program analyst special assistant resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated and compassionate healthcare professional with five years' experience working in fast-paced healthcare environments. Successful at adapting to changing conditions and efficiently learning new processes. Some business process knowledge includes training, finance, facilities, inventory control, business strategy, strategic planning and various operational processes. Highly specialized skills in management, customer service, case investigation, problem resolution, and process improvement. Passionate about advocacy, community development and outreach. MBA focused in Health Care Administration/Management from Baker College.

  • Medical Terminology
  • Prioritization
  • Microsoft Office
  • Coordination
  • Self-starter
  • Analyzing
  • Organizing
  • Data collection
  • Listening attentively
  • Strong interpersonal ability
  • Time management
  • Quality assurance
  • Customer satisfaction
  • Process improvement
  • Problem resolution
Work History
Program Analyst (Special Assistant), 01/2022 to Current
Ascension HealthBixby, OK,
  • Monitored functional e-mail box(es); screened e-mails for critical messages that required attention from team leadership.
  • Assisted leadership with responses to communication inquiries.
  • Arranged meetings and conferences and kept minutes of records and action items; tracked action items as required.
  • Attended meetings, took notes for leadership, and disseminated notes as directed.
  • Maintained and reported on status of documents and action items that required attention and action.
  • Assisted with communication clearance and familiarity with emergency response clearance processes.
  • Participated in response meetings and contributed to reports and other feedback mechanisms as appropriate.
  • Set-up administrative procedures for assigned teams/leaders; set-up and maintained file systems, including share drive and SharePoint systems.
  • Made and scheduled appointments as self and on behalf of leadership.
  • Managed executive leadership calendar(s); resolved competing appointments amongst leadership team, chief of staff, other leads.
  • Coordinated with other executive assistants and special assistants to schedule, coordinate critical meetings, and inform leadership of scheduling changes.
  • Kept Team e-mail groups and meeting attendees up to date; composed correspondence, reports, memos, and presentations for IM leadership.
  • Ensured that requests for action or information were relayed to the appropriate staff member; interpreted requests and made sure information was furnished in a timely manner.
  • Placed, logged, and tracked all Covid-19 test kit and PPE orders for the Border and Safe Haven sites.
  • Submitted requests for A/V support services, supply purchases, and facility services to appropriate CDC offices and contacts.
  • Completed other responsibilities specific to assigned team(s)/leader(s) (e.g. drafting Daily Updates for country support team).
  • Prepared travel orders for surge site accessors.
  • Assisted in recruiting and training of new employees.
  • Scheduled interviews and maintained records of contact with job candidates.
  • Assisted with the onboarding of new staff (box access, meeting invitations, mailbox instructions, etc).
  • Ensured that staffing requests were correctly reflected in the CDCR export.
  • Tracked staffing needs.
  • Performed other assigned duties as needed.
Covid-19 Case Investigator, 08/2020 to 01/2022
Rural KingFrankfort, IN,
  • Understood the Case Investigation, testing, and Contact Tracing process in the context of a pandemic.
  • Called and conducted interviews with people with a positive test for COVID-19 to provide instructions and gather information, which was input to the digital system SendSS.
  • Identified close contacts of cases and input to the digital system MTX.
  • Responded to common questions and provided information/recommendations regarding isolation.
  • Communicated with cases in a professional and empathetic manner.
  • Collected information on symptoms during the call and recorded into the digital system.
  • Coordinated with Care Resource Coordinators when necessary, to refer cases to local support resources.
  • Exhibited critical thinking during interviews to identify trends, gather additional information, and escalate any risks where necessary.
  • Informed the proper team to conduct further investigation of possible case outbreaks.
  • Understand daily workflow and collaborate across the team.
  • Role required performing additional COVID-19 response related activities on weekends and other nontraditional hours.
Provider Relations Specialist, 01/2018 to 03/2020
CorVel CorporationCity, STATE,
  • Responded to medical provider and insurance adjuster's inquiries within 1 business day, whether by phone, email or fax.
  • Processed provider appeals received by phone, email, fax or mail and open's re-evaluations.
  • Maintained the provider relations inquiry log, accurately tracking all incoming calls.
  • Processed various bills for claims submitted by providers and adjusters to ensure medical bills were compliant with state regulations, injuries reported were related to claims and insurance information was accurate and active within the time frame of reported claim.
  • Reevaluated and reprocessed medical bills with Medical Case Managers and Certified Professional Coders.
  • Maintained current knowledge of MI, MN and GA State Guidelines as well as department procedures.
  • Kept management team apprised of noted trends and issues in bill audits that might affect customer satisfaction.
  • Sent faxes via Eskar On Demand data base system.
  • Oversaw Workers Compensation emails and bills.
  • Delegated tasks to different bill review analyst.
  • Assigned Capture Center Specialists new health claims to process.
  • Escalates complex or sensitive issues to manager as appropriate.
  • Other assigned duties.
Assistant Store Manager Trainee, 05/2017 to 01/2018
Walgreen CoCity, STATE,
  • Monitored and analyzed the customer service provided by team members.
  • Offered feedback and coaching.
  • Greeted customers and clinic patients, and offered assistance with products and services.
  • Resolved customer complaints and helped respond to customers' special needs.
  • Supervised operation of the store and team members, opening/closing/changing shifts, and task delegation to team members.
  • Supervised the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
  • Learned to analyze inventory trends and supervise inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
  • Supervised receiving, stocking, pricing, returning, and transferring of merchandise.
  • Ensured that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
  • Supervised operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.
  • Maintains knowledge of all computer and technology systems and software (e.g. Registers, StoreNet, etc.)
  • Ensures response to all systems problems by contacting information technology support and seeking solutions.
  • Completed special assignments and other tasks as assigned, including assisting team members as needed.
  • Received exposure to analysis of financial and performance data for the store, pharmacy and clinic.
  • Reviewed and analyzed asset protection data and developed and implemented action plans to reduce loss.
MBA: Healthcare Management, Expected in 08/2021 to Baker College - Clinton Township, MI,
Bachelor of Science: Health Services Administration, Expected in 12/2018 to Baker College - Clinton Township, MI,

GPA: 3.6, Dean's List

  • Member, Baker College Business/Human Resource Management Club, 2018 to Current
  • Member, Society for Human Resource Management, 2018 to Current
  • Member, Detroit SHRM (Society for Human resource Management), 2018 to Current

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Resume Overview

School Attended

  • Baker College
  • Baker College

Job Titles Held:

  • Program Analyst (Special Assistant)
  • Covid-19 Case Investigator
  • Provider Relations Specialist
  • Assistant Store Manager Trainee


  • MBA
  • Bachelor of Science

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