Program Analyst resume example with 19+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
Defense Acquisition UniversityArlington, VAExpected in 11/2009 – –United States Technical or Occupational Certificate: - GPA:
DHS, Expected in 08/2008 – –DHS Certified Acquisition Professional, Program Manager - Level 1: - GPA:Contracting Officer's Technical Representative
Bates Technical CollegeTacoma, WAExpected in 01/1995 – –United States Technical or Occupational Certificate: - GPA:Dental Assisting
Job Related Training:
Foundations of Leadership,
DHS, Expected in 2015 – –DHS Level II Program Management Certification Courses,: - GPA:
US Graduate School, Expected in 2010 – –Comprehensive COTR Workshop, 2008: - GPA:Microsoft Excel 2007: Advanced Basic Staffing and Placement,
Work History
Ukpeagvik Inupiat Corporation - Program Analyst Washington Navy Yard, DC, 02/2014 - Current
Salary: 109,000.00 USD Per Year
Hours per week: 40
Series: 0343 Pay Plan: SV Grade: J Band Serves as the Administrative Officer and Team Lead of administrative personnel on the Division Director's Staff in the Security Services and Assessments Division (SSA).
Currently responsible for human capital management, staffing, and administrative processes on the Division Director's staff.
Currently serves as SSA's Training Point of Contact and Accountable Property Officer earning a Certificate of Appreciation from the Law Enforcement Property Division in 2014.
As the Administrative Officer to nine program offices and over 200 personnel of OLE/FAMS SSA Division, my responsibilities are broad.
These responsibilities include working with senor leadership to develop processes, procedures and management controls as well as, responsible for developing and implementing strategic management of administrative resources for the division.
Pesent briefings to division employees and leadership on administrative program and processes.
Oversee the development and management of a comprehensive Human Capital Plan for SSA programs.
Serves as Human Resources Liaison with BMO and Office of Human Capital.
Address and implement position management improvements (position modifications).
Ensure over 200 personnel are compliant with mandatory quarterly training.
Advises Senior Leadership and Management of internal administrative processes and policies.
Serves as the Training Point of Contact to include processing division employees SF-182 training requests.
Serves as the Primary Accountable Property Officer.
Serves as the Division AOPC including monitoring monthly travel card activity for SSA travel card holders.
Oversees all administrative MCOP responses.
Recruited and hired qualified candidates for vacant and new positions.
Coordinated special projects and managed schedules.
Met challenging quotas for productivity and accuracy of work.
Amita Health - Online Learning Center Administrator Little Elm, TX, United States03/2013 - 02/2014
Responsible for ensuring compliance of internal administrative management policies and procedures.
Performance Awards.
Ensures SSA Division Employee Performance Management Plans and Performance Appraisals are completed annually as set forth in policy
Supervisor: Timothy Papadam (571-227-4571)
Salary: 89,527.00 USD Per Year
Hours per week: 40
Series: 0301 Pay Plan: SV Grade: 13.
- Program Specialist , , -
Served as the team lead managing the SSA Tasking Operation Program.
Responsibilities included managing all incoming administrative functions to support SSA leadership such as drafting and editing correspondence, policy reviews, broadcast messages, processing international travel requests, tracking personnel actions, preparing SSA weekly reports as well as serves as a Training Point of Contact.
Managed and monitored all administrative activities within the SSA Tasking Operation.
Prepared human capital correspondence memo's for position modifications.
Served as Team Lead of SSA's Tasking Operation.
Monitored Online Learning Center (OLC) training completion reports for the SSA Division Director.
Prepared monthly travel card reports for SSA Management.
Responsible for ensuring compliance of internal administrative management policies and procedures.
Gathered information and reported findings for SSA Taskings and requests.
Prepared three weekly reports of operational activities and significant events for SSA leadership.
Processed all official domestic and international travel requests for SSA employees.
Created, developed and implemented use of a SSA Travel Approval form
Supervisor: Carmen McKean (571-227-4923)
Okay to contact this Supervisor: Yes.
SV 0341
Office of Law Enforcement/Federal Air Marshal Service (OLE/FAMS
Flight Operations Division (FLT Ops), Federal Flight Deck Officer Program (FFDO) As Administrative Officer I served as the lead in administering job vacancies postings, job request cover sheet development and follow through communications with OHC and the BMO as well as supported various administrative functions.
Processed and tracked all personnel actions for Flight Programs Division employees.
Processed 10+ vacancy announcements for Executive Secretary employees on 'Not to Exceed" appointments within 4 weeks.
Served as Human Resources Liaison.
Addressed and implemented improvements in the staffing change request process.
Created a HR personnel action status weekly tracking report for leadership review.
Remained in constant communication with Program Managers and Selecting Officials to advise of the status of personnel actions and advised of next steps required.
Processed and submitted FPD SF-182's training requests.
- FedTraveler Administrator , , -
Prepared monthly travel card reports for FPD Management.
FFDO Operations Records Management.
Records Management - MAP compliance.
- Online Learning Center Administrator Wainwright, AK, United States11/2010 - 06/2011
Responsible for ensuring compliance of internal administrative management policies and procedures.
Gathered information and reported findings for Flight Operations Tasking and requests.
Prepared and submitted FPD Report of Daily Agenda for the Federal Flight Deck Officer Program
Supervisor: Gary Belton (703-487-3169)
Okay to contact this Supervisor: Yes
Transportation Security Administration Salary: 89,527.00 USD Per Year
Hours per week: 40
Series: 0343 Pay Plan: SV Grade: 13
Management and Program Analyst (This is a federal job Purchase Card Holder for the Office of Human Capital.
Training Program Coordinator.
Records Management Liaison.
Accountable Property Officer.
OLC Training Administrator.
Management Control Assessments Reports.
Direct Report to the BMO Director for program management initiatives and special projects.
FedTraveler Program Administrator.
Ukpeagvik Inupiat Corporation - Program Analyst Boston, MA, United States06/2009 - 11/2010
Hours per week: 40
Series: 0343 Pay Plan: Other Grade: 13 COTR on 8 contracts in the Office of Human Capital.
Processed all contractor adjudication requests as the COTR with Personnel Security.
Created a new process to process to ensure due diligence and contractor accountably for all pre-hire adjudication cases presented to Personnel Security for processing.
Confirmed contractor pre-hire adjudications were complete prior to granting contractor access to secure database systems.
Primary point of contact to process and grant access badges to contractors reporting to TSA headquarters assigned to HRAccess contract.
Maintained priority vetting list for essential contracting employees.
Reported to appropriate staff all departing or terminated contractors for out processing and to deactivate access to facilities and database systems.
Provided notification to Office of Human Capital (OHC) program managers of all adjudication status results.
Monitored the contractor's performance and provide technical advice to the Program Manager and Contracting Officer.
Ukpeagvik Inupiat Corporation - Program Analyst Boston, MA, United States12/2008 - 06/2009
Salary: 89,527.00 USD Per Year
Hours per week: 40
Series: 0343 Pay Plan: SV Grade: 13 Assisted in establishing a Human Resource Recruiting and Hiring Program office that required critical assets in every discipline of the hiring process.
Processed candidates for the Federal Air Marshal Service (FAMS) and served as a Subject Matter Expert (SME) to the hiring process to ensure critical resources were utilized and that qualifying candidates were hired expeditiously.
Served as advisor and liaison to leadership for the FAMS Hiring Program in Recruitment and Staffing within OHC.
In coordination and consultation with the Federal Air Marshal (FAM) Recruiting and Hiring Division and the Special Agent in Charge (SAC), ensured that all aspects of the FAM hiring process operated successfully and as intended.
Identified areas needing improvement in the process and presented recommendations to senior level management.
Avue/applicant intake and maintenance, referral and assessment list generation, field office panel and SAC interviews, FAMS Medical Programs, Personnel Security functions, Physical Training Assessment [PTA], the Quality Review Board and Selecting Official processes, FAM training coordination, and FAMS HR duties and responsibilities.
Contributed to developing hiring analytical strategies, and hiring efforts.
Liaison between FAMS headquarters and TSA headquarters.
Subject matter expert in implementing new FAM hiring processes.
Responded to FAMS hiring inquiries originating from state and local offices.
Ukpeagvik Inupiat Corporation - Program Analyst Liberty, MO, United States11/2006 - 12/2008
Hours per week: 40
Series: 0343 Pay Plan: SV Grade: 12 Displayed critical knowledge of hiring principles and practices of modern organization, administration, and personnel management and was required to apply adequate evaluations of potential candidates.
Coordinated with field offices to provide in-depth knowledge of methods and techniques of automation, research, program analysis, and report preparation.
Developed and fostered cooperative and effective working relationships with the public and individuals at all levels of the organization.
Created, implemented, and monitored processes and procedures around the creation of FAM hiring initiatives.
Demonstrated exceptional ability in making sound and proper decisions based on factual and deductive information.
Developed contract requirements in the SOW for the IHOPP contract for the FAMS Hiring and Recruiting section.
Prepared responses to correspondence and requests for information on the FAM Hiring Program, including departmental and applicant inquiries.
Drafted recommendation documents for FAMS senior management to address and resolve issues pertaining to the FAM Hiring Program.
Identified related issues and made recommendations to streamline the program and recommended appropriate courses of action.
Coordinated web-based training for FAMS Field Offices on the use of new forms, reports, procedures or equipment according to organizational recruitment and hiring initiatives and processes.
Developed and maintained appropriate databases for long-term planning, scheduling, and other management documents with text/graphics; utilized web-based applications and e-mails when communicating FAMS hiring information; used Avue capacities in retrieving/reviewing FAM candidates' applications.
Lead in establishing the use of a Mental Health Certification form for each new applicant in the FAMS hiring process through the OMB process.
Atea Pharmaceuticals Inc. - Executive Assistant City, STATE, 10/2005 - 11/2006
Hours per week: 40
Series: 0301 Pay Plan: Other Coordinated and managed all daily administrative actions supporting the Deputy Assistant Secretary and the Senior Level support staff.
Consistently analyzed all office functions relating to the administrative management and operation of the Assistant Secretary's office to facilitate and implement requirements as needed.
Coordinated and scheduled the logistics of meetings and representation for the Deputy Assistant Secretary and his executive staff to ensure communication regarding monthly meetings, project meetings, and special events.
Managed all travel arrangements for the Deputy Assistant Secretary and other executive staff, including the preparation of authorizations and vouchers, agendas, tours, hotels, meals, materials, invitations, and responses.
Served as confidential assistant to the Special Assistant regarding sensitive human resources issues.
Received incoming telephone calls and ensured accurate information was documented in the Deputy Assistant Secretary's engagement or absence.
Prepared daily schedule books with read-ahead materials and supporting documentation.
Served as the central receiving and coordination POC for the Deputy Assistant Secretary's mail and packages, including the proper handling of classified and sensitive documents.
Assisted with the management of deliverables and tracked action items received from DHS/TSA, ensuring that deadlines were met within established agency expectations.
Assisted with Emergency Preparedness processes.
Researched and gathered information for inquiries on behalf of the Deputy Assistant Secretary.
Minimized and monitored traffic to ensure that personnel accessing key leadership had proper pre-screening, vetting, and approval.
Maintained all files and documentation for the Deputy Assistant Secretary, including the Deputy Assistant Secretary's correspondence filing system.
Atea Pharmaceuticals Inc. - Executive Assistant City, STATE, United States04/2005 - 10/2005
Hours per week: 40
Series: 0318 Pay Plan: SV Grade: 9 Managed all administrative support for the COO's daily schedule.
Consistently analyzed and appropriately handled all functions relating to the administrative management and operation of the Assistant Administrator's office.
Coordinated and scheduled the logistics of meetings and representation for the Chief Operating Officer (COO).
Responsible for travel arrangements for the COO and other executive staff including the preparation of authorizations and vouchers.
Arrangements included: international travel, agendas, tours, hotels, meals, materials, invitations and responses.
Provided direct administrative support to the COO including general support to staff.
Tracks action items received from DHS and TSA to ensure that deadlines were met.
Allied Global Services - Robbins Gioia City, STATE, United States02/2001 - 05/2004
Salary: 45,000.00 USD Per Year
Hours per week: 40.
- Training Coordinator , , -
Primary responsibility was to perform duties as a Training Coordinator for all external an internal training sessions for RG.
RG is a Program Management Company contracted to the federal government for providing program and project management services training.
Students training proponents were primarily to train them to prepare and pass the PMP examination.
I ensured and maintained up-to-date materials and ensured all students had required instructional material to pass examinations.
Assisted Director and Operations Manager with planning the yearly training schedule.
Generated a monthly report for executives to monitor Professional Development's status and financial growth.
Coordinated and hosted the bi-monthly orientation for all new employees.
Oversaw final edits and formatting of training materials and manuals for all corporate classes.
Maintained customer training records and database for over 700 government employees.
Provided RG employees and their managers with a detailed training report.
Arranged key card access to training facility for employees and customers.
Created certificates of completion for corporate and customer classes.
Arranged all printing requirements for training materials with vendors and arrange support from Creative Department to help in production of training manuals and materials.
Supported Budget and Finance to ensure correct process and requirements are being met for employee reimbursements or tuition payments for education.
Served as administrator for the employee Idealine Suggestion Program.
Hosted and arranged attendees and contractor guest lists to the Redskins box for, CEO, President and Directors.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Defense Acquisition University
DHS
Bates Technical College
DHS
US Graduate School
Job Titles Held:
Program Analyst
Online Learning Center Administrator
Program Specialist
Administrative Officer
Administrative Officer
FedTraveler Administrator
Online Learning Center Administrator
Program Analyst
Program Analyst
Program Analyst
Executive Assistant
Executive Assistant
Robbins Gioia
Training Coordinator
Degrees
United States Technical or Occupational Certificate
DHS Certified Acquisition Professional, Program Manager - Level 1
United States Technical or Occupational Certificate
DHS Level II Program Management Certification Courses,