Program Analyst resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Skills
Process improvement techniques
Team Dynamics Management
Sustainable development
Mentor /Coach
Strategic thinker
Change management
Community relations
Strong interpersonal skills
Conflict resolution through facilitation techniques
Presentation skills
Conduct CPI training
Work History
Program Analyst, 02/2011 to Current Engineering Services Network, Inc. – Ventura, CA,
I interface at the Flag and SES level internal/external to NAVAIR Command and contractor site executives with projects, recommendations and Continuous Process Improvement (CPI) advice having broad impact across DON, multiple SYSCOMS, and prime contractors directly impacting productivity in support of programs and Program Executive Offices (PEO).
PMA-280: Interface Change Notice Rapid Improvement Event-I am charged with reducing current process cycle time of 128 days by 50% through identification of non-value add steps and eliminate waste, reduce the 20-25 signatures by 30%, and achieve a first pass yield document flow interface with multiple organizations internal/external to Navy along with specific program offices spanning multiple SYSCOMs. Tangible solutions are expected for implementation by 30 September 2016.
PEO (U&W) Deputy PEO , Resources Manpower and Administration-Collaborated with a small team on the development of a Foreign Military Sales Intern Program.This program is a segue for college students coming into the organization through the Pathways Intern Program providing real time experiences and skills to students who can be immediately placed in a permanent position upon successful completion of education requirements and graduatewith aBachelors degree.
Commander\'s Initiative-Risk Management Framework ( RMF ) -I was selected to co-facilitate the development of a new Information Technology (IT) Approval process. Current process exceeded 375 calendar days resulting in major delays and/or expedited approvals for Information Technology Certifications and rework by the certification approval staff. Led a NAVAIR National team through all facets of CPI tools and methodologies reducing cycle time to 90 calendar days or less, eliminate multiple check points and redundant process steps, and develop a sustainment plan. Piloting five IT requests through the new process documenting metrics and process steps for refinement. Full implementation will occur in the next six months to educate the workforce, develop sustainment plan, and partner with Cyber Security for a seamless IT approval process.
PEO (U&W): PMA 201- Joint Management Counsel-I serve the Program Office in two capacities; as part of theJMC Quality Team, I collaborate with otherNavy and contract agenciesconduct comprehensive reviews of indirect costsfocusing on indirect costs, maximizing efficiencies, identifying cost drivers and analyzedata toensure products developed are meeting the needs of the fleet.In addition, I support the greater JMCthrough facilitation priorto andduring semi-annualmeetings with attendees from DASN, Program Office from multiple SYSCOMS, executive contract support partners.
PEO (U&W) Strategic Offsite Event-Collaborated with Two Star Admiral, Flag Officer and Senior Executives co-leading a two day event focused on the Admirals visions and goals for the program office way forward in a resource reduction climate wherethe demand to reduce cost and increase the speed to produce and provide products the fleet is critical.
COMFRC -Estimated Completion Dates ( ECDs )-I was selected to facilitate why ECDs for Component repairs averaged 30% on time delivery causing a shortfall in new orders resulting in an assumption that FRCs are behind or late in production on delivery. I was charged with achieving an accuracy rating of 80% on time delivery with a correct process and algorithm to produce reliable ECDs . Led a Nation Multi-Navy SYSCOM team through CPI tools and methodologies, piloted historical data against a proposed algorithm using three year data range and NAVSUP funded work resulting in an 80% solution with an ECD accuracy of 62%; 65% or greater solutions is anticipated through additional solution implementation and algorithm adjustments. Project completed in 10 weeks versus nine months using virtual technologies reducing time away from remote locations and eliminating travel costs. I successfully manipulated tool use reaching the same results as prescribed tools reducing project cycle time.
NAVAIR HQ 7.1-Administrative Professional Assessment-Command Climate Survey and Strategic workshop identified a lack of career enhancement opportunities for NAVAIR\'s Admin Professionals. I was charged with leading a National team of Competency 7.1 Leaders to define current state, determine future state; identify opportunities for improvement; develop curriculum to eliminate/fill gaps; and deploy curriculum.
NAVAIR Business Financial Management -Charged with reducing the volume of funding documents by 11% and realign 15 work years to gain a cost avoidance of ~$ 6M over a five year period. I led a cross functional team of subject matter experts through all facets of the Continuous Process Improvement ( CPI ) tools and methodologies. Analyzed historical data, I identified six NAVAIR entities processing greater numbers of funding documents. I conducted a root cause analysis with multiple groups uncovered single funding documents were processed for specific and single requirements. Recommended solutions were for entities to consolidate specific line items onto one funding document, revised current training modules directed to this change resulting in a volume reduction of 15% with 20 work years realigned to other necessary analytical work to be performed.
Conducted an analysis of over 5,000 Billet Identification Number (BIN) changes per month from September 2011 to March 2012 for the Command Strategies, Force Planning and Analysis Department. A manual analysis of discrete data resulted in identifying 8479 changes using eight attribute categories, 267 BINs lack three comparable data points, 94 BINs were moved from one Competency/ PEO to another and 41 BINs lacked an ORG code.
Managed and implemented a Furniture Procurement process that reduced the procurement cycle time from 263 to 80 days through identifying a sole source provider with a cost reduction of 4%-8% on volume, a redesigned web based tool to support a workflow process, and standardized furnishings. Facilitated a Kaizen event with subject matter experts internal and external to the NAWCAD Safety Department identifying root causes into an Inspector General\'s discrepancy finding resulting in solution development and implementation.
Management Analyst, 03/2009 to 03/2011 Indian Health Service – Lower Brule, SD,
Served a two year rotational assignment as a Certified Lean Six Sigma (LSS) Black Belt (BB) with proficiency in identifying operational deficiencies and implementing sustainable system/process improvements Supported CPI initiatives to educate and lead team members to focus on current and future processes, identify measurable data, conduct in depth analysis, draw conclusions of and make recommendations to correct problems Led teams of subject matter experts through data collection and root cause analysis to isolate problems areas Developed alternate meeting techniques to assist completing deliverables, overcome scheduling challenges and avoiding project stall Assist with organizational strategic planning, data collection and analysis, prepare, plan and execute deliverables to help guide leadership to work toward Commanders goals Projects Included:.
Streamlined the Furniture Procurement Process through conducting focus groups and forums to build solutions.
I successfully facilitated a two day event measuring and analyzing data, and prioritized recommended solutions resulting in the development and implementation of a web based tool tracking end-to-end furniture procurement.
The Infrastructure Business Process project focused on Facilities Management work performed by shadow staff across competencies and business units.
Facilitated several offsite events for data analysis and prioritization, and to evaluate, select and optimize the best solutions to redefine roles and responsibilities.
Results included the development of standard work requirements eliminating inefficiencies, variation and duplication of efforts in Facility Management practices and processes.
Refine and Standardize the Reasonable Accommodation Process focused on reducing the cycle time by 20 percent.
Successfully led a national team of SMEs develop dynamic tools, materials, and SOPs that will improve the productivity and quality of work life for individuals with disabilities Mentored two Green Belts.
Provided face-to-face interaction to successfully execute required tools, team dynamics, and work through issues or concerns.
Guided a national level-3 department head Green Belt through completion of a previously initiated project generating required deliverables and supporting documentation to complete this project Supervisor: Laurie Edgecomb (XXX-XXX-6680) Okay to contact this Supervisor: Yes.
Equal Employment Specialist / Affirmative Employment Program Manager, 03/2001 to 03/2009 Indian Health Service – Nespelem, WA,
As a technical expert I counseled aggrieved individuals in accordance with Civil Rights Act of 1964 and all other laws governing discrimination in the workplace Conducted fact based interviews with pertinent parties to assist with reaching resolution Developed and conducted training to new employees and managers and interview panel member training for Equal Employment Opportunity (EEO) representatives As Team Leader I mentored four full time counselors and two collateral duty counselors provided on the job training and technical guidance on all aspects of EEO counseling From April to July 2007 assigned as the Acting Deputy, EEO complaints were timely processed, drafted monthly case updates for leadership and attorney review, and guidance was provided to subordinate employees in all aspects of the EEO program.
As the NAVAIR Center of Excellence and Program Manager for Individuals with Disabilities and Reasonable Accommodations Organized the Individuals with Targeted Disabilities (IWTD)Affinity Team working alongside Senior Leadership to address the Navy\'s 2% underrepresentation of IWTDs in the workplace Partnered with local and State Government to raise awareness Mentored NAVAIR Sites\' Reasonable Accommodations (RA) Coordinators when processing reasonable accommodations Developed and executed training models on the Rehabilitation Act and Americans with Disabilities Act, Disability Etiquette, Hiring Individuals with Disabilities, Do\'s and Dont\'s When Conducting Interviews, and Reasonable Accommodations Process Authored the NAVAIR Reasonable Accommodations Handbook and drafted the NAVAIR Individuals with Targeted Disabilities Program Plan for the Department of the Navy Assistant for Administration Workforce Diversity/EEO Human Resources Division Briefed the NAVAIR Reasonable Accommodations Program to all Navy participants at the 2008 Department of the Navy Forum Launched Community Outreach programs bringing Individuals with Disabilities to the NAVAIR workforce Orchestrated the hiring of three sign language interpreters Implemented home to work transportation for employees with disabilities residing in the local community
Management Analyst, 03/2009 to 03/2011 Department Of The Navy – City, STATE, Duties, Accomplishments and Related Skills: Served a two year rotational assignment as a Certified Lean Six Sigma (LSS) Black Belt (BB) with proficiency in identifying operational deficiencies and implementing sustainable system/process improvements • Supported CPI initiatives to educate and lead team members to focus on current and future processes, identify measurable data, conduct in depth analysis, draw conclusions of and make recommendations to correct problems • Led teams of subject matter experts through data collection and root cause analysis to isolate problems areas • Developed alternate meeting techniques to assist completing deliverables, overcome scheduling challenges and avoiding project stall • Assist with organizational strategic planning, data collection and analysis, prepare, plan and execute deliverables to help guide leadership to work toward Commanders goals • Projects Included: o Streamlined the Furniture Procurement Process through conducting focus groups and forums to build solutions. I successfully facilitated a two day event measuring and analyzing data, and prioritized recommended solutions resulting in the development and implementation of a web based tool tracking end-to-end furniture procurement o The Infrastructure Business Process project focused on Facilities Management work performed by shadow staff across competencies and business units. Facilitated several offsite events for data analysis and prioritization, and to evaluate, select and optimize the best solutions to redefine roles and responsibilities. Results included the development of standard work requirements eliminating inefficiencies, variation and duplication of efforts in Facility Management practices and processes o Refine and Standardize the Reasonable Accommodation Process focused on reducing the cycle time by 20 percent. Successfully led a national team of SMEs develop dynamic tools, materials, and SOPs that will improve the productivity and quality of work life for individuals with disabilities • Mentor two Green Belts o Provided face-to-face interaction to successfully execute required tools, team dynamics, and work through issues or concerns o Guided a national level-3 department head Green Belt through completion of a previously initiated project generating required deliverables and supporting documentation to complete this project
Equal Employment Opportunity Specialist/Affirmative Employment Program Manager, 03/2001 to 03/2011 Department Of The Navy – City, STATE, Duties, Accomplishments and Related Skills: • As a technical expert I counseled aggrieved individuals in accordance with Civil Rights Act of 1964 and all other laws governing discrimination in the workplace • Conducted fact based interviews with pertinent parties to assist with reaching resolution • Developed and conducted training to new employees and managers and interview panel member training for Equal Employment Opportunity (EEO) representatives • As Team Leader I mentored four full time counselors and two collateral duty counselors provided on the job training and technical guidance on all aspects of EEO counseling • From April to July 2007 assigned as the Acting Deputy, EEO complaints were timely processed, drafted monthly case updates for leadership and attorney review, and guidance was provided to subordinate employees in all aspects of the EEO program. As the NAVAIR Center of Excellence and Program Manager for Individuals with Disabilities and Reasonable Accommodations • Organized the Individuals with Targeted Disabilities (IWTD)Affinity Team working alongside Senior Leadership to address the Navy\'s 2% underrepresentation of IWTDs in the workplace • Partnered with local and State Government to raise awareness • Mentored NAVAIR Sites\' Reasonable Accommodations (RA) Coordinators when processing reasonable accommodations • Developed and executed training models on the Rehabilitation Act and Americans with Disabilities Act, Disability Etiquette, Hiring Individuals with Disabilities, Do\'s and Dont\'s When Conducting Interviews, and Reasonable Accommodations Process • Authored the NAVAIR Reasonable Accommodations Handbook and drafted the NAVAIR Individuals with Targeted Disabilities Program Plan for the Department of the Navy Assistant for Administration Workforce Diversity/EEO Human Resources Division • Briefed the NAVAIR Reasonable Accommodations Program to all Navy participants at the 2008 Department of the Navy Forum • Launched Community Outreach programs bringing Individuals with Disabilities to the NAVAIR workforce • Orchestrated the hiring of three sign language interpreters • Implemented home to work transportation for employees with disabilities residing in the local community
Education
DAWIA Level II Certification, 8/2013 : Program Management, Expected in 08/2013 Defense Acquisition University - MD, GPA:
High School Diploma: , Expected in 1981 Keansburg Jr/Sr High School - Keansburg, NJ GPA: Graduated AIRSpeed Black Belt training
Bachelor of Science: Business Administration, Expected in University of Maryland University College - Adelphi, MD GPA: Some College Coursework Completed
Credits Earned 34 Semester hours Business Administration
Bachelor of Science: , Expected in Current Champlain College - Burlington, VT GPA: Some College Coursework Completed
Credits Earned 37 Semester hours Business Management
DAWIA Level I Certification: , Expected in 2012 Defense Acquisition University - , GPA:
Certificate of Completion: Leadership, Expected in 2012 NAVAIR Journey Leadership Development Program (JLDP) - Patuxent River, Md GPA:
Certification in Process: Leadership, Expected in NAVAIR Leadership Development Program - 2016 Cohort - Patuxent River, MD 20670 GPA:
Affiliations
NAVAIR Individuals with Disabilities Action Team - Team Member
Great Mills High School Marching Band - Treasurer 1999-2000
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Resume Overview
School Attended
Defense Acquisition University
Keansburg Jr/Sr High School
University of Maryland University College
Champlain College
Defense Acquisition University
NAVAIR Journey Leadership Development Program (JLDP)
NAVAIR Leadership Development Program - 2016 Cohort
Job Titles Held:
Program Analyst
Management Analyst
Equal Employment Specialist / Affirmative Employment Program Manager
Management Analyst
Equal Employment Opportunity Specialist/Affirmative Employment Program Manager