues. I have extensive experience in customer service and consulting; resolving issues for internal and external customers at all agency levels.   My career began using the MARS (Micro Automated Rating System). I have been immersed in the evolution of all the USA Staffing systems since it is was created. I taught USA Staffing to new users, and contributed to the development of system enhancements of the Citrix and Web versions. I have helped develop the requirements and tested virtually every aspect of the system. I played an integral part in the development of the ACWA Assessment Delivery System, Deferred rating process and converting old Infragistics software code into a new platform and implemented into USA Staffing. I was also heavily involved with the encryption of SSN and DOB within the system and Single Sign On. I have participated in and served as an integral part of moving this system from paper applications to electronic imaging (document uploads and faxes), bubble forms to scanable teleforms, paper applicant notifications to email notices, etc.

The Help Desk also serves as a conduit for users to request system enhancements. I review and research these requests and if appropriate recommend them for consideration as system enhancements. All enhancements require research, planning, functional requirements, development, and system testing prior to deployment.

I develop and write system functional requirements for USA Staffing and test new system development to assure it meets the functional specifications. I work closely with the Technical Support Group (TSG) to ensure system changes, fixes, and enhancements are effective and meet the needs of our user base.