program analyst resume example

Project Site: United States Patent and Trademark Office (USPTO)

Results:

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Coordinated special projects and managed schedules, managed office operations while scheduling appointments for department managers.
• Maintained computer and physical filing systems. Prepared and set up files/records; sort/organize documents to be filed; file documents in designated order; retrieve/replace files; shred/destroy confidential or obsolete documents.
• Performed general/clerical tasks, which include preparing various personnel actions paperwork for (new hire orientation, promotion, retirement, resignation, Suspension, Team realignment and etc.) via HRConnect System. Making copies, distributing documentation, or updating department directory/documentation. 40% improvement in annual performance and rating turnaround, submission time dropped from 30 days to 20 days completion.
• Assisted Supervisors and Director's to coordinating personnel performance to complete annual reviews and rating. proofread and verified all required signatures and completed packages sent to Human Resource department.
• Managed office operations while scheduling appointments for department managers and oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Maintained confidentiality of departmental documentation and issues.
• Worked closely with other office managers and provided backup coverage to other employees or departments as needed.

Project Site: United States Patent and Trademark Office (USPTO)

Results:

• Served as department supervisor and liaison for all internal and external clerical and administrative support services on all facets of organization's clerical administrative/clerical support services.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Overseen and managed team of 55 employees through recommended quality improvement and lean management project.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Decreased internal and external error and increased quality standard rate to 99.5% by implementing needed refresher and cross-functional training and standardizing internal quality control procedures, due to careful planning and strategic resource allocation.
• Contributed significantly to long-term quality program and effectiveness by participating in peers development, evaluation, and execution of operating and strategic plans, training and supporting other cross-functional trainings. Kept leadership team apprised of changes and advancements for purpose of actively working to create units Information Services based on best practices to effectively accomplish organizational goals and objectives. Through regular communications, team meetings and scheduled status updates engagement.
• Commended by management on numerous occasions for quality and consistency of performance and well managed diverse range of projects from conception through implementation. Successfully lead department operational initiatives in core non-technical program and consequently identified, analyzed, and defined project/program requirements and scope.
• Recommended methods of enhancing office systems in order to better manage workflow, to includes staff realignment for efficient backup coverage during employee absences and leave to ensure continuity services and productivity.
• Prepared annual evaluations for administrative support team; recommends developmental improvement plans. Developed highly-efficient administrative team through ongoing coaching and professional development opportunities through delegated tasks to administrative support staff to organize and improve office efficiency.
• Prepared detailed documents, reports and others deliverables in adherence administrative processes and contractual requirements.
• Started employment as Senior Lead - Office File Clerk from 11/1999 – 12/2004, prior to been promoted to supervisory position.
  Results:
  Reorganized and implementation of practical filing system to support document and information retrieval. Prepared new files and assigned tracking identification numbers, resulting in faster retrievals. Maintained physical and computer-based filing systems. Examined, categorized and sorted incoming and outgoing documents/files. Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security. Creates reports, correspondence and spreadsheets with Microsoft Office programs as required. Trained cross-functional junior clerical staffs on procedures and workflows within the department.