Program Analyst Patient Safety resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
To utilize 15 years of corporate and federal administrative professional and executive experience including, but not limited to policy, procedure, logistics, budget, human resources, and work flow processes to manage all aspects of administrative functions of a health care department. Experienced Program Analyst successful at reviewing and validating data, conducting complex reviews and assessing program operations. Specializing in managing ongoing program evaluations and excited to pursue professional growth and advancement at [Company Name]
Skills
Microsoft Word
Power point
Access
Outlook
Excel
VISTA
CPRS
10-key
Printers (Officejet, Laserjet, and networked)
Fascimile
10-key, Power point, Written
Administrative, PowerPoint, Articles
Approach, Microsoft Word
Agency, Natural gas
Brochures, Networks
Budget, Office manager
Call Center, Personnel
Clerical, Photography
CPR, Police
Customer Service, Policies
Documentation, Presenter
Special events, Printers
Senior management, Processes
Forth, Public Relations
Fundraising, Publications
Government, Reconciling
Human Resources Management, Sales
Leadership, Statistics
Letters, Supervisory
Logistics, Supervisor
Director, Technical
Managing, Support
Marketing, Technical support
Materials, Telecommunication
Meetings, Telephone
Mentor, Phone
Access, Training programs
Excel, Video
Office, VISTA
Outlook, Website
[Type] analysis experience
Process improvement
Experience
Program Analyst, Patient Safety, 09/2017 to Current Overton Brooks VA Medical Center – City, STATE,
Studied complex data sets and systems to identify positive trends and successful programs.
Documented company organization in multimedia presentations to explain organizational structure.
Identified opportunities for productivity increases through deconstruction of analyses and reports.
Provided input on key decisions and strategic plans by evaluating ongoing program data.
Created customer-facing reports and documents to maximize transparency.
Proposed cross-functional strategies to improve cross-company communication.
Completed quality assurance reviews to assess accuracy of data and validate results.
Performed in-depth analysis to help solve diverse problems with program implementation and operations.
Collected, tracked and evaluated current business and market trend data.
Provided daily updates to project managers, foremen and contractors on safety behaviors and operational enhancements.
Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
Conducted record searches and coordinated with other units on procedural problems involving complex cases.
Worked effectively with multiple contractors at various sites providing safety training for employees.
Performed research and analyzed content of records to make disclosure determinations.
Collaborated with [Job Title] to integrate analysis techniques, resulting in improved project efficiency.
Devised new and improved records management programs to organize and protect data.
Researched and led investigations into various areas to drive improvements and devise new processes.
Executive Assistant to the Medical Center Director, 08/2014 to 09/2017 Overton Brooks VA Medical Center – City, STATE,
Oversaw special event calendars for [Type] group, factoring in availability and expected operational demands to keep workloads in balance.
Executed special objectives and projects in response to executive team and board member requests.
Handled and distributed all incoming and outgoing mail for [Number]-member executive team.
Approved travel expenses and reimbursement requests from managers and other administrative support professionals.
Collaborated with senior leadership to support new projects including [Type] and [Type].
Coordinated customer-facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
Updated and implemented administrative and executive support policy changes and monitored effects.
Managed master [Type] calendar for [Number] personnel.
Facilitated accurate schedule management and event coordination for senior leadership.
Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
Served as point of contact for data acquisition and research.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Liaised between [Job title] and clients regarding client accounts and new business.
Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
Revised and maintained master calendar for client appointments.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
Organized and scheduled [Timeframe] meetings with global executives using video teleconference.
Orchestrated Board of Directors meetings and created agendas and meeting materials.
Conceived, prepared and launched special projects to support [Type] program.
Conducted required research, documentation and reports for executive team, board members and stakeholders.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Executive Assistant to the Associate/Assistant Medical Center Directors, 12/2010 to 08/2014 Overton Brooks VA Medical Center – City, STATE,
Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Scheduled and administered [Number][Timeframe] portfolio reviews.
Served as point of contact for data acquisition and research.
Addressed and responded to incoming correspondence.
Oversaw executive schedules for team of [Number][Industry] leaders.
Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
Liaised between [Job title] and clients regarding client accounts and new business.
Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
Developed and provided ongoing tracking to division-wide customer complaints for annual government audits.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel to [Location] and [Location].
Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Public Affairs Assistant, 06/2006 to 08/2010 Overton Brooks VA Medical Center – City, STATE,
(Education and Training Service) 40 hours per week.
Cultivated network of [Number] media and communications professionals to maintain strong partnerships, secure positive coverage and facilitate quick dissemination of information.
Handled all delegated tasks, including [Task] and [Task].
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Created agendas and communication materials for team meetings.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Master’s Degree: Business Administration, Expected in 12/2015 East Texas Baptist University - Marshall, TX, GPA:
GPA: 3.8
Bachelor’s Degree: Business Administration, Expected in 12/2008 Wiley College - Marshall, TX, GPA:
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Resume Overview
School Attended
East Texas Baptist University
Wiley College
Job Titles Held:
Program Analyst, Patient Safety
Executive Assistant to the Medical Center Director
Executive Assistant to the Associate/Assistant Medical Center Directors