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Program Analyst, Patient Safety Resume Example

Resume Score: 80%

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PROGRAM ANALYST, PATIENT SAFETY
Summary

To utilize 15 years of corporate and federal administrative professional and executive experience including, but not limited to policy, procedure, logistics, budget, human resources, and work flow processes to manage all aspects of administrative functions of a health care department. Experienced Program Analyst successful at reviewing and validating data, conducting complex reviews and assessing program operations. Specializing in managing ongoing program evaluations and excited to pursue professional growth and advancement at [Company Name]

Skills
  • Microsoft Word
  • Power point
  • Access
  • Outlook
  • Excel
  • VISTA
  • CPRS
  • 10-key
  • Printers (Officejet, Laserjet, and networked)
  • Fascimile
  • 10-key, Power point, Written
  • Administrative, PowerPoint, Articles
  • Approach, Microsoft Word
  • Agency, Natural gas
  • Brochures, Networks
  • Budget, Office manager
  • Call Center, Personnel
  • Clerical, Photography
  • CPR, Police
  • Customer Service, Policies
  • Documentation, Presenter
  • Special events, Printers
  • Senior management, Processes
  • Forth, Public Relations
  • Fundraising, Publications
  • Government, Reconciling
  • Human Resources Management, Sales
  • Leadership, Statistics
  • Letters, Supervisory
  • Logistics, Supervisor
  • Director, Technical
  • Managing, Support
  • Marketing, Technical support
  • Materials, Telecommunication
  • Meetings, Telephone
  • Mentor, Phone
  • Access, Training programs
  • Excel, Video
  • Office, VISTA
  • Outlook, Website
  • [Type] analysis experience
  • Process improvement
Experience
Program Analyst, Patient Safety
Shreveport, LAOverton Brooks VA Medical Center/Sep 2017 to Current
  • Studied complex data sets and systems to identify positive trends and successful programs.
  • Documented company organization in multimedia presentations to explain organizational structure.
  • Identified opportunities for productivity increases through deconstruction of analyses and reports.
  • Provided input on key decisions and strategic plans by evaluating ongoing program data.
  • Created customer-facing reports and documents to maximize transparency.
  • Proposed cross-functional strategies to improve cross-company communication.
  • Completed quality assurance reviews to assess accuracy of data and validate results.
  • Performed in-depth analysis to help solve diverse problems with program implementation and operations.
  • Collected, tracked and evaluated current business and market trend data.
  • Provided daily updates to project managers, foremen and contractors on safety behaviors and operational enhancements.
  • Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.
  • Worked effectively with multiple contractors at various sites providing safety training for employees.
  • Performed research and analyzed content of records to make disclosure determinations.
  • Collaborated with [Job Title] to integrate analysis techniques, resulting in improved project efficiency.
  • Devised new and improved records management programs to organize and protect data.
  • Researched and led investigations into various areas to drive improvements and devise new processes.
Executive Assistant to the Medical Center Director
Shreveport, LAOverton Brooks VA Medical Center/Aug 2014 to Sep 2017
  • Oversaw special event calendars for [Type] group, factoring in availability and expected operational demands to keep workloads in balance.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Handled and distributed all incoming and outgoing mail for [Number]-member executive team.
  • Approved travel expenses and reimbursement requests from managers and other administrative support professionals.
  • Collaborated with senior leadership to support new projects including [Type] and [Type].
  • Coordinated customer-facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Managed master [Type] calendar for [Number] personnel.
  • Facilitated accurate schedule management and event coordination for senior leadership.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Served as point of contact for data acquisition and research.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Liaised between [Job title] and clients regarding client accounts and new business.
  • Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
  • Revised and maintained master calendar for client appointments.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Organized and scheduled [Timeframe] meetings with global executives using video teleconference.
  • Orchestrated Board of Directors meetings and created agendas and meeting materials.
  • Conceived, prepared and launched special projects to support [Type] program.
  • Conducted required research, documentation and reports for executive team, board members and stakeholders.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Executive Assistant to the Associate/Assistant Medical Center Directors
Shreveport, LAOverton Brooks VA Medical Center/Dec 2010 to Aug 2014
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Scheduled and administered [Number][Timeframe] portfolio reviews.
  • Served as point of contact for data acquisition and research.
  • Addressed and responded to incoming correspondence.
  • Oversaw executive schedules for team of [Number][Industry] leaders.
  • Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
  • Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
  • Liaised between [Job title] and clients regarding client accounts and new business.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Developed and provided ongoing tracking to division-wide customer complaints for annual government audits.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel to [Location] and [Location].
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Public Affairs Assistant
Shreveport, LAOverton Brooks VA Medical Center/Jul 2006 to Sep 2010
  • (Education and Training Service) 40 hours per week.
  • Cultivated network of [Number] media and communications professionals to maintain strong partnerships, secure positive coverage and facilitate quick dissemination of information.
  • Handled all delegated tasks, including [Task] and [Task].
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Master's Degree: Business AdministrationEast Texas Baptist UniversityDec 2015Marshall, TX

GPA: 3.8

Bachelor's Degree: Business AdministrationWiley CollegeDec 2008Marshall, TX

GPA: 3.6

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Resume Overview

Companies Worked For:

  • Overton Brooks VA Medical Center

School Attended

  • East Texas Baptist University
  • Wiley College

Job Titles Held:

  • Program Analyst, Patient Safety
  • Executive Assistant to the Medical Center Director
  • Executive Assistant to the Associate/Assistant Medical Center Directors
  • Public Affairs Assistant

Degrees

  • Master's Degree : Business Administration
    Bachelor's Degree : Business Administration

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