Experienced leader with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Customer-focused professional focused on building positive/interactive relationships with a diverse range of clients.
1800 G Street NW Washington, DC
Supervisor's Name: Dr. Nilijah Carter • Phone Number: 202-461-1462
Number of Hours Worked Per Week: 40+
Salary: $90,000 GS-13 Step 1
Summary: Led learning enhancement classes focused on improving academic and people skills needed for success in the workforce. Answered employee questions regarding data integrity and resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Identified staff vacancies and recruited, interviewed and selected applicants.
Selected as a Challenge Training Instructor in 2010 and 2013 at the VBA Academy serving new hires. Designed and presented an entertaining and personable learning environment for students within small groups and individual classroom activities based on need. Prepared daily lesson plans and activities, and encouraged students to share information and collaborate with peers. Interacted with students to keep them engaged, and encouraged student development of classroom group dynamics?
Developed and maintained effective relationships with staff and coordinators at the Georgia VA Medical Center Women's Wellness Clinics, the Military Sexual Trauma Center, and local military installations. Provided assistance to female veterans within the State of Georgia, delivering support in benefits claims involving post-traumatic stress disorder due to personal trauma. Collaborated with central office leaders and various VBA women's veteran coordinators to engage in training on managing sensitive cases. Coordinated monthly women's veteran events at the Georgia VA Medical Centers. Compiled statistical data for special reports and handled daily inquiries. Recorded and filed patient data and medical records with the highest level of confidentiality.
1700 Clairmont Road Decatur, GA 30033
Supervisor's Name: Bobby Norton • Phone Number: 404-929-5641
Number of Hours Worked Per Week: 40+
Salary: $64,000 GS-11 Step 3
Engaged in analysis, arrived at conclusions and prepared documentation for veterans regarding disability benefits and claims adjudication processes. Directly managed a claims inventory and associated databases, reconciling files daily, weekly and monthly. Coordinated annual "VA Family Day" event which consisted of each employee bringing family members as well as developed several K-12 children activities
Supervisor's Name: Stacey West • Phone Number: 404-252-7979
Number of Hours Worked Per Week: 40
Salary: $11.00 per hour
Answered telephones and emails, reconciling orders and shipping documents to ensure optimal customer service. Created and designed invitations for children's events, special occasions and individual parties/functions, and prepared orders with complex graphic requirements/methods/techniques using Adobe Photoshop and QuarkXpress. Identified and resolved issues within orders, updating records and prioritizing work to meet deadlines. Designed advertisement pieces, brochures and logos, plus artistic signage for corporate events.
Supervisor's Name: Rev. Steven Dial • Phone Number: 404-277-4952
Number of Hours Worked Per Week: 40 hours
Salary: $10.00 per hour
Performed a variety of administrative tasks in support of the Youth, College Student and Young Adult Ministry. Secured vendors, engaged in site inspections, and resolved conflicts in an effort to provide outstanding event planning service. Planned and coordinated special events, and created promotional materials for conferences, including brochures, programs, postcards and fliers. Made travel arrangements for all event guests and performers. Served as the point of contact for all conferences. Created graphic materials for the website, and wrote/constructed corporate newsletters and direct mail items.
(Expected completion 2017)
Coursework: Education, Health and Human Services, Sociology, Psychology, Communications, Cognitive Behavior, Therapy, Structural Family Therapy
Coursework: Photography (continuing), Art Production, 2D/3D Design, Interior Design, Building Construction, Sculpture, Space Planning, European Architecture Study Abroad Program
TRAINING: Business Analyst Bootcamp; Microsoft Office Suite – Excel, Word, PowerPoint, SharePoint; AutoCAD, and Adobe InDesign
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