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Program Analyst Resume Example

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PROGRAM ANALYST
Summary
Detail-minded with exceptional interpersonal skills; visionary leader equipped with excellent writing and communication skills with years of successful and progressive experience in the federal and private sectors. Identifies problems and develop solutions utilizing a participator management style.
Experience
01/2012 to Current
Program AnalystDepartment of Veterans Affairs － Houston, Texas
  • Responsible for administrative recommendations and program specific decisions that promote the efficient use of resources with the goal of improving timeliness and quality.
  • Advises management on the program's progress to ensure goals, objectives, and milestones standards are being met.
  • Analyzes and evaluates, on a quantitative basis the effectiveness of programs and operations in meeting and establishing goals and objectives in Loan Guaranty.
  • Ensures that funding formats and documentation are submitted within budget constraints.
  • Tracking and recording keeping performance plans, appraisals, special awards, while maintaining Director's calendar.
  • Planning and coordinating administrative conferences, meetings, special events, and tours for visitors.
  • Analyze general technical issues daily regarding the Loan Guaranty operations.
  • Responsible for front office management such as; queries, tracking figures, and travel request.
  • Creates monthly reports that transmitted to the Director's office.
  • Communicate clearly and competently with Veterans regarding the Loan Guaranty Program and disseminate information on VA's regulations and procedures regarding front office operations.
  • Coordinates with division and section chiefs on implementing improvements initiatives, corrective action procedures.
  • Proofreads all administrative reports that make necessary suggestions before submitting to Director's office.
  • Develops a detailed spreadsheet that tracks the division's appeal findings and provides percentages on the number of approved appeals reviews by Central Office.
  • Serves as the OSHA representative for division and provides suggestions and recommendations on a variety of safety issues.
  • Compose charts and PowerPoint presentations for LGO and ALGO for weekly section meeting.
  • Prepares briefings and analysis of statistical reports from LGO.
  • Drafts and compose memorandums of research regarding budgets constraints; performance measurements for each area in a timely manner.
  • Compile data on technical writing and communicate the information to each division.
  • Timekeeper for the entire division and required to compute a weekly report for hours of operation.
  • Document all congressional and assess the information to deliver to the proper division.
01/2011 to 01/2012
Loan TechnicianDepartment of Veterans Affairs － Houston, Texas
  • Participated in outreach events for national organizations, community groups, faith-based organizations, and other local groups.
  • Disseminate vital information to our Veterans, Servicemembers, and family members.
  • Conducted outreach meetings which required nights and weekends.
  • Prepared and performed oral presentations to various audiences both within and outside of VBA.
  • Monitored and provided oversight of VA guaranteed home loans serviced by the servicers/holders to protect the interest of our Veterans and the U.S.
  • Government.
  • Participated in recommending plans and policies to mortgage companies for the assurance of home loans for Veterans.
  • Provided guidance to the servicers on delinquent VA home loans, and advise them on the proper procedures to include loss mitigation options.
  • Reviewed borrowers overall financial position to establish the best alternatives to foreclosure and audit decisions made by servicers.
  • Collaborated clearly and competently with Veterans, real estate attorneys, mortgage banking industry professionals, and servicer/holders in discussing VA regulations and procedures regarding home retention options and to ensure Veterans is made aware of the needed information.
  • Completed post audit reviews for our loan servicers to ensure compliance with VA guidelines and regulations.
  • Reconcile documentation provided by the servicer, and recommend adjustments to recover overpayments identified during the review.
  • Administered direction to our servicers and homeowners on matters concerning loan modifications, foreclosures, property values, bankruptcies, loan assumptions, and loan benefits/entitlement.
  • Analyzed suspicious loan modification reviews to ensure that our Veterans are receiving the best possible interest rate, and it meets VA guidelines in accordance with the Freddie Mac Primary Mortgage Market rate.
  • Identified existing and alternatives to foreclosures from other sources and provided the data to Veterans.
  • Determined borrower's liability when VA pays a claim under guaranty, while assembling the necessary documents and responding to servicers inquiries concerning indebtedness on terminated guaranteed loans in a timely manner.
  • Established personal contacts with borrowers to determine and discuss the reasons for delinquency or default with efforts to minimize liquidations and VA losses.
01/2010 to 01/2011
Lead Office Automation AssistantDefense Contract Audit Agency DCAA － Houston, TX
  • Managed all timekeeping efforts and ascertain all were certified and submitted any corrections as necessary.
  • Reviewed forms and reports to confer with management regarding format distribution.
  • Identified problems and recommended improvements.
  • Developed and implement records management program for filing, protection, and retrieval of records.
  • Designed and evaluated all changes to forms and approved various reports.
  • Analyzed data to create weekly and monthly reports.
  • Oversaw the ordering all office supplies and reconciling monthly budget.
  • Evaluated the budget allocations to make sure the Houston office was in compliance with.
  • Prepared subsystem operation reports periodically requested by region or DCAA headquarters.
  • Monitored obligations and expenditures for appropriated and non-appropriated funds.
  • Prepared training manuals and trained workers on the use of new forms, reports, and equipment.
  • Established, developed, and coordinated with supervisor the new office SOP (Standard Operating Procedures) for various function in the office for the entire staff Administered education surveys, safety and security briefings, travel updates, and physical/emergency plans.
01/2008 to 01/2010
Office Automation AssistantDefense Contract Audit Agency DCAA － Houston, TX
  • Ensured all reports were in proper format and processed in a timely manner.
  • Managed all timekeeping efforts and ascertain all were certified and submitted any corrections as necessary.
  • Investigated and delivered all security policies for the office regarding sensitive data.
  • Secured statistical information from files and related sources to create weekly report.
  • Maintained and updated various databases with current information.
  • Tracked and recorded process vouchers from Wide Area Workflow (WAWF).
  • Assisted auditors with routine application access and configured printers for the office.
  • Documented all personnel files regarding absenteeism; SF50s and SF52s.
  • Arranged interviews; processed welcome letters and ensured new employees were assigned to proper teams.
  • Coordinated training for new-hires and kept track of all logistical data on an office of 45.
  • Accountable for updating employee contact information in multiple databases.
  • Prepared various reports with DCAA regulations and procedures for various stakeholders.
01/2002 to 01/2006
Transportation Management CoordinatorU.S. Army FT － Eustis, VA
  • Implemented all administrative and logistical functions for the transportation department.
  • Prepared documentation for deployment and tracked equipment in all staging yards.
  • Prepared bills of lading; freight bills; cargo manifests; ocean and air manifest; convoy clearance request, special hauling permits, and military shipping labels.
  • Monitored movement schedules to ensure transport was appropriate and cost effective.
  • Arranged briefings for unit moves and assisted personnel as needed.
  • Conducted investigation in cooperation with government agencies to determine causes of transportation accidents to improve safety procedures.
  • Responsible for implementing schedule and policy changes Set operation policies and standards, including determining safety procedures for the handling of dangerous goods.
  • Responsible for promote a safe work environment by conducting safety audits, attending company safety meetings and meeting with individual staff members.
  • Planned, organized and managed the work of subordinate staff to ensure work is accomplished in a manner consistent with organizational requirements.
  • My primary intent was to promote a safe working environment by conducting safety audits, attending safety meetings and meeting with individual staff members.
  • Supervised workers assigning tariff classifications and preparing billing.
  • Directs transportation activities related to dispatching, routing and tracking freight transported by aircrafts, railcars, trucks and ocean vessels.
  • Conducted employee training on hazardous material handling, employee orientation, quality improvement and computer use.
  • Performed quarterly and annual performance evaluations of officers, noncommissioned officers, enlisted soldiers and Department of the Army civilian employees.
  • Assist in developing reports and providing status information for U.S.
  • Army leadership use in operations planning and decision making.
  • Maintained and expedited requests, cancellations, shipment changes, and general logistics information to Command group and subordinates.
  • Responsible for identifying and evaluating current and potential logistics problems, determining cause and developing corrective or preventive action plans.
Education
MBA: BusinessUniversity of PhoenixBusiness
BA: Business ManagementUniversity of PhoenixBusiness Management
AS: BusinessRanger Junior CollegeBusiness
Skills
Microsoft Office; Windows; Word; PowerPoint; Excel; Outlook; Lync; SharePoint; Adobe Acrobat XI Pro Timekeeping Software 3
Additional Information
Women Veterans Resiliency Award - August 2015
Certification of Appreciation Above and Beyond Award - VBA - Loan Guaranty - March 2012
Certification of Appreciation - On the Spot Cash Award - DCAA - November 2010
Certification of Appreciation - On the Spot Cash Award - DCAA - September 2010  
Certification of Appreciation - On the Spot Cash Award - DCAA - July 2009 Certification of Appreciation - On the Spot Cash Award - DCAA - October 2008
​

Army Commendation Medal Army Achievement Medal

Army Good Conduct Medal

National Defense Service Medal

Global War on Terrorism Expeditionary Medal

Global War on Terrorism Service Medal

Non-Commissioned Officer Professional Development Ribbon

Army Service Ribbon

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Resume Overview

Companies Worked For:

  • Department of Veterans Affairs
  • Defense Contract Audit Agency DCAA
  • U.S. Army FT

School Attended

  • University of Phoenix
  • Ranger Junior College

Job Titles Held:

  • Program Analyst
  • Loan Technician
  • Lead Office Automation Assistant
  • Office Automation Assistant
  • Transportation Management Coordinator

Degrees

  • MBA : Business
    BA : Business Management
    AS : Business

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