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program assessment impact analyst grant manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Talented Program Analyst driven to contribute useful information to strategic decision making and program planning with effective data analysis. Proficient in various computer software and offering 7+ years of experience in program management and over 10 years in customer service to the Alcohol Strategy & Operations role at DoorDash. Highly organized, efficient and detail-oriented professional.

Skills
  • MS Office Suite
  • Power Query
  • Pivot Tables
  • Onboarding
  • Business Process Improvement
  • Development & Training
  • Project Management
  • Risk Analysis
  • Strong Communication and Interpersonal Skills
  • Organization and Time Management
  • Quality Assessments
  • Customer Identification and Qualification
Work History
PROGRAM ASSESSMENT/ IMPACT ANALYST & GRANT MANAGER, 03/2020 - 07/2022
Bowie State University City, STATE,
  • Created and led workshops, seminars, and high-impact events to cultivate value-added partnerships, recruit talent, oversaw onboarding new Activity Directors and employees, and empower and encourage the next generation of change agents
  • Adapted curriculum and course material to accommodate needs of workshop attendees with exceptionalities to provide inclusive learning environment
  • Exceeded 30% operational efficiency goal that boosted revenue generation, streamlined brand messaging and operational logistics by using strategic thinking and planning to create novel strategies that enhanced productivity and performance
  • Coordinated, developed, and facilitated five retreats, over 15 team-building workshops, and numerous meetings with faculty, staff, & executive administrative departments that employed relationship-oriented approach to leadership yielding high activity retention rate. Achieving a 98% training satisfactory score rating for training material, knowledge, and presentation
  • Successfully managed over $15 million dollars in federal grant money funding 25 activities. Using data-driven strategic planning to prepare grant updates, reports, control budgets, forecast expenditures, review assessments, implement grant objectives and track key milestones
  • Effectively engaged and communicated with administration, faculty, staff & students to determine activity goals & objectives, scholarship opportunities, and prospective grant funding activities, and recommended actions that improved student and faculty experience based on complex issues and analyzed surveys
BUSINESS, APPLICATIONS ANALYST, 12/2017 - 03/2020
Allegheny County Parks City, STATE,
  • Headed daily operations, managing workflow of office staff to ensure accurate processing of transactions and correct completion, submission, and filing of paperwork/applications increasing customer support through metrics and performance
  • Remediated data integrity and user procedural issues in collaboration with Administration team
  • Collaborated with Administration and Facility Managers to prepare profit & loss through data analysis and develop improvement plans
  • Oversaw grant budget of $800,000.00 to improve and implement technological advancements for wifi connectivity amongst 9 county parks.
  • Generated ad-hoc reports for review by management and public in collaboration with statistical partners
  • Liaised between departments and Division of Computer Service on all hardware, telecommunications, systems support, and networking issues and facilitated communication between internal departments to allocate additional resources to projects
  • Within three months, yielded $13K in state fund savings by revising and drafting improved refund and event policies
  • Recommended and implemented process enhancements to senior management following in-depth analysis of existing procedures in offices/facilities
  • Developed & authored 40+ new daily Standard Operating Procedures deployed across all internal departments.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
CENTRAL PROCESSOR, 10/2014 - 12/2017
BDO, USA City, STATE,
  • Supported members of executive team promptly and accurately updating and maintaining internal client database and administrative duties
  • Improved office efficiency by implementing electronic filing system which introduced additional time-saving measures
  • Spearheaded development and training of newly recruited employees on day-to-day SOPs and computer software.
  • Garnered expertise in database systems to track client/customer information, file confidential records and document financial reports., Supported members of executive team by promptly and accurately updating and maintaining internal client database and administrative duties
Education
Bachelor of Science: Sociology, Chinese, English Language & Literature, Expected in 05/2013
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Savannah State University - Savannah, GA
GPA:
Status -
Foreign Exchange: Chinese Language & Literature, Expected in 07/2011
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Jiujiang University - Jiujiang, China,
GPA:
Status -
Certifications
  • Certified SCRUM Master, SCRUM Alliance - June 2022
  • Hogan Assessment Certification, Hogan Assessment Systems - Feb 2022
  • Title IX Sexual Harassment Prevention Trainer, University System of Maryland - Feb 2021
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Resume Overview

School Attended

  • Savannah State University
  • Jiujiang University

Job Titles Held:

  • PROGRAM ASSESSMENT/ IMPACT ANALYST & GRANT MANAGER
  • BUSINESS, APPLICATIONS ANALYST
  • CENTRAL PROCESSOR

Degrees

  • Bachelor of Science
  • Foreign Exchange

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