Program Analyst Admin Support resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Meticulous and systematic Administrative support skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

  • Data gathering
  • Data entry
  • Analytical abilities
  • Payment processing
  • Providing customer support
  • Interpersonal skills
  • Proficiency in Microsoft office ( Excel spreadsheet skills, PowerPoint, internet and email applications)
  • Communicates well both verbally and in writing (English)
  • Professional business writing
  • Active listening
  • Strong attention to detail and organizational skills
Program Analyst & Admin Support, 10/2018 to Current
MedmenUtica, NY,
  • Performing a variety of duties relating to coordination, administration and providing assistance to facilitate the work of the Director and staff.
  • Fulfilling purchasing needs of the division by placing orders, maintaining logistical inventory, reconciling expenditures on a monthly basis and act as the custodial officer performing fiscal year inventory updates.
  • Using on-line timekeeping system ‘ITAS’ to enter time and leave information, maintaining employee profiles, leave records, certifying time and attendance records, and managing overtime and compensatory time.
  • Scheduling and coordinating meetings, teleconferences, and other online meetings like Teams, WebEx.
  • Managing and coordinating multiple calendars and schedules.
  • Creating databases to monitor and track various data, milestones, compliance standards and creating charts to indicate performance measures, trends,etc.
  • Assisting in development of budgetary cost spreadsheets and project management tools, (e.g., schedules, data analytics, trending and record documents).
  • Managing and maintain library of journals, files, books, electronic documents of projects, operating systems and inventory records.
  • Facilitating on-boarding and registering profiles for badge issuance/clearance work, communicating on OHPE administrative policies / procedures and looking in to staff matters such as keys, passwords, telephone procedures, registration for various systems,etc.
  • Advising the Chief on the need for Employee performance Plans and ensure that mid-year and annual reviews are carried out within the
    established timeframes
  • Arranging and scheduling travel requirements of staff members.
  • Coordinating training reservations with vendors on registration processes.
  • Facilitating of staff requests such as computer workstations, network connections, telephony, remote access, laptops, and other services.
Operations Associate, 09/2018 to 09/2018
Massachusetts General HospitalCambridge, MA,
  • Received and interacted with incoming visitors and calls to the division.
  • Received, processed, and routed mail and other informatory emails and office correspondence.
  • Managed the directors’ Outlook calendar and coordinated conference room meeting schedules, coordinated with attendees, arranged for necessities and managed logistics.
  • Administered travel budget and logistics.
  • Prepared expense reports for executive staff.
Assistant Manager - Human Resources, 11/2011 to 05/2018
Mercantile Investments And Finance PLCCity, STATE,
  • Liaised between employees and senior leadership to address inquiries and foster problem resolution.
  • Operationalised HR processes and overlooked overall office administration.
  • Assigned, delegated and supervised all HR operational duties.
  • Collaborated with the IT team to ensure effective deployment of HRIS and its improvements.
  • Streamlined and implemented policies/procedures, managed and overlooked core areas related to labor conflicts, employee relations, recruitment & selection, training & development, performance management, Human Resources Information System, payroll, exit clearance procedure and implemented HR manual in compliance with the Central Bank of Sri Lanka regulations.
  • Implemented talent acquisition strategies, and handled staff outsourcing and placement with third party recruitment agencies.
  • Overlooked and conducted in-house personal trainings including orientation programs.
  • Furnished the annual newsletter and human capital review write up of the company annual report.
  • Successfully organized and participated in the extra recreational and welfare activities in the company, such as CSR, Sports and event management.
Administrative Coordinator, 03/2010 to 11/2011
Metropolitan Group Of CompaniesCity, STATE,
  • Ensured that all coordination and office administration activities of the company were carried out in a proper manner, prepared,
    corresponded, relevant official documents and reports within deadlines.
  • Coordinated with the HR Department for HR related purposes such as staff attendance, compensation, leave, no pay, exit clearance, performance management, and trainings etc. to ensure smooth functioning of all HR activities
  • Facilitated contract staff salary preparation processes, examined HRIS related matters such as online performance appraisals and leave.
  • Monitored head office’s and regions’ staff attendance issues such as no pay and unauthorized leave.
  • Scheduled, participated and coordinated monthly meetings, compiled meeting discussions / minutes.
  • Involved in preparation of staff cadre intakes, gradings salaries and allowances.
Contact Centre Associate, 02/2008 to 03/2010
Dialog Axiata PLC.City, STATE,
  • Successfully managed inbound customer inquiries and call center
  • Assisted in monitoring customer satisfaction levels through system generated reports.
  • Contributed in special projects of the company such as telemarketing surveys, customer service analysis etc.
  • Participated in developing effective improvement plans for team members.
  • Updated team members on customer issues and policy changes in monthly/ weekly assembles/meetings.
  • Managed the documentation processes on customer complaints and provided effective solutions.
Education and Training
MBA: Business Administration, Expected in 01/2015
University Of Wolverhampton - Wolverhampton. United Kingdom.,
Professional Qualification - Degree Equivalent : Human Resources Management, Expected in 01/2013
Institute Of Personnel Management - Colombo, Sri Lanka.,

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Resume Overview

School Attended

  • University Of Wolverhampton
  • Institute Of Personnel Management

Job Titles Held:

  • Program Analyst & Admin Support
  • Operations Associate
  • Assistant Manager - Human Resources
  • Administrative Coordinator
  • Contact Centre Associate


  • MBA
  • Professional Qualification - Degree Equivalent

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