PROGRAM ASSISTANT II AND COMMUNICATIONS SPECIALIST
15 years of experience as an Executive Assistant, Communications Specialist and Project Coordinator
Superior team player and technically strong person who has the capability to work with business users, project managers, team leads, architects and peers while helping to maintain a healthy
environment during project development
Exceptional problem analysis, use of judgment and ability to solve problems efficiently
Excellent written, communication and interpersonal skills
Strategic planning facilitation
Advanced Microsoft Office Suite and Google application skills
Possess the ability to take initiative in leader's absence
Extensive Research/Data Analytic skills
Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.
Colorado Department of Human Services - Office of Behavioral HealthDenver, COProgram Assistant II and Communications Specialist11/2014 to Current
Provides all aspects of executive administrative support such as calendar management, meeting coordination, database management, event planning, travel accommodations, financial reimbursement completion, editing, filing, and executive communications.
Acts as the administrative support staff lead for the office providing direction, facilitation, training and dissemination of all communications to all support staff.
Plans and coordinates logistics and materials for board meetings, committee meetings, and staff events.
Trains staff on the use of Google applications to include, Gmail, drive, sheets, forms, slides and hangouts.
Coordinates complex travel arrangements and reconciliation of expense reports.
Facilitates human resource functions to include resume screening, applicant selection, bi-annual and annual evaluations and resolution of grievances, and personnel matters.
Maintains monthly timesheets for Executive staff through Kronos.
Coordinates, schedules and maintains the Director's calendar and speaking engagements.
Serves as the office liaison between the Executive Management team and the Office of Behavioral Health staff.
Translates business priorities into implementable actions.
Works with the Attorney General's office to ensure that the executive team is following all laws, regulations and other applicable obligations.
Designed and maintains office website using Google sites.
Developed and manages office-wide and external stakeholder communication strategies.
Conducts research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
Disseminates all office and mental health institute communication.
Conducts final editing and formatting of all communications to leave the Office of Behavioral health to include; legal responses, CORA requests, talking points, letters, grants, rules and statutes and all clearance items.
Communicates strategies, concepts and creative initiatives with authority, credibility and clarity, building consensus and agreement for creative approvals.
Prioritizes workflow and manages schedules to deliver completed projects within deadlines
Manages all day to day operation of the office in the Director's absence.
State of Colorado - Governor's Office of Information TechnologyDenver, COExecutive Assistant to the Executive Leadership Team/Training Administrator06/2012 to 11/2014
Provided administrative, technical, and project-based support to the members of the Executive Leadership Team (ELT).
Handled a wide range of administrative and executive support related tasks while working independently with little or no supervision.
Acted as the Governor's Office of Information Technology Skillport training administrator.
Stayed well organized and flexible while providing high-level administrative support by conducting research, preparing statistical reports, assisting with special projects, handling information requests, and performing clerical and other administrative functions, such as preparing correspondence, booking travel, ordering supplies, receiving visitors, arranging conference calls, and scheduling and preparing for meetings.
Provided support to the Secretary of Technology and Chief Financial Officer.
Completed invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, and presentation software.
Provided travel-related support, including flight, hotel, and transportation arrangements, completing conference registrations, and preparing and submitting reimbursement requests.
Coordinated conference room and conference bridge reservations.
Coordinated requests for and maintenance of ELT office, electronic, and computer equipment.
Developed office administration process for coordinating critical matters of the ELT, ensuring all are appropriately prioritized and addressed while keeping sensitivity and agency impact in mind as well as balancing various interests.
Determined the design of meeting materials and the format in which meeting notes are taken.
Made recommendations to ensure successful event planning.
Supported the ELT with special projects to include the Development and design of various reports and strategic documents; supporting the Communications Team with management and administration of the OIT website and the development of internal and external communications; process improvement Makes recommendations on the best course of action to achieve project goals and objectives.
Managed the eleven frequently changing executive calendars.
Created expense reports, budgets, travel expenses, reimbursements and filing systems.
Conducted research to prepare, gather and proof briefing materials, agendas, scorecard and operation review materials.
Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Supported the human resources department in the annual employee review process to manage performance merit increases.
Researched, proposed and implemented vendor services to decrease costs to the organization.
Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Simplified ComplexitiesLittleton, COOwner06/2011 to Current
Completes a wide array of virtual administrative tasks to include, calendaring, email maintenance and response, spreadsheet development, website creation and maintenance, business development, editorial services, travel accommodations, PowerPoint presentation, Google services and more,
Analyzed industry trends and compiled market research data to design a strategic plan.
Prospects to obtain new accounts while maintaining relationships with existing accounts.
Prepares income statements and balance sheets and projected cash flow.
Optimizes the Simplified Complexities website and the main company blog to boost traffic to the sites.
Accutrend Data CorporationGreenwood Village, COExecutive Assistant/Marketing Developer06/2010 to 04/2013
Directly supported CEO/Vice President in managing operation workflow.
Oversaw implementation of new CRM which resulted in more cost-effective service.
Assisted in plan and physical design of SQL database and initiation of implementation database code objects including stored procedures and views.
Built and maintained SQL scripts, indexes, tables, temp files and queries for data analysis and extraction.
Performed quality assurance and testing of SQL server environment.
Worked as a liaison with business stakeholders, application developers, and production teams across functional units to identify business needs and solution options.
Ensured best practices were applied and integrity of data maintained through security, documentation, and change management.
Helped create process logging and monitoring tools, integrity reports and mapping tools.
Assisted in the development, execution and maintenance of disaster recovery plans for all data services.
Liaised with project management and development teams to identify and implement reporting, control and automation opportunities to improve overall access to information.
Assisted in training of Database management for new SQL Server.
Developed web-based instructional materials and teaching aids.
Improved office functionality by compiling monthly trending reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Created PowerPoint presentations for business development.
Prepared all correspondence for software and hardware contracts with a solid understanding of legal usage, spelling, grammar, and punctuation.
Prepared detailed statistical reports in MS Excel to track the progress of weekly, monthly and quarterly targets.
Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research, and development.
Maintained social media sites.
Served as the corporate liaison between the finance, IT and marketing/sales departments.
Created individual and departmental job descriptions.
Entered and assigned new leads using CRM tools.
Cultivated and managed relationships with key clients, vendors and community partners.
Collaborated with designers and the editorial team on marketing materials.
Managed project deadlines and monitored milestones through completion stage.
Proofed and approved production and printing drafts of promotional materials.
Sprint Nextel CorporationEnglewood, CONational Sales Support - Subject Matter Expert01/2008 to 06/2010
Handled inbound escalated calls for PDA/Smartphone's, Aircards and laptops for troubleshooting (Tier3)
Prepared required service tickets based on technical findings.
Worked with ISP's to create email accounts on various devices.
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Worked as a subject matter expert to train employees by providing extensive knowledge of computer systems and policies.
Effectively managed a high-volume of inbound and outbound customer calls.
Initiated operation improvements to improve overall call center productivity.
Met or exceeded service and quality standards during each review period.
EchoStar CorporationLittleton, COAccount Specialist for Executive Dispute Resolution-Better Business Bureau/Attorney Generals Office 11/2004 to 01/2008
Managed escalated Better Business Bureau and Attorney General complaints through direct customer contact and various internal departments.
Assessed, delegated and implemented judgment based decisions to resolve claims.
Provided support and managed specific customer accounts to resolve escalated issues with a strong focus on customer retention.
Provided Quality assurance monitoring.
Offered business ideas to improve quality customer care and departmental operations.
Consistently recognized as a top producer providing exceptional customer care; managing up to 50 claims daily with a minimum of 85% client positive resolution.
Provided one on one assistance to individuals requesting technical support and resolution of other customer issues.
Lead a technical team of 15 while promoting development and increasing productivity.
Identified chronic customer issues by creating and maintaining customer complaint log.
Referred unresolved customer grievances to designated departments for further investigation.
Target CorporationThornton, COLogistics/HR Team Leader01/1996 to 11/2004
Seven years' management and HR experience in a leading establishment.
Directed a team of 30 sales associates in a high volume retail environment.
Extensive experience in employee recruitment, retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.
Assisted in annual budget development; assumed accountability for stores Profit and Loss Reports.
Oversaw ordering, scheduling, and inventory levels.
Acted in the absence of store manager, effectively owning increased responsibility.
Recruited manager trainees via in-house job postings, advertising campaigns, and job fairs.
Updated training manuals; coordinated and oversaw internal training courses.
Maintained knowledge of changing labor and safety regulations.
Reviewed, updated and presented wage and salary structures.
Expanded recognition programs.
Coordinated and published informative and morale-building monthly employee newsletters.
Minimized damage and repair costs through careful management and preventative maintenance.
Took corrective action in the case of accidents and delays to minimize extra expenses.
Bachelor of Science:Computer ScienceWestern Governor's University, Salt Lake City, UTComputer Science
High School Diploma1996Warren Tech, Lakewood, CO
Operating System: Windows 2000, Windows XP, Windows Vista, Windows 7 Software: MS Office, Microsoft Excel, Microsoft Word, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express, Microsoft Exchange, Photoshop, Visio Editing Tools: Microsoft Visual Studio, Macromedia Dreamweaver, Google
FrontPageGraphics Tools: Adobe Photoshop, Adobe PageMaker, WordPress, Google Sites, Adobe Pro XI
Hardware: PC, Laser/Inkjet printer, LAN set up, Wireless set up, VPN, scanner/copiers, fax, servers, VoIP, networking and telecommunication devices Other: Kronos, Core