program assessment impact analyst grant manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Talented Program Analyst driven to contribute useful information to strategic decision making and program planning with effective data analysis. Proficient in various computer software and offering 7+ years of experience in program management and over 10 years in customer service to the Alcohol Strategy & Operations role at DoorDash. Highly organized, efficient and detail-oriented professional.

  • MS Office Suite
  • Power Query
  • Pivot Tables
  • Onboarding
  • Business Process Improvement
  • Development & Training
  • Project Management
  • Risk Analysis
  • Strong Communication and Interpersonal Skills
  • Organization and Time Management
  • Quality Assessments
  • Customer Identification and Qualification
Work History
Bowie State University City, STATE,
  • Created and led workshops, seminars, and high-impact events to cultivate value-added partnerships, recruit talent, oversaw onboarding new Activity Directors and employees, and empower and encourage the next generation of change agents
  • Adapted curriculum and course material to accommodate needs of workshop attendees with exceptionalities to provide inclusive learning environment
  • Exceeded 30% operational efficiency goal that boosted revenue generation, streamlined brand messaging and operational logistics by using strategic thinking and planning to create novel strategies that enhanced productivity and performance
  • Coordinated, developed, and facilitated five retreats, over 15 team-building workshops, and numerous meetings with faculty, staff, & executive administrative departments that employed relationship-oriented approach to leadership yielding high activity retention rate. Achieving a 98% training satisfactory score rating for training material, knowledge, and presentation
  • Successfully managed over $15 million dollars in federal grant money funding 25 activities. Using data-driven strategic planning to prepare grant updates, reports, control budgets, forecast expenditures, review assessments, implement grant objectives and track key milestones
  • Effectively engaged and communicated with administration, faculty, staff & students to determine activity goals & objectives, scholarship opportunities, and prospective grant funding activities, and recommended actions that improved student and faculty experience based on complex issues and analyzed surveys
Allegheny County Parks City, STATE,
  • Headed daily operations, managing workflow of office staff to ensure accurate processing of transactions and correct completion, submission, and filing of paperwork/applications increasing customer support through metrics and performance
  • Remediated data integrity and user procedural issues in collaboration with Administration team
  • Collaborated with Administration and Facility Managers to prepare profit & loss through data analysis and develop improvement plans
  • Oversaw grant budget of $800,000.00 to improve and implement technological advancements for wifi connectivity amongst 9 county parks.
  • Generated ad-hoc reports for review by management and public in collaboration with statistical partners
  • Liaised between departments and Division of Computer Service on all hardware, telecommunications, systems support, and networking issues and facilitated communication between internal departments to allocate additional resources to projects
  • Within three months, yielded $13K in state fund savings by revising and drafting improved refund and event policies
  • Recommended and implemented process enhancements to senior management following in-depth analysis of existing procedures in offices/facilities
  • Developed & authored 40+ new daily Standard Operating Procedures deployed across all internal departments.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
CENTRAL PROCESSOR, 10/2014 - 12/2017
  • Supported members of executive team promptly and accurately updating and maintaining internal client database and administrative duties
  • Improved office efficiency by implementing electronic filing system which introduced additional time-saving measures
  • Spearheaded development and training of newly recruited employees on day-to-day SOPs and computer software.
  • Garnered expertise in database systems to track client/customer information, file confidential records and document financial reports., Supported members of executive team by promptly and accurately updating and maintaining internal client database and administrative duties
Bachelor of Science: Sociology, Chinese, English Language & Literature, Expected in 05/2013
Savannah State University - Savannah, GA
Status -
Foreign Exchange: Chinese Language & Literature, Expected in 07/2011
Jiujiang University - Jiujiang, China,
Status -
  • Certified SCRUM Master, SCRUM Alliance - June 2022
  • Hogan Assessment Certification, Hogan Assessment Systems - Feb 2022
  • Title IX Sexual Harassment Prevention Trainer, University System of Maryland - Feb 2021

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Resume Overview

School Attended

  • Savannah State University
  • Jiujiang University

Job Titles Held:



  • Bachelor of Science
  • Foreign Exchange

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