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program analyst resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Accomplished Computer Programmer with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.

Accomplishments
  • Developed several Argos reports and dashboards to automate mundane tasks in HR department at UA Little Rock.
Skills
  • Working independently 
  • Website Design
  • Argos DataBlock Designer
  • Argos Report Writer
  • Ellucian Banner Systems
  • Google Apps
  • Windows 8
  • SQL
  • MS Office
  • Excellent Customer Skills
  • Project Management
  • Extremely Organized
  • Data Management
  • Team Leadership
  • Self-Motivated
Work History
09/2016 to Current
Program Analyst Ukpeagvik Inupiat Corporation Belcamp, MD,
  • Create and update specialized reports by extracting data from UALR's Banner database using Argos 
  • Provide reliable, relevant and accurate data to requesting personnel 
  • Oversight and management of the department's computers, including the lobby computers for applicants including maintaining inventory of all computer equipment 
  • Oversight and management of the department's Smartboard, including coordination with vendor for repairs and maintenance 
  • Train departmental employees on new computer systems and software products as they are implemented 
  • Respond to request for hardware and software assistance, analyze issues, troubleshoot and resolve issues independently Analyze and specify hardware and software needs; respond to product request and recommend courses of action 
  • Participate in departmental strategic discussions including workflow management, equipment rollouts and services provided and needed by the department 
  • Create, update and manage information on the department's website using WordPress and HTML Perform other duties as assigned.
02/2014 to 09/2016
Research Assistant Texas A&M University College Station, TX,
  • Utilize survey tools, computer software, and other instruments and media as appropriate for efficient and effective research design, quantitative and qualitative data collection and analysis, and reporting.
  • Design, implement, and complete forms and templates for organizational and external data and information reporting purposes.
  • Communicate effectively both orally and in writing with college personnel and others.
  • Evaluate and respond to requests originating from within and outside the institution; work with requesters to clarify their needs and optimize the utility of research results.
  • Identify opportunities to develop research capabilities, such as encouraging use of appropriate research questions, methods, and tools.
  • Responsible for producing campus-level information and analysis in support of institutional research and effectiveness; duties related to assessment including high quality data analyses to support institutional needs.
10/1992 to 01/2014
Research Assistant Texas A&M University College Station, TX,
  • Access data using the tools the college supports (i.e.
  • setting up data queries, managing data requests, working with colleagues to access and report data) Applies quantitative and qualitative analytical methods to existing University data sources.
  • Designs and develops standardized operational and management reports for internal and external constituencies.
  • Applies quantitative and qualitative analytical methods to existing University data sources.
  • Designs and develops standardized operational and management reports for internal and external constituencies Supply data for updating reports, programs and graphic presentations Administer national tests to students-LSAT, ACT, Praxis and MPRE 
  • Provides routine direction, information, and advisement to students and prospective students in regards to testing policies, procedures, and outcomes 
  • Ensures that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards Ensures confidentiality of test results and recommendations; maintains security of testing materials.
Education
Expected in to to
BBA:
- ,
GPA:
Expected in May 1987 to to
MANAGEMENT:
University of Arkansas - ,
GPA:
Skills
advisement, clarify, hardware, Excellent customer service, data collection, database, direction, forms, graphic, HTML, maintaining inventory, Leadership, managing, materials, Access, MS Access, MS Office, Windows 8, Microsoft Windows, Windows XP, organizational, personnel, policies, presentations, producing, quality, repairs, Report Writer, reporting, research, research design, SQL, strategic, technical support, troubleshoot, Website Design, website, workflow
Additional Information
  • ADDITIONAL INFORMATION Exceptional Service Award 2007 UALR Service to the Campus Community Award 2004 UALR Service to the Campus Community Student Choice Staff Person of the Year 2007-2008 2010 Service to UALR Award Staff Senate Toastmasters Area A2 Speech Contest Winner 2016 Toastmasters Division A Runner Up Speech Contest 2016
Affiliations

UA Little Rock Staff Senate


Class Act Toastmasters


Early Risers Toastmasters

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Resume Overview

School Attended

  • University of Arkansas

Job Titles Held:

  • Program Analyst
  • Research Assistant
  • Research Assistant

Degrees

  • BBA
  • MANAGEMENT

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